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“This could have been a lovely stay”
Review of VR Hamilton Hotel

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VR Hamilton Hotel
Ranked #43 of 63 Hotels in Hamilton
Reviewed 19 September 2013

Olde World Charm but not enough attention to detail.
Really lovely olde world hotel and the staff were charming - but nothing prepares you for the street noise.
Boy racers yelling and revving their engines right under the windows.
To be fair when I rang I was moved immediately but I am sure they know there is an issue because the girl said they were going to double glaze the windows - so I have to wonder why they don't just fill the back rooms first.
My first room had ripped net curtains such a shame when so much of the other detail was great.
But the fact is that if you cant sleep - then you just don't enjoy your stay !
Hamilton cannot be so busy midweek that they can put customers off.
Food - The complimentary breakfast was good. I ate Dinner from the Italian restaurant that you can charge back for room service the steak was too tough to cut let alone eat and I found out the next day that they only discounted the $49 meal by $9 when I had been unable to eat most of it ! I definitely would not order from there again.

Room Tip: Ask to have a room away from the street.
  • Stayed: September 2013, travelled on business
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2  Thank 360MaryP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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320 - 326 of 359 reviews

Reviewed 11 September 2013

I recently stayed for 3 nights and could not believe the size of the rooms. Massive. Yes there is room for improvement but from what I understand the place has been taken over and is due for a makeover. My net curtains were not good and replacing them would make a huge difference to first impressions of the room. It was noisy but they supplied ear plugs. The bed was very comfortable. I would love to visit again when it has been upgraded as it had a wonderful atmosphere. When it is upgraded I hope they keep the old world charm about it as it it lovely. Great staff - very friendly as nothing to much bother for them. Thanks for a great stay. Would definetely stay again.

  • Stayed: September 2013, travelled on business
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1  Thank eltekay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

This hotel is in a great location with friendly staff. It's in town and near lots of lovely bars and restaurants. The breakfast was basic but good enough for what we paid.

We had a huge room but it was at the front and came with ear plugs! It was very noisy on the Friday night. The bathroom was clean and had both a bath and shower. We would stay again, but request a room at the back.

Room Tip: Ask for a room to the rear of the hotel.
  • Stayed: August 2013, travelled on business
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Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 31 August 2013

Dear Valued Guest,

It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback, it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future.

Warm regards,

Steve Penrose Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2013

Old style charm.
Amazing location.
Period features and styling
Amazing room spaces.
A place you want to be grand, like the old name.
A hotel with indeed a difference...all get a great tick....

But, it needs someone who notices things..you simply cannot Give yourself a pile of stars, up prices and not make changes to match.

Ripped bedding, torn net curtains, mould in showers, bare hall carpet, and yes the ear plugs made avail for all guests which you NEED, due to street noise, (no other CBD hotel requires or offers them)....these things do not go with those stars or that price.
Oh for a do up, so it can be what it should be...

Four central city hotels in Hamilton have now meant this hotel with a wonderful point of difference is falling behind, rather than being a destination of choice.

PS car parking is for the skilled and brave, but it's free!

Room Tip: Perhaps enquire about what rooms are less noisy.
  • Stayed: August 2013, travelled on business
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1  Thank joe w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 31 August 2013

Dear Valued Guest,

Thank you so much for your feedback. Any feedback we receive helps to make us better. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Take care and I hope you choose us next time when you are in Hamilton.

Warm Regards,

Steve Penrose Hotel Manager

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Reviewed 19 August 2013

I stayed here for a week, yes it is a little tired, and yes it can have very noisy rooms however- if you want great service, the reception staff are really awesome and seriously have a good long career in hospitality. A very central place- with restaurants in walking distance, great meals at MEXICO and Iguana two minutes away. The bed was really comfy. The place is interesting and from a by gone year- however it really has quite a lot of charm. Breakfast is tasty and simple- but good value and the guy serving the breakfast is very polite.

Room Tip: Definetly get a room away from the street,
  • Stayed: July 2013, travelled on business
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Thank Loulou0833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 25 August 2013

Dear Valued Guest,

Thank you so much for your praise of our staff members. All our team actively read Trip Advisor and Guest Feedback and it is much appreciated that you have taken the time to write good things. Feedback really is a great driver in ensuring we as a property can keep striving to the high standards we have.
We hope to see you back in the near future, thank you for your support.

Warm Regards,

Steve Penrose Hotel Manager

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Reviewed 8 August 2013

We stayed in a twin room, 212. Queen bed and single bed. The room is massive, lots of floor space to sprawl on if you fancy. :) the bathroom is also huge. Be careful of the hot water. Very, very hot. Lovely reception staff, free parking in the back alley. Very close to everything. Unlimited free WiFi and very cheap price makes me want to stay here again.
We were here 2 nights. Housekeeping made our room up and provided lots more milk, coffee, tea and shower supplies.
Maybe the lower floor is louder? We had no need for the ear plugs provided with our room. Definitely worth the money and then some.

Stayed: August 2013, travelled with friends
Thank Shebby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 23 August 2013

Dear Valued Guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Please stay in touch with us and we look forward to welcoming you again in the near future!

Warm regards,

Steve Penrose Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2013

Holy Moly never got a wink of sleep, the noise was unbearable, we had a humming noise that nearly drove us crazy, we were next to the lift and heard every noise, footsteps, loud conversations passing our door. This hotel has 4.5 star rating normal rate of $300.00 per night... you've gotta be kidding. The continental breakfast that's included in the rate was an absolute joke. We will never ever be returning to this hotel again. The joke is on us for paying the rate we did...... :(

  • Stayed: July 2013, travelled as a couple
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1  Thank Inks59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonCityOaks, Manager at VR Hamilton Hotel, responded to this reviewResponded 23 August 2013

Dear Valued Guest,

Thank you for your feedback regarding your recent experience at Hamilton City Oaks. I am disappointed to hear we did not meet your expectations. Each of your points raised have been passed onto the department heads to address. When you are next planning a trip to Hamilton please contact me directly on steve@vrgroup.co.nz and we will ensure you have a more comfortable experience in Hamilton.

Warm Regards
Steve Penrose, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about VR Hamilton Hotel

Address: 237 Victoria Street | Corner Victoria & Collingwood Sts, Hamilton 3204, New Zealand (Formerly Hamilton City Oaks)
Region: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Hamilton
Price Range: £47 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — VR Hamilton Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
VR Hamilton Hotel is located within a stunning heritage listed building in the heart of the Hamilton city. With its beautiful surroundings, VR Hamilton Hotel continues to impress and satisfy its guests through providing the warmth and genuine hospitality that has become the hallmark of the Hotel. A versatile set of function rooms, comfortable and high quality accommodation, combined with our attentive and friendly team makes VR Hamilton Hotel a great venue for business or leisure. ... more   less 
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Also Known As:
Le Grand Hamilton

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