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“Excellent customer service”
Review of Bluewater Hotel

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Bluewater Hotel
Ranked #37 of 46 Hotels in Napier
Reviewed 3 January 2014

The Bluewater Hotel staff are wonderful, they were only too happy to offer assistance. Honestly the most accommodating staff we have dealt with, from booking to arrival. We arrived early & our apartment was ready, the porta-cot had been made up & the room was clean & tidy. The view fantastic! Location was also excellent, a five minute walk to cafés & restaurants on West Quay. Unlike previous reviews we found the area to be very quiet!! I can highly recommend this Hotel. We travel to Napier every year & will be staying here again as we have found it to be the best value for money. In our opinion 5 stars for quality!!!

Room Tip: Ask for waterfront views! Right opposite the Napier Sailing club boat ramp
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  • Stayed: January 2014, travelled with family
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Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluewaterH, Manager at Bluewater Hotel, responded to this reviewResponded 6 February 2014

Thank you for your review Amy. Glad we could make your stay so memorable. We look forward to seeing you again.

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104 - 110 of 159 reviews

Reviewed 23 December 2013

Picked the place from the AA book, and called ahead to check room rates. Nice large room on first floor, over looking marina. The front desk was friendly. The mattress was getting a little old but was still OK to sleep on, Nice spa bath tub. Walking distance to restaurants around the inner harbor. Nice small kitchen area. Room had air conditioning.

  • Stayed: November 2013, travelled as a couple
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1  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluewaterH, Manager at Bluewater Hotel, responded to this reviewResponded 6 February 2014

We are delighted with your wonderful review. We look forward to seeing you again.

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Reviewed 22 December 2013 via mobile

We stayed Saturday & Sunday night in a 2 bedroom - while the bar below was very noisy and the ugly fights out on the street afterwards at 3am were not what we expects, the view are pleasant the rooms clean and tidy.

The bad unpleasant mentions would be the hotel booklet advising of all the usually stuff, but having penalty fines for doing things outside of what the management would expect i.e calling the after hours number for non emergencies - this would cost you $50. While this might sound ok - I called reception for a internet code... The abrupt man at the end of the phone promptly told me I should have called the after hours number (not realizing that I have called reception after hrs as it was only 815pm!). There were a handful of things you would be fined for doing wrong... It has a feeling that they really don't want you here and you are staying with your landlord or something ...

Anyway, the kitchen is sparse in terms on equipment - giant wholes in the kitchen show where equipment would normally be, like an oven and maybe a dishwasher ... Currently there is big empty space in the joinery.

But at the end of the day, the views are good.

Stayed: December 2013, travelled with friends
Thank Col E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluewaterH, Manager at Bluewater Hotel, responded to this reviewResponded 6 February 2014

Thank you for your review. Unfortunately we do not have control over people leaving the bars at 3am and having fights. Obviously if we did we would not allow that kind of behaviour.

You seem to have mis read the compendium. We do not fine people for calling the after hours number. If the after hours number is called BECAUSE of you there will be a fine for the disturbance to the other guests.

We are confused about the abrupt man as we only have female receptionists - none of which have a manly voice.

We are lucky to be in a wonderful location with amazing views.

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Reviewed 11 December 2013

The BlueWater Hotel is clean tidy and good value.
The Hotel restaurant, Salt & Pepper club make it a very convenient stay as you can enjoy the view, meal and the atmosphere and be close to your accomodation. Nice friendly efficient staff and VERY good meals. The cocktails are worth a try too. I had a ginger lime run Majito - it was divine with shaved ice, fresh ginger, lime and we both really enjoyed our Deco Prawn entree that is not to be missed if you are a seafood fan, the freshness and presentation is great. The room we had was bordering on dated although the price I think is reflected in this. It was overall good value over all and the staff were really helpful, friendly and good at their jobs. Thanks Blue Water. :-)

Room Tip: Room 19 is central and seemed a good choice from my point of view.
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  • Stayed: December 2013, travelled on business
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Thank Gretta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluewaterH, Manager at Bluewater Hotel, responded to this reviewResponded 6 February 2014

Thank you for your positive review. We are pleased you you enjoyed your stay and your meal. We look forward to seeing you again.

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Reviewed 31 October 2013 via mobile

Really annoyed we were charged 100 dollars for so called stains on a towel which I know for a fact washes out . Charging someone 100 for a few towels is ridiculous especially for a 3 star hotel who would spend a small amount of money on items such as towels . The receptionist was friendly and kind but when I rang to ask why my credit card had been charged without my permission or without them letting me know a man answered and was incredibly rude . If they had explained the situation clearly I would have understood but no they had to be completely unprofessional ! Really annoyed and will not ever stay there again !

  • Stayed: August 2013
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1  Thank Nztravelar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluewaterH, Manager at Bluewater Hotel, responded to this reviewResponded 18 November 2013

We are currently disputing this review as we do not believe this is from our Property

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Reviewed 12 October 2013

I had booked three nights here while I business in the area. The internet was near impossible to connect to and made sending and receiving emails a lengthy and frustrating chore. The Thursday night I was there the restaurant in the complex had some sort of function, there were children running up and down the stairs squealing and slamming doors from 7-9.30 p.m which no one appeared to do anything about. I do not intend to stay here again

  • Stayed: September 2013, travelled on business
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Thank Dianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluewaterH, Manager at Bluewater Hotel, responded to this reviewResponded 18 November 2013

Thank you for your review. Our apologies as we did have a short period of internet troubles when we were changing providers. This was rectified as soon as possible by us and are pleased to report we have not had any more issues.

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Reviewed 4 October 2013

We stayed here in a family unit. It was tidy, but rather sparsely equipped ( just a microwave ). Unfortunately, we were in the last room next to the fish works, which hummed both from the fish being processed and from the generators!!! We had to keep the door and front windows closed to avoid the noise and smells, but were still woken at 6 am by the workers turning up and the fork lift trucks operating.
There is a large mobile phone mast outside the window, which did nothing for the views of the harbour. It is a handy location, but would not stay here again as not the cleanest place I have stayed or the most pleasant to sleep in...too much noise. Don't bring the kids here if you want them to get a good sleep.

Room Tip: Ask for a room away from the fish works and bars.
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  • Stayed: October 2013, travelled with family
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2  Thank Corn468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluewaterH, Manager at Bluewater Hotel, responded to this reviewResponded 18 November 2013

Thank you for your review. The fish factory next door have had many warnings from our hotel about the fish odour that sometimes becomes extremely strong and after this review we advised them of your complaint. Our rooms are cleaned to a high standard which we pride ourselves on. We have frying pans available for guests that are not staying in full cooking units.

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Additional Information about Bluewater Hotel

Address: 10 West Quay, Napier 4110, New Zealand
Region: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #37 of 46 Hotels in Napier
Price Range: £77 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bluewater Hotel 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
As a luxury hotel situated in the popular, exciting inner harbour area, the Bluewater Hotel provides a first-class stay in Napier with dazzling views of the marina,located in the rejuvenated Ahuriri quarter, is the perfect place to stay in Hawke’s Bay. ... more   less 
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