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“Wonderful Location” 5 of 5 bubbles
Review of The Waterfront Suites - Heritage Boutique Collection

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The Waterfront Suites - Heritage Boutique Collection
Ranked #11 of 44 Hotels in Paihia
Certificate of Excellence
Gelsenkirchen
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful Location”
5 of 5 bubbles Reviewed 23 April 2012

We stayed three nights at the Waterfron Suites in Paihia and didn't want to leave that place. We felt right at home there. Spacious living and sleeping areas, very clean and equipped with washing machine, dryer and dishwasher. It is a perfect home base to explore the Bay of Islands. We used the BBQ's outside, Beachtowels were available and the friendlyness of the staff was perfect.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, 27 June 2012
Thank you for taking the time to review our property. We are very glad that you enjoyed our property and used it as a base location to enjoy the Bay of Islands! Thank you for you review.
Report response as inappropriate
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405 reviews from our community

Traveller rating
    260
    105
    29
    4
    7
See reviews for
143
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 April 2012

My sister and I and a friend recently spent a fantastic 5 days at The Waterside Suites. They were absolutely spotless and so comfortable (a rare combination). We had many a lovely breakfast and dinner out on the balcony taking in the magnificent scenery. They were a pure joy to return to after a day tour or short trip. I hope they never change as we intend returning as soon as we can. The bottom line is a very big thank you for being a major part in a wonderful 5 days in Pahia.
Julie Fleming (booked under Stella Gorham)

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naas, Ireland
Level Contributor
8 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 12 April 2012

Stayed 3 nights in the waterfront suites in September 2011. The apartments have a great location on the main strip in Paihia overlooking the sea. We took a 2 bedroom apartment which was massive, split over 3 levels. The bedrooms are huge with the master bedroom ensuite and another bathroom on the bedroom level. Very modern kitchen and sitting room, DVD player, large TV and stereo.the apartment was probably a bit too big for us as a couple but we treated ourselves and glad we did as we got plenty of space to throw our stuff around, perfect for a small family though.
The kitchen is well equipped for cooking and a barbecue is also available to use.
The apartment was the cleanest of any of the accommodation we stayed in during our month long trip.
Paihia is a great spot with a great bay area and great trips available also.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank deckie147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
156 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

We booked a deluxe room which included kitchen, living room and laundry, and everything seemed updated and clean. The property is directly across the two lane road from the water. The shopping and restaurants are all easy walking distance from the hotel. It seems all room surround the central pool and angle towards the beach. All rooms either have patio seating or balcony seating. The rooms toward the front of the property have a better chance of a water view from your balcony. Car park is underground the hotel.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank eurocarpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caloundra, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

Was very impressed by the apartment and it's location, it is in easy walking distance and access to shops and harbour, undercover parking good too the spaces were not allocated so depening on the size of your car it was easy to find the right space. The apartment was large and clean, the washer dryer was an boon. However what set it apart from many other lovely places were the staff. Unfortunately I left a cameras lens behind and after a phone call it was located and couriered to my next port of call . The staff were very friendly and always asking if you needed any help. Would stay there again with no reservation

Room Tip: Would try for a first floor room facing sea if able-bodied but have some excellent facilities for pe...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank frobble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, 28 February 2012
Hi Frobble

Thank you for taking the time to write a review about your stay with us. We are so glad you enjoyed your stay. Regards Sharee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 February 2012

Location is superb, staff was great and very helpful swiftly shifting us to another room when bathroom in our apartment became flooded. Situation gave us walking distance to all facilities, restaurants, ferry to Russell, etc.
The above mentioned problem with plumbing - one of our bathrooms became flooded due to blockage was a minor hick up.

  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NZ_2urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, 28 February 2012
Hi NZ_2urist
We really appreciate you taking the time and writing a review on your stay. Unfortunately the odd plumbing issue does occuring, thank you for being so patient while we dealt with it. We hope to welcome you back some time in the future. Regards Sharee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 31 January 2012

We booked this for a luxury family break away.
The views are great and the rooms are superbly equipped. The location is as good as you can get. We really enjoyed our time here.
HOWEVER
The room had a number of niggly minor faults that really should have been picked up and fixed if this place want's to really be 5 star. The worst two were a door bell that would intermittently ring, thankfully never in the middle of the night, and a card entry that wouldn't allow us back into our room. It turned out that both of these were because of flat batteries and the staff knew exactly what to do which tells me that this was not the first time.
If this is a known problem then they should replace the batteries on a regular basis so that it doesn't cause disruption for guests.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank NZTaveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, 28 February 2012
Hi NZTaveller
Thank you for taking the time to write a review on our property. And thankyou for highlighting the concerns you had during your stay. We appreciate all feed back and view it as an opportunity to review our systems. Regards Sharee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Waterfront Suites - Heritage Boutique Collection

Property: The Waterfront Suites - Heritage Boutique Collection
Address: 100 Marsden Road, Paihia 0200, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Paihia
#7 Luxury Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Waterfront Suites - Heritage Boutique Collection 5*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Boutique Collection Paihia, Bay Of Islands, New Zealand

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