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“Top Hotel with Great Service”

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The County Hotel Napier
Ranked #2 of 47 Hotels in Napier
Certificate of Excellence
Reviewed 11 March 2014

This was the second time at this hotel on 11/2/14 for 2 nights, lovely hotel in a good location we were made to feel very welcome,the rooms are beautiful and comfortable.the breakfast is very good and freshly cooked. We met the owner Chris who is a great guy who took time to chat to us, as well as his lovely mother- in- law who always had time for you. We highly recommend this hotel if you want luxury with a friendly feel, all the staff are welcoming and professional
We would highly recommend this hotel and will be staying here again on our next trip to New Zealand. R&S Loughborough UK

  • Stayed: February 2014, travelled as a couple
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1  Thank Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 30 April 2014

Rick P - Thank you! We appreciate your generous compliments on The County Hotel.
We are pleased you enjoyed all the little things our boutique hotel has to offer the discerning traveler. We look forward to welcoming you again in the not too distant future
I do hope the rest of your New Zealand trip was enjoyable.
Warm Regards Fiona Booth

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821 - 827 of 1,059 reviews

Reviewed 8 March 2014

It was an alright place to stay. I forgive whoever it was that messed up and somehow 'made a mistake' and I didn't get the room I booked many weeks in advance with the spa bath. However, if you want a descent night sleep after having been driving for 7 hours then don't stay here. After a long day's drive and attending a wedding, my partner and I went back to our room to finally get some sleep only to discover the walls are paper thin. The person next door with the TV on was fine but the people on the other side who were having extremely loud intercourse that went on forever (honestly we started to think they must be shooting an adult film in there) and then again early in the morning was just ridiculous. So in the end we checked out early, unbelievably tired and having to drive all those hours back home. Not much fun...

Stayed: March 2014, travelled as a couple
2  Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 4 April 2014

Thank you for your response on Trip Advisor!
We again would like to apologise for the unforgivable error with your booking and I am sorry you did not receive my normal high standard of attention to detail with your booking!
We do not normally experience noise problems at The County Hotel.
Perhaps Trip Advisor is not the place to voice such an explicit explanation of your problems and the noise! A quiet and discreet mention of this upon checkout would have been appropriate do you not think?

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Reviewed 6 March 2014

Thought we would give ourselves a treat and stay the night in central Napier when visiting the ay last year. What a surprise and delight to find such a beautifully presented property, with a lovely cosy friendly little bar and well appointed dining room, staffed by such a professional and welcoming crew.

  • Stayed: April 2013, travelled as a couple
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Thank SusieMcC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 4 April 2014

We appreciate your generous compliments upon The County Hotel.
Thank you for taking the time to post your thoughts on Trip Advisor.
We have some fabulous winter deals available …Come back & see us again very soon!
Warm Regards Fiona Booth

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Reviewed 5 March 2014

My wife and I stayed at The County Hotel,while on vacation in the North Island, for two absolutely wonderful nights,experiencing nothing but sensitive,top flight,absolutely exquisite service.Our room was impeccable,the staff was always there when needed and always willing to go above and beyond to serve. The Restaurant was 5 star and our waiter Karl a true professional. The reception desk and especially Fionna,made our stay memorable. This Hotel was truly a fabulous experience that will always represent the best in beautiful New Zealand!
Judge Mark&Carolyn Farrell

  • Stayed: February 2014, travelled as a couple
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Thank Judgefarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 4 April 2014

Wow! Thank you for taking the time & posting such a wonderful review!
We were truly privileged to welcome you to the hotel and it was also a great pleasure to meet you both. I hope we can entertain you and welcome you back to our beautiful New Zealand one day soon? My warmest wishes to you both Fiona Booth.

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Reviewed 3 March 2014

This small boutique establishment is quirky in character but offers a lot.

All staff are friendly and make an effort to be pleasant and helpful.

Our room was clean, tidy and met all our requirements although Sky TV is not available.

We enjoyed our stay and will happily return.

I must mention that our meal in the in house Wine Room restaurant was exceptionally good

and service to match.Compliments to the Chef and staff.

  • Stayed: March 2014, travelled as a couple
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Thank jrski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 4 March 2014

Thank you for taking the time to review The County Hotel, we appreciate your feedback. I am not sure about your Sky TV comment – as we have a selection of 20 channels for our guests? I will follow up with our housekeeper.
We look forward to further delighting you with The County Hotel hospitality when you should next return to the Hawke’s Bay

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Reviewed 27 February 2014

just had a wonderful week at the Country Hotel for the amazing Art Deco activities held in Napier. Hotel was superb, the service great and the staff very professional. If there is a better hotel in Napier i will eat my boater!!

Room Tip: to be honest it is so close to the sea that any room is likely to be a gem
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  • Stayed: February 2014, travelled as a couple
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1  Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 4 March 2014

Mark C
Yes the fun and frivolities of the Art Deco Festival is always so charming! We are pleased you enjoyed the fascinating atmosphere in Napier and the ambiance we have created at The County Hotel. Thank you for staying with us and for taking the time to post your feedback. We look forward to welcoming you next year with your boater!!
Warm Regards Fiona

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Reviewed 25 February 2014

Fabulous 5 days over Napier's Art Deco weekend. Brilliant location - so close to everything. All staff super helpful and friendly - from the cleaners thru to management. Nothing was too much trouble - went a great way to giving us 5 absolutely terrific days! Thank you County Hotel!

  • Stayed: February 2014, travelled with friends
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1  Thank LastoleaveLeigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 4 March 2014

LastoleaveLeigh
Thank you!!
We treasure your feedback on the hotel’s facilities and service!
Our Team are always pleased to welcome you back to the hotel for this fun celebration. We will look forward to welcoming you again and the fun and enchantment next year’s festival will bring! Thank you for taking the time to post your review on Trip Advisor.
Warm Regards

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Additional Information about The County Hotel Napier

Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Phone Number:
Region: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
Price Range: £84 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Official Description (provided by the hotel):
Winner of the Art Deco Supreme Award. The owners of Napier's County Hotel wished to combine the qualities and ambience of some of the finest hotels in the world. They have achieved this by incorporating fine service, fine dining and luxurious accommodation in line with 1930's Art Deco characteristics of Napier. The County Hotel is situated in the centre of Napier which is considered to be the 'Art Deco Capital of the South Pacific' and has captivated the emotions and senses of countless admirers. Originally built for the Hawke's Bay County Council in 1909, The County Hotel is one of only two significant buildings to have survived the massive 1931 earthquake. Faithfully refurbished as a boutique hotel, the County Hotel now stands as Napier's premier Hotel. The hotel is home to an extremely popular, multi award winning Wine Street Restaurant, the superb Churchill's Champagne Lounge, an intimate library, well-appointed function areas, conference facilities and eighteen luxurious guest rooms and offer a variety of accommodation packages. Come and enjoy this architectural masterpiece with its atmosphere of conventional luxury and allow yourself to be pampered by the attentive service of our devoted staff. ... more   less 
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Also Known As:
County Hotel Napier

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