After a mistake made by our travel agent we booked a deluxe suite as she told us it would have sea views. After travelling for 8 hours and arriving late in the evening we were horrified to discover that we had paid high rates for what was essentially a motel room with a fabulous view of cars that could drive right up and park at the front. The other windows look out onto a fence. We rang the "onsite managers" to talk to them about the mistake and were told it was too late and we should come in the morning. So we did. The manager was very unfriendly when we explained what had happened and that there had been an error. She gave the impression that she 1. Did not care and 2. Did not believe us and thought we were looking for a free upgrade. Fortunately our travel agent agreed that it was an error on their part and they would pay for an upgrade to the ocean view room for our final 3 nights. These rooms were beautiful and well worth the money. If you can't stay in these rooms then only stay here if you want a motel room with a car park view. Why on earth anyone would travel all the way to beautiful paihia only to look out at their car I really don't know. Apart from this the rooms were nice, well appointed and clean. The spa is a bit of a joke as it is tucked in an ugly corner near the laundry and is very unpleasant to use.
- Official Description (provided by the hotel):
- Welcome to Sea Spray Suites Heritage Collection, Bay of Islands. Perfectly located to enjoy the famous Te Ti Beach mid-way between Paihia's charming township and historic Waitangi. Sea Spray Suites, Paihia - Heritage Collection, Bay of Islands ... You're somewhere special when you relax in our self-contained suites. Choose between sun drenched sea view balconies or private courtyards while enjoying the luxury of Heritage. All suites have full kitchens with all the comforts of home. Conveniently located mid-way between Paihia town centre and historic Waitangi Treaty Grounds overlooking Te Ti Bay. ... more less
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- Also Known As:
- Sea Spray Hotel Paihia
- Sea Spray Suites - Heritage Collection Paihia, Bay Of Islands, New Zealand