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“Brilliant hotel”

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The County Hotel Napier
Ranked #2 of 47 Hotels in Napier
Certificate of Excellence
Sydney, New South Wales, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Brilliant hotel”
Reviewed 4 June 2013

I had the best time at the County Hotel. It's a beautiful place, my room was amazing value - spacious, beautifully furnished, with a huge spa bath - and the staff were friendly. It's also close to everything. Highly recommended!

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, 28 July 2013
Louise T
It was very rewarding for our team & management to read your review.
We are thrilled you enjoyed The County Hotel and the small things we like to offer our guests.
Your feedback is very much appreciated. We look forward to having the pleasure of welcoming you again in the future.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,003 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Hastings, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2013

A very charming step back in time staying at this iconic Hotel in Napier. We were ther 5 nights. The rooms were spacious and clean. With the weather changes it was good to have a heat pump in the room. Free wi fi and free parking. ..quite a bonus these days.
The staff were all friendly and we felt very Welcome.

Room Tip: Could have had road noise had there not been roadworks and a closed road. We asked for and got a qu...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, 28 July 2013
Julie C
Thank you for taking the time to review The County Hotel, we appreciate your lovely comments. We look forward to further delighting you with The County Hotel hospitality when you should next return to the Hawke’s Bay.
Kind Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
6 reviews
6 hotel reviews
Reviewed 14 May 2013

i have stayed here often over the years and The County Hotel always delivers a quality stay, a great mixture between supplying the modern amenities and comforts of home while still keeping its character.
The restaurant is top notch with some great quality dishes so make sure you leave room for desert, also the Eggs Benedict is great for breakfast!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joshlaird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, 28 July 2013
Dear Josh Laird
Thank you for choosing to stay with us at The County Hotel; it was a pleasure welcoming you as one of our guest’s. I was pleased to read that you enjoyed the ambiance we have created in our boutique hotel. Thank you for taking the time to post your review.
Kind regards
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Melbourne, Florida
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 May 2013

This is a great old school hotel and we had a great time. Situated in the center of wine tasting mecca of Hawkes Bay it is the perfect place to start the experience. The rooms were clean and we slept great. Restaurant was ok, great wine selection, incredible pumpkin soup. Staff was excellent and always willing to help. Overall great experience and we will come back.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FinandJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, 28 July 2013
FinandJen
We truly appreciate your generous compliments upon the hotel, our staff and the amenities our boutique hotel offers. Your review was a delight to read, thank you for taking the time to offer your comments.
We look forward to further delighting you with the County Hotel’s hospitality when you next return to Napier.
Warm Regards to you.
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Canberra, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 May 2013

As a seasoned traveller, the incredibly polarised reviews of the County Hotel on this website raised my eyebrows - people seem to either love or hate this hotel...
We stayed for two days late in April in the "Vice Regal Suite" or "Huia" Room. We booked though Wotif at a significant discount from the hotel's own website. The hotel is well located one block from the beach and one block from the town centre. Parking is available across the road from the hotel at a small additional charge.
The Huia Room is located in a corner of the top floor of the hotel with a north-westerly aspect. It has a bedroom, large dining/lounge room, large bathroom and generous balcony. The rooms are well furnished with a king sized bed, good wardrobe, large dining table, small writing desk, leather chairs and lounge. The bathroom had a nice single person spa bath and a small shower cubicle. The bathroom was clean and linens of good quality. There was a TV in both the lounge and bedroom and a well provisioned mini-bar. We found the fittings in the room to be in good condition and clean. The hotel's library (with complimentary port) was pleasant to visit. Service at reception was friendly and efficient.
There is some traffic noise from the street below and being an older building there is quite a bit of noise penetration between rooms, inlcuding through the closed door into the adjoining room. The noise from the airconditioners on the neighbouring room's balcony also penetrated. (n.b. I am particularly senstive to noise). On the positive side, the Huia room is at the end of a corridor and hence protected from elevator noises and foot traffic outside your door.
We ate in the restaurant one night. The price point is premium, and the food and service were very good.
Usefully, if you are in the middle of a longer holiday, there is a dry cleaner/laundromat right next door to the hotel.
This hotel was a pleasant change from the typical 5 star business hotels many of us spend too much time in. It is tough restoring an older hotel and keeping it in the original style. Our experience, in the room we stayed in, was very pleasant.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sal_from_Down_Under
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, 28 July 2013
Hello Sal from Down Under
It was a pleasure to read that you enjoyed The County Hotel, our staff and our hospitality! I am pleased you appreciated our Huia Suite & the atmosphere we have created in our boutique hotel. We look forward to further delighting you with the County Hotel’s welcome when you next return to New Zealand
Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
10 reviews
6 hotel reviews
Reviewed 10 May 2013

If you are looking for comfort and excellent cuisine, look no further than the County when staying in Napier.
The people at the County ensure you have a pleasurable experience when you stay with them. Nothing is too much trouble as they set out to ensure a wonderful stay.

Room Tip: All the rooms are individual but all have lovely old world charm and comfort. The bathrooms are sple...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, 28 July 2013
Good Morning Tom C
Thank you for taking the time to review The County Hotel, we appreciate your lovely comments. We look forward to further delighting you with The County Hotel hospitality when you should next return to the Hawke’s Bay
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 May 2013

Whilst appreciating that the hotel won't be to everyone's taste because of its heritage and Art Deco origins, given that this was billed as one of Napier's star attractions and a five star hotel, I'm sorry to say we were disappointed. After a warm and helpful welcome, our trip went downhill with a long wait for not particularly good food in the restaurant, an incorrect bill which was promptly sorted out, but shouldn't have happened in the first place and a mediocre breakfast. Our room was old fashioned in style which I don't mind, but the bed linen, decor and bathroom were tired to put it politely and given that it is five stars needs to be smartened up - it is perfectly possible to mix heritage and luxury, but this place didn't. A real let down.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, 2 August 2013
Ann H
Thank you for posting your review. I was pleased you enjoyed a warm, helpful welcome!
I am sorry to learn of your disappointment and that not all aspects of your stay met with your expectations on this occasion. We truly value our guest’s feedback and I have passed your comments on so that we may ensure that our normal high standards & amenities offered are consistent for every guest.
I do hope your trip to New Zealand was memorable.
Kind Regards
Fiona Booth
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Additional Information about The County Hotel Napier

Property: The County Hotel Napier
Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Phone Number:
Region: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Official Description (provided by the hotel):
Winner of the Art Deco Supreme Award. The owners of Napier's County Hotel wished to combine the qualities and ambience of some of the finest hotels in the world. They have achieved this by incorporating fine service, fine dining and luxurious accommodation in line with 1930's Art Deco characteristics of Napier. The County Hotel is situated in the centre of Napier which is considered to be the 'Art Deco Capital of the South Pacific' and has captivated the emotions and senses of countless admirers. Originally built for the Hawke's Bay County Council in 1909, The County Hotel is one of only two significant buildings to have survived the massive 1931 earthquake. Faithfully refurbished as a boutique hotel, the County Hotel now stands as Napier's premier Hotel. The hotel is home to an extremely popular, multi award winning Wine Street Restaurant, the superb Churchill's Champagne Lounge, an intimate library, well-appointed function areas, conference facilities and eighteen luxurious guest rooms and offer a variety of accommodation packages. Come and enjoy this architectural masterpiece with its atmosphere of conventional luxury and allow yourself to be pampered by the attentive service of our devoted staff. ... more   less 
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Also Known As:
County Hotel Napier

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