My husband and I went out for a romantic dinner on a quiet and cold Thursday night. We arrived before 6pm to an almost empty restaurant and were seated in front of the door. While not too many people came in, the staff must have gone through and back that door upwards of 8 times. Needless to say we were cold and wanted to put our thick winter coats back on. When we asked to move closer to the fire, we were told all other tables were booked and this was the only one left... But the restaurant was empty. We had already had entrees and ordered our mains and thought ok we will just eat and go but when the door let another blast of freezing air in we had to complain to the manager. By this stage my husband was so irate and when she said the people who had phoned a reservation and were not here were more important than two paying customers already in the restaurant (by now only 1 other table had come in and the restaurant was still not even a quarter full) he snapped and said look we will just pay for what we have eaten and leave... Needless to say we were moved right in front of the fire. Our bodies and our spirits warmed up instantly. At the end of dinner we were actually having a good experience, a glimmer of what the night should have been. By the time we left there were still 5 other tables the size of ours that were still vacant and waiting on their diners to come in.
Overall not an enjoyable experience for us or the staff. They were very friendly and the food was good - chips were a bit over cooked and portions were small for the price.
Had the restaurant been full, the room would have been warmer and the table by the door may have been quite refreshing. Also the quietness of the restaurant would have been drowned out by happy customers, but because it was empty it was cold and unpleasant.
I'd like to give them another try and hope for a better experience next time.
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