I have been asked to write this review by the Capri Court management and this I am happy to do, based on total honesty.
First, the quality of the accommodation was very good - the main room and bathroom being very clean and with a high standard of build quality. Both my wife and I found the king-size bed to be wonderfully firm and comfortable to sleep on, (and in!)
While the staff were very helpful, there were, unfortunately, several times when communication breakdowns occurred.
As a still-walking mobile polio survivor, (using a simmer-frame), some of the 'aids' on offer, such as the shower stool, were totally unsuitable, being too low-down for my six foot plus height to manage. What I really needed was a tall shower stool, such as the one made by 'Cubro', or a wooden fold-up seat, (fixed to the wall). I have both these aids in my purpose-built ensuite at home.
I was told that I should have asked for a 'lazy boy' recliner chair - again, what I really needed was a tall straight-backed chair with solid arm rests with which to push myself up into a standing position.
A mobile ramp was placed in front of my unit - great if you're in a wheelchair! I should have asked for it to be taken away but I didn't, so let's say that that glitch was my own fault!
It was also very annoying to have the local fly population inviting itself into the unit every time the sliding door was opened - a really good solution? not the supplied can of fly spray, but an electronic spray dispenser - very effective and overall more cost-effective than cans of fly-spray!
I should also mention that, despite extra temporary lighting in the unit, my legally-blind wife was in tears more than once because she simply did not have enough light - in this case, I think it's more of a design fault in the unit itself, because there were not that many plug-points left to use!
My wife found the spa-bath was great - I took one look at it and decided that I wasn't quite ready to commit suicide by attempting to get in (or out!) Physically disabled people who can still walk usually need a gently-sloping ramp with solid hand-rails for such baths, or a heavy-duty hoist.
What it all comes down to is the usual story - lots of assumptions, (the mother of foul-ups), and not enough actual communication!
- Official Description (provided by the hotel):
- We are located close to the city and thermal attractions. Our 17 ground floor units are self contained and thermally heated with free parking at your door. We have studios and 1 & 2 bedroom apartments with BRAND NEW SUPER KING BEDS, Sky TV, plunger coffee and guest toiletries. All units are serviced daily and EVERY UNIT has a large self fill, Private SPA POOL for your enjoyment . ... more less
- Reservation Options:
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- Also Known As:
- Best Western Capri Court Motor Hotel Rotorua