OK, so I think this hostel is in definite need of refurbishment, but I think calling the manager "creepy" is a step too far. I was travelling on my own, but found the Manager friendly and approachable at all times. He answered all my questions and was polite. I did not find him creepy at all. The free breakfast was also good (museli, cereal, fruit and toast). The kitchen was spacious and well equiped, although some of the chopping boards etc need replacing and updating. There were also no hairdryers as they have been stolen, which was a bit of a downside in winter. The hostel is in a good location and the lounge is spacious and a good place to meet people. The TV room is also separate, which I prefer, especially for reading. There was a nice atmosphere here, if a little laddish at times (but aren't all hostels like this?). My mattress was sagging in the middle and also needs replacing, but the showers were quite clean. Compared to the excellent standard of other hostels in NZ, this place has a lot to live up to, so I probably wouldn't recommend it to others. I booked it because of the Lonely Planet "our pick" recommendation, but have learnt that these quickly go out of date and wouldn't trust them again. There were no maps available at the hostel, but go to the nearby iSite, they are excellent.