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The County Hotel Napier
Ranked #2 of 47 Hotels in Napier
Certificate of Excellence
Reviewed 9 June 2014

Our return stay did not disappoint. The building of course retains its charm, the dining experience is of a consistently high standard, and the staff were even more friendly and helpful than last time. The port in the library was a nice touch. A very pleasant experience.

  • Stayed: June 2014, travelled with family
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Thank J56462014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 6 July 2014

Thank you for posting your thoughts on Trip Advisor, we do appreciate your comments.
I hope you will come back and enjoy our hospitality again soon. Warm Regards Fiona Booth

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772 - 778 of 1,052 reviews

Reviewed 8 June 2014

If you go to the Art Deco capital of NZ, then you must stay in this hotel. It has preserved the historical atmosphere of its era (1910) but still ensures the comfort and amenities are of a high standard and are equal to those at any top class hotel. We enjoyed everything on offer. We had pre-dinner drinks in the cosy and welcoming Churchill Bar. Our dinner was superb. Karl, the maitre'd, knew his business. The service was spot on and his knowledge of local wines was extensive.
All staff were very friendly and efficient. This is a place I would certainly return to, whether visiting Napier for pleasure or business.

Room Tip: We were on the second floor. The room was very spacious and extremely quiet. No traffic noise and...
  • Stayed: June 2014, travelled with friends
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Thank Alianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 6 July 2014

Thank you for your wonderful words!
Your review is very much appreciated by our management and team!
We are delighted that you enjoyed our unique bar and Wine Street Restaurant, Karl is certainly very knowledgeable and welcoming. We look forward to seeing you very soon.
Warm Regards Fiona Booth

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Reviewed 4 June 2014

Had only one night here but thoroughly enjoyed it. The staff were so very friendly and friendly, room was not huge but warm and comfortable, lovely high ceilings and immaculate bathroom.
I am vegan, mentioned this to the staff who brought the chef out to have a chat. Result..the most wonderful and imaginative 3 course vegan meal I have ever had, Great choice of wine as well and the waiter made the whole evening even better with his recommendations on wine for each course.
Would love to go back sometime soon.

  • Stayed: June 2014, travelled as a couple
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Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 6 July 2014

We treasured your feedback on the hotel’s facilities and our team!
Our Wine Street Restaurant is a salute to Hawke’s Bay wine and food, we are delighted that you enjoyed our cuisine and the many delicious wines we have available for our guests pleasure. Thank you for taking the time to post your review on Trip Advisor Warm Regards Fiona Booth

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Reviewed 3 June 2014

Our recent two night stay at the character filled County Hotel ticked all our boxes. The old world ambience, the incredibly helpful, friendly, informative staff and management all contributed to a wonderful weekend of relaxation in the delightful city of Napier. Top tips for visiting the wineries of the Hawkes Bay were very welcome from Karl, our maitre'd, over a really good breakfast.
Our king bed was comfortable, with quality linen, however, I found the quality of the pillows compromised. Enjoyed being able to walk to the fountain in the evenings and sit and watch the display, whilst hearing waves breaking on the shore of the stony beach. Lovely.

  • Stayed: June 2014, travelled as a couple
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Thank BreakAWay60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Manager at The County Hotel Napier, responded to this reviewResponded 6 July 2014

Thank you for taking the time to post your thoughts, we do appreciate your comments.
I hope your remaining trip was enjoyable and safe. Warm Regards Fiona Booth

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Reviewed 2 June 2014

We were really looking forward to our return stay at the County Hotel in Napier, having stayed there late last year. This time we scored a pleasant room on the corner of the building with sea views and although not huge, it certainly was comfortable and the ambience and views most certainly made up for size - in fact would ask for this room again. Wifi was complimentary. As we were planning on going out for dinner, before doing so had asked at reception whether there would be problems with getting a car park in the hotel's car park across the road and were told there shouldn't be. On our return around 8.00 p.m. we found the car park full. There were no road side empty car parks in close proximity. The Night Manager thoughtfully moved his car so we could park in the hotel car park.. It did transpire that whilst it appeared there should ? have been sufficient car parks for guests, a number were taken up by staff and owners' cars x 2. Next day after a very pleasant breakfast, we went out for a good 4 hours, not arriving back until into the afternoon. We found our room had not been serviced. Wouldn't usually be a problem, but on this occasion we had returned as I was feeling unwell and wanted/needed to be able to lay down and rest. On phoning reception were advised there were issues with housekeeping and they would be asked to attend to our room asap. Not long afterwards housekeeping arrived and told us how busy they were... there were rooms having to be serviced for new arrivals, the hotel was full (18 rooms) etc etc. and were asked if we were going out again. We waited in the library whilst our room was serviced and the housemaid came by to tell us room ready and apologised for the way she had spoken. Apparently one of the regular staff was on leave, so we could understand they were stressed. Next evening we had dinner in the cozy little Churchill Bar. Offered there are bar snacks and larger meals which are excellent and we once again enjoyed tremendously. Would we return to The County Hotel, Napier and recommend to friends? most definitely.

  • Stayed: June 2014, travelled as a couple
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Thank 17Barb17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 6 July 2014

Thank you for taking the time to post your thoughts on Trip Advisor.
I am pleased our night manager was able to assit you with parking your car. I apologise that you did not find your room serviced upon your return to the hotel. The Library is a lovely relaxing place to sit and rest for a while. Thank you for your recommendations to your friends. Warm Regards Fiona Booth

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Reviewed 1 June 2014

We had such a wonderful stay at this beautifully renovated historic building (now hotel). The owners have decorated and restored to bring such elegance, and the character bar with "Churchill" quotes is an amazing and interesting touch. Loved the library and especially Chris' special port. Our service was personal and outstanding! We highly recommend staying here to friends and all those travelling to the region. The associated Wine Experience opposite the hotel, complemented and enhanced our stay. Why didn't we stay longer?...Should have allowed more time in Napier.This city has lots to offer and is worth the detour off SH1. Hope to come back and visit again soon.

Room Tip: We had the Huia suite with its own terrace, and amazingly comfortable bed.
  • Stayed: May 2014, travelled as a couple
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Thank royt55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 6 July 2014

We truly appreciate your generous compliments upon the amenities our boutique hotel offers our guests. Your review was a delight to read, thank you for taking the time to offer your comments. Our Library is a very popular place to sit and enjoy. The New Zealand Wine Centre is definitely a treasure trove showcasing some of Hawke's Bay's finest wines. We look forward to welcoming you back when you next return to Napier. Warm Regards to you.

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Reviewed 1 June 2014

Stayed one night for our anniversary. Have stayed there a few times and again it was fab. Has to be the best meal we have ever had both for dinner and breakfast and the service was top class. Nothing was a problem to them and you were made to feel very special.

Stayed: May 2014, travelled as a couple
Thank TomandKimD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this reviewResponded 30 June 2014

We treasured your feedback on the hotel’s facilities and our team!
I am delighted to read that you enjoyed your stay again. Our Wine Street Restaurant is a salute to Hawke’s Bay wine and food, we are delighted that you enjoyed our cuisinefor both dinner and breakfast. Thank you for taking the time to post your review on Trip Advisor.
Warm Regards Fiona Booth

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The County Hotel Napier

Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Phone Number:
Region: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
Price Range: £81 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Official Description (provided by the hotel):
Winner of the Art Deco Supreme Award. The owners of Napier's County Hotel wished to combine the qualities and ambience of some of the finest hotels in the world. They have achieved this by incorporating fine service, fine dining and luxurious accommodation in line with 1930's Art Deco characteristics of Napier. The County Hotel is situated in the centre of Napier which is considered to be the 'Art Deco Capital of the South Pacific' and has captivated the emotions and senses of countless admirers. Originally built for the Hawke's Bay County Council in 1909, The County Hotel is one of only two significant buildings to have survived the massive 1931 earthquake. Faithfully refurbished as a boutique hotel, the County Hotel now stands as Napier's premier Hotel. The hotel is home to an extremely popular, multi award winning Wine Street Restaurant, the superb Churchill's Champagne Lounge, an intimate library, well-appointed function areas, conference facilities and eighteen luxurious guest rooms and offer a variety of accommodation packages. Come and enjoy this architectural masterpiece with its atmosphere of conventional luxury and allow yourself to be pampered by the attentive service of our devoted staff. ... more   less 
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Also Known As:
County Hotel Napier

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