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“My first review and its because this place is FANTASTIC!”

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The Waterfront Suites - Heritage Collection
Ranked #11 of 43 Hotels in Paihia
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“My first review and its because this place is FANTASTIC!”
Reviewed 6 December 2012

I totally agree with the review below and I also can't speak highly enough about these apartments.

The staff were incredibly nice and we entered our room to find fudge and a handwritten note welcoming us on arrival which was written specifically for our length of stay. There is free secure underground parking. We stayed in room 304 which was on the top floor with no lift however because of reading previous reviews I was aware of this and prepared to haul my luggage up the stairs. The apartments themselves are very spacious, we had 2 bedrooms, 2 bathrooms, 2 balconies (1 over looking the pool) and the apartments are very well equipped (detergent sachets/washing up liquid, washing powder - everything was covered) and even had a reasonably priced mini bar. The waterfront suites are bay front and have an amazing view. There is also a beautiful pool in the complex and towels are provided pool side. It is in the center of Paihia with shops, restaurants and the Russel ferry stop surrounding it. The wharf was a 2 minute walk and the strip of shops were even closer.

We went on a dolphin day cruise and returned to our car parked in the car park to find it had been washed!!

They are great value for money. They definitely made our stay special and I would love to stay here again! Thanks to Steve for being a great member of staff and making us feel at home.

Room Tip: Rooms 303 and 304 (2 bedroom suites) are up 2 flights of stairs so if carrying your luggage is going...
See more room tips
  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank talulah32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, 7 March 2013
Hi Talulah,

Thank you for your review. We are very pleased to know you enjoyed your time here and look forward to welcome you back.

Kind regards,

Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

412 reviews from our community

Traveller rating
    263
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    30
    4
    7
See reviews for
144
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10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Ennis, Ireland
Level Contributor
106 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 1 December 2012

I can't speak highly enough about these apartments. The staff were incredibly nice even providing free fudge on arrival, which was delicious! They also left us a personalized note wishing us a pleasant stay. There is free secure underground parking. The apartments themselves are very spacious and very well equipped (detergent sachets/washing up liquid) and even had a reasonably priced mini bar.

The waterfront suites are bay front and have an amazing view. There is also a beautiful pool in the complex. It is in the center of Paihia with shops, restaurants and the Russel ferry stop surrounding it. They are great value for money. They definitely made our stay special and I would love to stay here again!

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vonbe123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Front Office Manager at The Waterfront Suites - Heritage Collection, responded to this review, 5 December 2012
Hi Ennis,

Thank you for the great feedback. We hope you can make it again.

Warm Regards

Shona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 November 2012

We have just had a two night stay at Waterfront apartments Paihia in an absolutely lovely property gosh couldnt have wished for anything more only comment I could make negatively was no remote for tv in bedroom. Very minor as everything else was perfect all apartments appear to have a view to ocean. They had a special on for two nights for 4 people so my husband and I and two friends had the two bedroom apartment. Keep up the good work just lovely cant go past this property very classy.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smoogee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 November 2012

Accommodation and staff are excellent, very clean and modern, well situated in a beautiful little villiage over looking the Bay central to all with plenty of little shops and Restaurants well worth the stay and would stay again.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chapmanwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Front Office Manager at The Waterfront Suites - Heritage Collection, responded to this review, 5 December 2012
Hi Wkholidays,

Thank you for your review. We hope to meet you again in the future.

Warm Regards

Shona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 November 2012

Excellent apartments and housekeeping.
The apartment itself was very spacious (might be even bigger than a normal terrace house). Our stay was in a 2 bedroom apartment. Modern bathroom/kitchen. Electric blankets available. Bedspread a bit dated but was ok. Huge wardrobes in both rooms.
Close to shops, very convenient.
We had a very nice sea view.
Lifts were available for us.
Walls a bit thin as we could hear doors closing frequently at night.
Wished we could have stayed a bit longer in the apartment!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RebeccaDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Front Office Manager at The Waterfront Suites - Heritage Collection, responded to this review, 20 November 2012
Hi Rebecca,

Thank you for your review. We are happy you enjoyed your stay with us and have passed on your great comments to our team.

Warm Regards

Shona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
112 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 15 November 2012 via mobile

The Waterfront Suites in Paihia are located in the central part of the town, near to the jetty and little shopping precinct.
Finding the entrance, and tackling the stairs alone wasn't the easiest task. Reception is right alongside the main complex and it isn't particularly well signposted. Reception service friendly but not outstanding.
From the website I had a slightly different idea of what I would find. The complex of units is sandwiched between other similar places; not standing alone with unique views of the beach. That said, it is a really lovely place. The one bedroom apartment was well appointed, spacious, a sound Eco policy, and I soon felt quite at home here.
Wifi is prepaid and easy to connect to. The television is limited to a few channels but as I didn't come for that no problems for me. The kitchen has an adequate set up, quality appliances; however there's lots of restaurants nearby so most will be happy to eat out.
Overall, happy to recommend the Waterfront Suites to you.

Stayed November 2012, travelled solo
Helpful?
Thank LambsySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Front Office Manager at The Waterfront Suites - Heritage Collection, responded to this review, 20 November 2012
Hi Ash,

Thank you for taking the time to review us. We appreciate your comments and hope you can make it again.

Warm Regards

Shona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 October 2012

We stayed in a 2 bed apartment, which was clean and well looked after. We were on the 3rd floor, and with no elevators, it took some muscle getting all our bags up and down. Nevertheless, an enjoyable stay.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fagnanese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterfront98, Manager at The Waterfront Suites - Heritage Collection, responded to this review, 7 October 2012
Hi Fagnanese,

We really appreciate you taking the time and writing a review on your stay.

Thank you

Shona
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Waterfront Suites - Heritage Collection

Property: The Waterfront Suites - Heritage Collection
Address: 100 Marsden Road, Paihia 0200, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Paihia
#7 Family Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Waterfront Suites - Heritage Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Collection Paihia, Bay Of Islands, New Zealand

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