Very dated,towel under the toilet because it leaked, very unsanitary, tv didn't work, push the sound button and the channel changed and vice versa. The towels smelt mouldy and were stiff as boards.Child woke screaming in the night saying there was something crawling on him, turned out to be the biggest cockroach I have ever seen! I made a complaint in the office about the condition of the room and the cockroach, she said she wanted to inspect the room(no one elses room was inspected as I was in the office when others were checking out and leaving the premises)The woman then said that the room was a mess(I hadn't made the bed! Since when do you have to make the bed in a motel or similar accomodation?)and that no other guest before me had ever left the room in such a mess. There was a food takeaway paper bag on the floor next to the rubbish bin which wouldn't fit in so I had left it neatly beside the rubbish bin. A small amount of water on the floor in the bathroom by the sink , a little bit of left over bubbles from the bubble bath taken that morning, and a little bit of tissue under the table. Well she gasped and tut tutted like this really amazed her and kept on insisting I was the dirtiest and messiest guest she had ever had. I was told to make the beds, wipe the benchs, fold all the used towels up and place them on the bath edge, and wipe the bathroom floors, before I was allowed to leave or I would be charged a "cleaning fee". As for the cockroaches the Motel owner was not surprised and told me that its only 1 or 2 cockroaches so thats okay, we don't have a restaurant so we don't have many cockroaches, most other accomodation with a kitchen/restaurant are infested with cockroaches. We stay several times a year in rotorua hotels and its the first time I have seen a cockroach! I said I wanted to leave and not stay another night because I was so disgusted over the cockroach, and the unsanitary motel conditions. I was accused of being a liar and she pointed her finger in my face several times insisting I had changed my mind and was trying to get out of the staying for the next night.Then she accused me of sneaking in another person to stay in the motel during the night. I was absolutely dumbstuck and didn't know what to say to that accusation. I was extremely offended by her behaviour and had my childrens welfare interests at heart not wanting to put their health at risk by staying in a establishment with such health-hazardous conditions. After much persistence on my part I was lucky to get a partial refund, but they charged me 20% for a cancellation. I should have charged them the $20 back for making me do the room cleaning for them!
Property: Ace Motor LodgeAddress: 319 Fenton Street, Rotorua, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Free Parking Kitchenette Room Service
Ranked #77 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ace Motor Lodge 2.5*
Number of rooms: 10
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