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“The most disappointing Thai meal we have ever had along with a total lack of interest from staff when we complained twice and al”

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Thai Lotus Restaurant
Ranked #75 of 222 Restaurants in Napier
Cuisines: Thai
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Restaurant details
Dining options: After-hours, Reservations
Description: 06 844 2760
Reviewed 3 May 2013 via mobile

We were placed at a table right next to the door and counter. Very drafty and customers standing by our table while waiting to be seated or for takeaways. Ordered 5 mains for 4 people and as they had a large crowd in, the food was rushed through and out on the table in less than 10 minutes. Pad Thai was ok though rest of dishes which were ordered medium, were sweet to the extreme, bland, tasteless and undercooked. Potato in lamb Massamum was hard and meat sliced wafer thin. Overall, lack of meat was quite apparent. Masses of garnish with contents of the selected dish minimal. We rarely leave food but this time we were glad to leave it as it wasn't worthy of a doggy bag. We spoke twice to staff who listened and then just walked off never to return. When paying the account, we raised the issue again and were told that we could not have a discount as compensation, as the girl would have this deducted from her wages. They were NOT remotely interested. We are long term locals and will NEVER return to this pseudo Thai restaurant. As a final insult there was a $2 Misc charge which they could not explain and we ended up paying it to keep the peace. Our advice from long term dinning experience is go to Bangkok House or Sri Thai where the food is top quality and genuine taste and give Thai Lotus, Taradale, a wide berth.

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1  Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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59 - 63 of 65 reviews

Reviewed 20 January 2013

I chose Thai Lotus on the basis that they cater to food allergies. I love Thai food but unfortunately can't eat out often due to a shellfish allergy. Our waitress was friendly and attentive. The chef was able to cater to me and the red curry I had was fantastic and very ample portion. The wine was also great. They also have a children's menu which keeps the unadventurous children happy. The small fish and chips was a very generous serving and very much enjoyed. Overall a very pleasant dining experience and will definitely return. Thank you for a great dinner!

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Thank Indirya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2012

The food is consistently good and it's such good value for money. You are guaranteed a fabulous meal and great service in a pleasant environment. This has to be the best Thai restaurant in the area. The staff really do look after you. It's BYO wine which really keeps the cost down, and prices over the bar are reasonable too. I wouldn't go anywhere else for Thai food. They also do great takeaway food

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Thank Nikki255109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2012 via mobile

I have been going to this place for the last five or so years and it had to be the best Thai is have ever tasted. The flavours are consistent, it never fails.
It has come to be the only place I go to throughout New Zealand as other places disappoint. Keep it up and go there if you haven't been here yet!

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Thank paul_teddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2012

Have eaten here about 8-10 times the past 18 months, and had quite a few takw-aways as well.
Hard to fault really. Mid priced - dishes $20 to $25, good range of cuisine and styles. Thai waitresses are charming and friendly.
Presentation has just a little extra - you need to go and find out.

Is BYO and fully licensed - Charges corkage at reasonable level - so we take our own preferences of wines.
Try to get table middle or rear, away from front part where takeaway patrons come to collect food.

They are very familiar with Gluten Free as requirement for some people. Dine in menu does not show it, but takeway menu does - needs dine in menu updting. But about half dishes are GF, and a few more can be made so upon request to chefs.
Nothing ever seems to be a problem to them.

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Thank MethuselahNz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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