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“Love the spa baths”

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Shoreline Motel Napier
Ranked #8 of 46 Hotels in Napier
Certificate of Excellence
Reviewed 10 August 2014

Great place to stay in Napier - very comfortable unit and reasonable rates. Love the huge spa baths in the corner of the large main room - great fun to watch TV and look a the view and have a spa bath. Well fitted out so you can stay in and eat or venture out to one of Napier's many restaurants. Second time we've stayed here and we appreciated the late check out option on Sunday morning

Room Tip: Ask fro a seaview with a spa bath
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  • Stayed: July 2014, travelled as a couple
    • Cleanliness
    • Service
Thank JKWG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Manager at Shoreline Motel Napier, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you for taking the time to give your feedback.

We are very pleased that you really enjoyed your stay with us.

We look forward to seeing you in the future.

with regards
Shoreline Motel

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395 - 401 of 591 reviews

Reviewed 6 August 2014

The unit we stayed in was a lovely, clean, comfortable room with views of the water. Especially enjoyed the spa after a chilly evening out! Conveniently located to downtown restaurants and pubs--we walked everywhere, even in the cold rain! Service was excellent and helpful. Only detractor was the wireless service. We needed to keep in touch with the office back home and were only able to connect one device, which ended up being my husband's phone, so neither of us could use our laptops to work. I didn't ask if there was some way to accommodate our situation but the people were so helpful they might have worked with us on that. Great place!

Room Tip: Splurge a little and get an ocean view room, even if there is some road noise.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank washkola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Manager at Shoreline Motel Napier, responded to this reviewResponded 11 August 2014

Dear Guest,

Thank you for taking the time to give us here at Shoreline Motel, such lovely feedback.

We are very glad that you enjoyed your stay with us and in Napier. Its a pity that the weather couldn't have been much nicer for you.

We would have jumped at the chance to accommodate you needs with additional WiFi if you'd have made mention that you did in fact need more. We are always trying to go that extra little mile for our guests.

We really hope that you choose to stay with us in the future.

kind regards
Shoreline Motel

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Reviewed 21 July 2014

We could not fault the service, cleanliness or comfort. The breakfast we had was more than anyone could ask for. We would recommend Shoreline to anyone wishing to stay in Napier. We would be more than happy to stay at Shoreline ourselves again.

  • Stayed: July 2014, travelled on business
    • Service
Review collected in partnership with this hotel
Thank Erle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Manager at Shoreline Motel Napier, responded to this reviewResponded 25 July 2014

Dear Erle

Thank you for your feedback for Shoreline Motel. We are glad that you enjoyed your stay.

We look forward to provide your best hospitality services in future as well.

Kind Regards
Gurpreet

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Reviewed 20 July 2014

Our room was cold the tiny heater could not heat the suite. Only 1person could use the free wireless at any one time. We were woken at 3am by other guests who Kept us awake for the next few hours I would not stay here again!

Room Tip: Choose a different place to stay
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 48Shar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Manager at Shoreline Motel Napier, responded to this reviewResponded 25 July 2014

Dear Guest

Thank you for giving us a feedback regarding your stay. Our goal is to provide the best hospitality service with memorable experience at Shoreline Motel Napier while keeping the Motel policies in place also.

We have never received such kind of feedback in past since the time we have taken over the business. As per our Motel policy we must take credit card imprints for security purpose (incidental charges), which makes you not happy. I personally do feel apologies on behalf of team @ Shoreline Motel that we cannot make your stay enjoyable as you was not happy to provide credit card details. On the other side reception staff cannot give exception in the policy while being fair with all valuable guests.
We do provide two heaters One attached to the wall and other in separate bedroom and also always welcome the guest if they need extra WiFi code without any cost, but if it has been said to us.

Once again i do feel apologies and would request you to give us a chance to cater you in future. I trust we will make your stay enjoyable like our other valuable guests.

Kind Regards
Gurpreet

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Reviewed 10 July 2014

The service at Shoreline motels could not be faulted. The rooms were spacious and well appointed. We particularly enjoyed sitting and watching the sea and out to Cape Kidnappers. This was a wonderful place to relax and unwind with the added bonus of being close to the city, restaurants and walks.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Traveladdiction31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Manager at Shoreline Motel Napier, responded to this reviewResponded 25 July 2014

Dear Guest

Thank you so much for your time to write about Shoreline Motel Napier, It is our pleasure to make your stay comfortable and memorable.

Looking forward to cater you in future with new best hospitality services again.

Kind Regards
Gurpreet

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Reviewed 8 July 2014

I cannot fault for cleanliness and comfort.
The only negative was that the Studio I stayed in had part of the catch missing on some of the windows, hence the draft. Also the main door had a large gap causing a huge draft.
These faults need to be looked at.
Great place to stay otherwise

Room Tip: Obviously book into a beachfront room on top floor
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  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Nosbor63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Manager at Shoreline Motel Napier, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank you for your time to write a feedback for Shoreline Motel. We always provide best experience to our valuable guests. We are glad that you enjoyed your stay here at Shoreline.

For missing latch, we did call our maintenance person but he was not able to come, however get it fixed next day in the morning, I do apologies that it was not been fixed during your stay.

I trust rest of the experience was enjoyable and we look forward to make your next stay memorable.

Kind Regards
Gurpreet

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Reviewed 4 July 2014

We stayed here just a month ago and here we were again in June for 4 nights. Like before, it was just wonderful. Rooms are well maintained and staff are all very friendly and supportive. We will definitely stay here again.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Manager at Shoreline Motel Napier, responded to this reviewResponded 25 July 2014

Dear Jim

Thank you for your lovely feedback, We are glad that you enjoyed your stay and appreciate our services.

Looking forward to provide your our best hospitality services in future.

Kind Regards
Gurpreet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shoreline Motel Napier

Address: 377 Marine Parade | Hawke's Bay, Napier 4110, New Zealand
Region: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Spa Wheelchair access
Hotel Style:
#1 Spa Hotel in Napier
#6 On the Beach Hotel in Napier
#8 Luxury Hotel in Napier
#10 Romantic Hotel in Napier
Price Range: £79 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shoreline Motel Napier 4.5*
Number of rooms: 38
Official Description (provided by the hotel):
The Shoreline Motel is a serene place that feels miles in the sky. Well situated on Napier's promenade, the majestic view of the Pacific Ocean and the misty bluffs of Cape Kidnappers it is like none other in the world. The Shoreline Motel is a stunning beachfront motel with stunning panoramic ocean views located in sunny and vibrant Hawke's Bay. Only minutes’ walk from Napier town, with its cafe culture and boutique shops; and being adjacent to the Napier beach, and a 2 minute walk to The National Aquarium of New Zealand, the Shoreline Motel offers the holiday or business visitor the perfect getaway. The 38 elegantly designed rooms are stylish with ample space and amenities like Jacuzzis are well laid out. The Ocean Front rooms have breath taking view of the ocean from all balconies, where guests can sit and watch the ocean for hours. Accommodation options range from luxury sea-facing studios, self-contained city-facing studios to one bedroom and two bedroom apartments. ... more   less 
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Also Known As:
Shoreline Hotel Napier

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