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“If you want good service and something a little different”
Review of VR Hamilton Hotel

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VR Hamilton Hotel
Ranked #40 of 63 Hotels in Hamilton
Reviewed 19 August 2013

I stayed here for a week, yes it is a little tired, and yes it can have very noisy rooms however- if you want great service, the reception staff are really awesome and seriously have a good long career in hospitality. A very central place- with restaurants in walking distance, great meals at MEXICO and Iguana two minutes away. The bed was really comfy. The place is interesting and from a by gone year- however it really has quite a lot of charm. Breakfast is tasty and simple- but good value and the guy serving the breakfast is very polite.

Room Tip: Definetly get a room away from the street,
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  • Stayed: July 2013, travelled on business
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Thank Loulou0833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 25 August 2013

Dear Valued Guest,

Thank you so much for your praise of our staff members. All our team actively read Trip Advisor and Guest Feedback and it is much appreciated that you have taken the time to write good things. Feedback really is a great driver in ensuring we as a property can keep striving to the high standards we have.
We hope to see you back in the near future, thank you for your support.

Warm Regards,

Steve Penrose Hotel Manager

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334 - 340 of 369 reviews

Reviewed 8 August 2013

We stayed in a twin room, 212. Queen bed and single bed. The room is massive, lots of floor space to sprawl on if you fancy. :) the bathroom is also huge. Be careful of the hot water. Very, very hot. Lovely reception staff, free parking in the back alley. Very close to everything. Unlimited free WiFi and very cheap price makes me want to stay here again.
We were here 2 nights. Housekeeping made our room up and provided lots more milk, coffee, tea and shower supplies.
Maybe the lower floor is louder? We had no need for the ear plugs provided with our room. Definitely worth the money and then some.

Stayed: August 2013, travelled with friends
Thank Shebby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 23 August 2013

Dear Valued Guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Please stay in touch with us and we look forward to welcoming you again in the near future!

Warm regards,

Steve Penrose Hotel Manager

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Reviewed 29 July 2013

Holy Moly never got a wink of sleep, the noise was unbearable, we had a humming noise that nearly drove us crazy, we were next to the lift and heard every noise, footsteps, loud conversations passing our door. This hotel has 4.5 star rating normal rate of $300.00 per night... you've gotta be kidding. The continental breakfast that's included in the rate was an absolute joke. We will never ever be returning to this hotel again. The joke is on us for paying the rate we did...... :(

  • Stayed: July 2013, travelled as a couple
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1  Thank Inks59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 23 August 2013

Dear Valued Guest,

Thank you for your feedback regarding your recent experience at Hamilton City Oaks. I am disappointed to hear we did not meet your expectations. Each of your points raised have been passed onto the department heads to address. When you are next planning a trip to Hamilton please contact me directly on steve@vrgroup.co.nz and we will ensure you have a more comfortable experience in Hamilton.

Warm Regards
Steve Penrose, Hotel Manager

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Reviewed 5 May 2013

I read all the reviews, much prefer old hotels with great character rather than the new square blocks. This hotel was great the room was huge, the staff were friendly and the layout of the hotel was good, nice veranda out the front the place is pretty cool. The ceilings are high the room was clean, we enjoyed our stay. To enter the car park you go left past the hotel then left again, the left up a lane. I do agree that the hotel is not new, the carpets are not new but that is all part of the charm.
Close to restaurants lots up and down the street, great river walk close by, I would stay there again

Stayed: May 2013, travelled as a couple
1  Thank HamishQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 11 May 2013

Dear Valued Guest,

Thank you for your review. Our property is certainly unique, that is what we are most proud of.

We take immense pleasure in being able to serve our guests every day and enjoy what we do.

We look forward to welcoming you back in the near future.

Warm Regards,

Steve Penrose Hotel Manager

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Reviewed 10 April 2013

The staff are friendly but the rooms are very worn. The worst aspect was the lack of air-conditioning on a hot night. The staff produced a large fan which I had going strong all night and help get the heat down a bit. The bed and pillow were hard.
The shower temperature fluctuated.
To top it off the taxi driver the hotel booked for me, who was with Hamilton Taxis, scammed me at the airport by $20.

  • Stayed: April 2013, travelled with family
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1  Thank Sandy2027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 21 April 2013

Dear Valued Guest,

Thank you so much for your feedback. Any feedback we receive helps to make us better. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.

Kind Regards,
Steve Penrose Hotel Manager

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Reviewed 8 April 2013

Positives: Friendly staff, very large room and wonderful spa for two.

Negatives: Holes in net curtains, net curtains looked like they hadn't been washed since being hung up in Executive Room, after emptying out spa bath it wouldn't switch off and you could hear it going from outside the room in the hallway, the receptionist had to come up and disconnect the fuse to actually switch off the spa, movie channel on sky had a parental block and receptionist had no idea how to take it off but, she rung someone else who also had no idea and between the both of them, she handed us a code and hoped it would work.

We paid $230 for one night at this hotel and were very disappointed. With regards to the fuse that was disconnected, the next morning we had to ring the receptionist to come and put the fuse back in as it was also the fuse to boil our jug. Included in our $230.00 was a continental breakfast for two people which was lucky because there's just no way I would pay $12 pp for the continental breakfast here. Our overall review, we will not be returning to this hotel which is a pity because of it's location, staff and okay the hotel itself is rundown and really needs to be done up which the receptionist that was there when we arrived mentioned to us after the trouble with the spa was that the hotel was going to be upgraded. My suggestion to her was, they get rid of the spa bath in room 113/Executive Room. No one wants to hear from the receptionist that sometimes the spa bath tends to play up, for $230 per night, you do want luxury and unfortunately there was no luxury here.

I have emailed the hotel twice regarding my feedback on their hotel and my emails are returned as their "feedback" email address is blocked as is their hotel email address as well. Can't understand why they ask or welcome people's feedback if they've blocked anything going to the email address??

Room Tip: If booking the Executive room 113, my advice ask about the spa bath, it sometimes doesn't switch...
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  • Stayed: March 2013, travelled as a couple
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2  Thank curvycee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 21 April 2013

Dear Valued Guest,
Many thanks for your feedback regarding you recent experience at Hamilton City Oaks. Please accept my sincere apologies that your experience was not the best. Any feedback we do receive helps to make us better.

I will be looking into all points that are raised to see where we can improve at this time before the hotel has an upgrade. I would like to have you stay again with us so please contact me directly when returning to Hamilton on steve@vrgroup.co.nz or 08005347263 and I will ensure your stay is a much more comfortable experience.

Warm Regards,
Steve Penrose Hotel Manager

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Reviewed 8 April 2013

I read some of the bad reviews but thought I would take the chance, I am not super fussy but wished we had of gone down the road to the Novotel now. It is pretty old and it feels like you have stepped back to the 30's, very high ceilings and rooms are nice and big. Unfortunately it feels as if they have not changed a thing since then. The shower had very bad pressure, the tv had poor reception and not many channels. Free parking but in some hard to find alley and you had to pass the kitchens of the adjoining restaurants to get to reception. No room service from the hotel but the restaurants do provide food to the rooms if you don't want to go out. The service was ok but not as friendly as we had encountered in the rest of NZ. Location was good, on the Main Street so plenty of restaurant options nearby, if you fancy a pint head left out of the hotel and go to the quadrant bar and kitchen. If you get a good deal at this hotel then it's fine but otherwise I would suggest looking around for something a little quieter with more value for money.

Stayed: April 2013, travelled as a couple
1  Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 21 April 2013

Dear Valued Guest,

I thank you for taking the time to share the experience during your last stay.

We pride ourselves in offering a high level of service. I am very disappointed that we were not able to meet your expectations during your stay.

There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.

Take care and I hope next time upon staying with us it is an easier experience.

Warm Regards,

Steve Penrose Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about VR Hamilton Hotel

Address: 237 Victoria Street | Corner Victoria & Collingwood Sts, Hamilton 3204, New Zealand (Formerly Hamilton City Oaks)
Region: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Hamilton
Price Range: £52 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — VR Hamilton Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
VR Hamilton Hotel is located within a stunning heritage listed building in the heart of the Hamilton city. With its beautiful surroundings, VR Hamilton Hotel continues to impress and satisfy its guests through providing the warmth and genuine hospitality that has become the hallmark of the Hotel. A versatile set of function rooms, comfortable and high quality accommodation, combined with our attentive and friendly team makes VR Hamilton Hotel a great venue for business or leisure. ... more   less 
Reservation Options:
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Also Known As:
Le Grand Hamilton

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