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“Be sure to book a 2 bedroom suite in the front of the hotel!!”

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The Waterfront Suites - Heritage Collection
Ranked #11 of 43 Hotels in Paihia
Certificate of Excellence
Northern Virginia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Be sure to book a 2 bedroom suite in the front of the hotel!!”
5 of 5 bubbles Reviewed 18 February 2011

We chose this hotel based on Tripadvisor reviews and took reviewers advice to request a room with a view of the Bay of Islands. This required booking a 2 room suite but it was definitely worth it. The view was outstanding, the suite was excellent - 2 bedrooms, kitchen, living room area - with lots of amenities - washer and dryer, dishwasher, etc. Free internet connectivity and free parking. Other reviewers have mentioned that the furniture is a bit worn, but this hotel's location is so perfect, the furniture just doesn't matter. There is no better location in Paihia as the hotel is located directly next to a row of restauarants and shops on the Bay and a quick walk to the wharf where you can catch a ferry to the lovely town of Russell.

  • Stayed February 2011, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank JimNMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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412 reviews from our community

Traveller rating
    263
    108
    30
    4
    7
See reviews for
144
177
5
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Western Australia, Australia
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 10 January 2011

Arrived at our apartment seemed quite lovely the view was extraordinary. The service was very good but a few things were lacking. The rooms furniture was a little uncomfortable, no wi fi access they do have an internet connection for $10.00 per day. The amount of money paid for this room one would think that this would all be included. Our brother stayed in a much cheaper accommodation & it was included. We had a two bedroom apartment which we shared with friends. Unfortunately we were given the resturant side front apartment which was great from a visual aspect. But the noise from the fans etc in the Thia resturant was really loud. Extremely unsightly & a little smelly during cooking times. Also the road noise was really loud I bought some earplugs. We stayed for a week so needed to wash. No airer only a dryer. Not all clothes can go in the dryer. Nowhere to hang towels in the ensuite baathroom yet want you not to use another towel for environmental reasons. I agree but not quite sure where to hang the towels to dry!!! The pool area is awful. To close to other apartments if I was in one of those apartments I wouldn't be happy. Pool area small & uninviting. The staff really nice & again great location. There are a lot better options look around.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
Thank Diedre_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 December 2010

We stayed at the Waterfront while on vacation with another couple and were extremely happy! We'd come from some rugged accommodations and didn't have anything lined up in the Bay of Islands when we arrived. At the info booth on the water the staff called The Waterfront on our behalf and we booked their last available apartment, site unseen. We were thrilled with our room! We had an ocean view, a huge deck, full kitchen, washer and dryer and tons of space all for a bargain, end of the month special price. The 2nd bedroom had two beds which we pushed together but this was the case in every two-bedroom place we stayed in New Zealand. The Waterfront is conveniently located in the small town with numerous restaurants just a few feet away. The staff are helpful and we found it to be extremely clean and well-maintained. There's also a grocery store a couple blocks away and the location can't be beat for taking the ferry to Russell.

Be sure to visit Russell and walk around and the quaint, historic town. Beachfront dining is available in both towns and a short hike in Russell provides a stunning view. Also, don't miss a cruise through the bay with Dolphin Cruises. They'll take you throughout the islands, tell you about the history of the region, seek out wildlife in the water (we saw pods of dolphins) and make a brief stop on one of the many gorgeous islands. They'll also take you through the famous hole in the rock if weather permits (it didn't for us) but it's absolutely breathtaking redgardless. Everyone we encountered in the area was friendly and helpful, it's an extremely relaxing place for a true vacation and it's one of the places we want to go back to on a future visit.

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
1 Thank Travelot80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tasmania
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 6 December 2010

Loved this place. We took one of the larger apartments, and it was worth it. Beautifully appointed, spacious, clean, central with a great view. Reception staff couldn't have been nicer, upgraded the couple who were travelling with us into the apartment next to us. We only had three nights, but after our stay in Auckland it was exceptionally restful, made us wish we had driven directly to Paihia. We were there in the last few days of November, so have no idea of what the place would be like in high summer, but we found it very restful, a lovely end to our holiday which had included 16 days in Fiji.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
Thank RadishTas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
144 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 bubbles Reviewed 5 December 2010

It's fair to say these apartments are right in the centre of Paihia and a great base to explore The Bay of Islands from.

Although fairly new, they were already showing signs of wear and tear and our bathroom flooded after a shower so we changed rooms. The staff were very helpful and even provided laundry detergent for the washing machine which was very useful.

There are a number of restaurants within walking distance and we did have a couple of meals out but the food wasn't great.
Fortunately we caught Snapper on our fishing trip which we took back to our apartment and cooked ourselves. we also did the Coastal walk from Paihia to Opua which took about 3 hours and was fabulous, if you like walking you should definitely try to do that.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
1 Thank HerRubyship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 bubbles Reviewed 14 November 2010

Waterfront Suites is almost directly opposite the main wharf in Paihia so everything is within walking distance for you. The rooms are big and modern and even the kitchen appliance manuals are stored for you (in case you can't figure out how to operate the TV!). We were glad of the washing machine and dryer as well. Proper milk in the fridge too - it's the little things that I like!

The only thing that could be improved is the heating - we only had 2 small oil column heaters and although it wasn't really cold when we were staying there, I imagine in the winter it could get pretty chilly!

Staff were really helpful and friendly as well.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
Thank gk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 5 October 2010

Excellent accommodation - great views; good kitchen facilities; spacious rooms and bathrooms; clean linen and towels and excellent customer service!

  • Stayed September 2010
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Cheryl810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Waterfront Suites - Heritage Collection

Property: The Waterfront Suites - Heritage Collection
Address: 100 Marsden Road, Paihia 0200, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Paihia
#7 Family Hotel in Paihia
#13 Romantic Hotel in Paihia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Waterfront Suites - Heritage Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Collection Paihia, Bay Of Islands, New Zealand

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