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“Poor communication”

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Blue Pacific Apartments Paihia
Certificate of Excellence
Sydney, Australia
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Poor communication”
Reviewed 20 May 2014

We had booked a stay of four nights but on arrival we found a construction site. The owner did not inform us of major building work that has been undertaken over the last week and is ongoing. It would have impacted adversely on our stay. His attitude was blasé but he kindly agreed to cancellation at no cost.

Room Tip: Check the building work
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  • Stayed May 2014, travelled as a couple
    • Location
Helpful?
1 Thank LesW2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPPaihia, General Manager at Blue Pacific Apartments Paihia, responded to this review, 21 May 2014
Yes we have some earthworks taking place around a retaining wall.
This is out side of the Apartment complex boundries. No Apartment directly in front of work is let out. We have to place a sign up that their is a construction area taking place for "Health and Safety" purposes.
The work taking place is explained fully to all guests at check-in and durning their stay. The work only takes place from 9.00am to 3.30pm while guests are out and about enjoying themselves with one of the many activities we have in the area.
All guests are located as far away from the work area as is possible.
No work takes place on the weekends.
The work that was undertaken is currently 95% completed and will be finished in 4 days time.
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229 reviews from our community

Traveller rating
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    8
    1
    1
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71
116
2
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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  • German first
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English first
Mirfield, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 April 2014

The position of the apartments is excellent, far enough outside Paihia but not too far. The room we had was ok but definitely not worth the money! I would say very much over priced. We stayed in Margaret River Australia in a much better apartment for a third of the price. View stunning but forest not water. A hot tub that was faulty, kept switching itself on and had to be turned off overnight, a noisy bathroom fan, very poor internet connection - very very frustrating, a shower head that flew off and hit me on the head when pressure turned up. Problem 'rectified' but it still came out of 'holder' and sprayed the bathroom rather than you if pressure turned up! The hot tub was in the bathroom which was an absolute joke, my opinion as it may work for others but not me.

Doug the manager was ok and tried to be helpful.

Would we stay again? an absolute definite no there were other apartments in Paihia that had excellent positions, etc. that we would try rather than Blue Pacific.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPPaihia, General Manager at Blue Pacific Apartments Paihia, responded to this review, 20 May 2014
We appreciate your feed back. I must apologise that some aspects of your stay did not meet your expectations. Our maintenance of the items not correct has been updated. Hopefully this will prevent a similar situation occuring again.
We look forward to offing you a more satisfactory experience if you choose to stay with us again.
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Newcastle-under-Lyme, United Kingdom
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 April 2014

This was the most luxurious accommodation we stayed in during our tour. Elevated at the far end of the beach front road our apartment (No. 7) had fabulous 180 degree views over the Bay of Islands. Every possible appliance was provided from your own washing machine, filtered water, a safe and the rooms were immaculate. There was a 15 minute level walk to the central harbour area and restaurants and there is a supermarket just around the corner. The only drawback was the steep driveway if you were on foot.

We enjoyed the Hole in the rock cruise and the mini bus tour around Russell.
Ate at Alfrescos and Shippeys
Next Walkworth via Waipoua forest.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPPaihia, General Manager at Blue Pacific Apartments Paihia, responded to this review, 20 May 2014
I'm pleased to read that we were able to play a part in making your holiday an enjoyable one. It's great that the location and facilities suited you both and the Apartment was as every bit as comfrotable as one would expect. Without the hill we would not have the views that we enjoy fom our position as you enjoyed. Our aim is to cater for a varity of travellers and it's good hear you both had a good time. Thank you for choosing to stay with us and we look forward to welcoming you back again as soon as you are able.
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Barwon Heads
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 March 2014

This was our second stay at Blue Pacific, and we will certainly book again when we visit the North. The rooms were clean, comfortable and really well fitted out with good quality appliances that all worked.
The staff were helpful and happy, and when we got back each evening it was to find an apartment that had been really well cleaned.
To be recommended.

Room Tip: Upper floor for a beaut view
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Hamish L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPPaihia, Manager at Blue Pacific Apartments Paihia, responded to this review, 27 March 2014
Thank you very much for your Review and the feedback.
Our House Keeping Team take great pride in maintaining our exacting Standards for all our Guests.We assist to make your stay as pleasurable as possible while you are out and about enjoying yourselves.
Look forward to hosting you all again in the near future.
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Essex, United Kingdom
Level Contributor
328 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 23 March 2014

We were here in 2012 ... gave it 5 stars then. Just had another very happy weekend - 5 stars again.

Chose the spa apartment this time. Loved the experience using the hot tub, under the stars and at dawn, a perfect way to relax and enjoy the views across the bay.

As before, everything immaculately clean and very comortable. The manager was away on holiday, but his colleague Ali looked after us very well; she has a cheerful smile and gave us a warm welcome.

We'll be back.

Room Tip: All rooms have grand views. If you want to splash out (ho ho), choose the apartment with the spa ...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy and Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPPaihia, Manager at Blue Pacific Apartments Paihia, responded to this review, 27 March 2014
Blue Pacific Apartments thank you for returning and again reviewing our Apartments.
It is pleas ing to read we have kept up the high standards you experienced on your previous visit.
Thank you so much for your review.
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Windsor, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 March 2014

Very comfortable and spacious with large balcony and jacuzzi with fantastic views on the bay. The Manager was very helpful and recommended some good restaurants. Would definitely stay there again as a very good location.

Room Tip: Ask for a sea view.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank BertH646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPPaihia, Manager at Blue Pacific Apartments Paihia, responded to this review, 27 March 2014
Thank you very much for reviewing our Apartments.
We are here to help everyone have the most pleasurable stay and experenice that we can offer in Paihia. We can and do assist everyone with places to dine and places to visit. As the manager, I will generally pass on my experince and other guests comments about each establishment for you to choose from.
Thank you for your recommendation to stay here again.
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Antwerp, Belgium
Level Contributor
527 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 9 March 2014 via mobile

We are belgian and stayed 2 nights and liked the studio very much ! The man at the reception was very helpfull and we got a 10 percent reduction on hour trip. We liked the hot tube and there is also a barbecue on each terras. Last but not least, every room has a nice view and a terrace. We strongly recommend this accomodation !

Stayed March 2014, travelled as a couple
Helpful?
Thank Hugo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPPaihia, Manager at Blue Pacific Apartments Paihia, responded to this review, 27 March 2014
We are delighted you enjoyed the Studio facilities and the sea views from this Apartment.
We operate a Tour Office to help all our Guests obtain the best price. Glad we were able to help you with your tours.
Thank you so much for your comments, look forward to hosting again when in New Zealand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Blue Pacific Apartments Paihia

Property: Blue Pacific Apartments Paihia
Address: 166 Marsden Road | PO Box 351, Paihia 0247, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 30 Speciality Lodging in Paihia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Blue Pacific Apartments Paihia 4*
Number of rooms: 10
Official Description (provided by the hotel):
All 10 Apartments offer spectacular and unrivalled vistas of the Bay of Islands including The Waitangi Treaty Grounds and historic Russell as guests relax and restore in comfort and style.Our exquisite waterfront location overlooks Paihias most popular swimming beach and out to the Pacific ocean, and is a leisurely 12 minute stroll to the centre of Paihia for shopping, cafes, restaurants, and the wharf area for Tours and Cruises.Each of our 1,2, or 3 bedroom Apartments offers a fully equipped luxury Italian styled kitchen and bathroom(s), own laundry (washer and dryer). Flat screen TV's, Sky TV,free Wifi and Broadband. Each has a private balcony with uninterrupted views, and is equipped with a BBQ and outdoor furniture. Four apartments include jacuzzi's outdoor on the balcony with 1 inside and two include spa baths inside their second bathrooms. ... more   less 
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Also Known As:
Blue Pacific Apartments Paihia Hotel Paihia
Blue Pacific Apartments Hotel Paihia
Blue Pacific Apartments Paihia Bay Of Islands, New Zealand

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