We booked for 3 nights in late December 2006. The booking was made in September 2006 – we offered a deposit, but, in an email ‘Ray’ told us that it was not necessary and that the booking was made. We arrived at 10pm on the specified date (after a 5 hour journey from Wellington) to be greated by Ray who told us that there was no booking in our name, that he hadn’t heard of us & that the Motel was full. We presented a copy of his confirmation email – his story changed arguing that he hadn’t heard from us so released the booking. We challenged him on this as no requirement was made to remain in contact/confirm the booking and he couldn’t tell us what contact should have been made. We pressed further and he said that he’d held the room until 8.30pm, then assumed that we weren’t coming & released the room. In the space of a 2 minute conversation he went from never hearing of us to releasing our room 1.5 hours earlier. He didn’t apologise or offer to help find an alternative – it was really difficult to find an alternative, but ended up payingtwiceour budget at the Tennyson Motor Inn (comfortable, well located & spacious but relatively expensive & the decor is tired). Do not stay at the Edgewater Motel, Napier.
- Official Description (provided by the hotel):
- Edgewater Motor Lodge offers superb, affordable beachfront accommodation with spectacular sea views. Our great location on Marine Parade in the heart of Napier NZ gives easy walking access to the city centre, National Aquarium of New Zealand, Rotary Walkway, the Ocean Spa complex, Napier Municipal Theatre, Conference Centre, McLean Park Sports Ground, Intercity bus station, RSA, Cosmopolitan Club and a variety of restaurants and cafes. All units at our beachfront motel in Napier have ocean views, tea/coffee making facilities (full cooking facilities in 12 units), microwave, ensuite with shower (spa bath in some units), hair dryer, queen size beds, phone, free WiFi, 5-channel Sky Digital, flat screen TVs with 20 channels, electric blankets, iron/ironing board. Select from basic studio, spa bath studio, superior studio, one bedroom or two bedroom motel units (ideal for families). All motel units are non-smoking and are serviced daily. Guest facilities include a salt water plunge pool, BBQ, laundry, free off-street parking and free Wi-Fi internet throughout the motel. Cooked/continental breakfast available to unit. ... more less
- Reservation Options:
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- Also Known As:
- Edgewater Hotel Napier
- Edgewater Motel Napier