We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Are you kidding?” 2 of 5 bubbles
Review of Kuirau Park Motor Lodge

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Kuirau Park Motor Lodge
Ranked #81 of 93 Hotels in Rotorua
Auckland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Are you kidding?”
2 of 5 bubbles Reviewed 30 April 2010

To put this review in perspective my husband and I were really looking forward to a weekend away in Rotorua, he was doing a race, I was keen for a change of scenery - looking after a newborn and a 2.5 year old. It was vital to our comfort and stay that we had a two bedroom unit - those with young kids know this is no brainer to insure sleep and some enjoyment while away on holiday. We booked this place specifically because we wanted a two bedroom unit. We knew it was in the budget range - the hotel itself is fine for what it is - but the service was out of this world RUDE by the female owner.

When we arrived we were told our unit had flooded, and there was only a one bedroom unit available. When I politely explained why we needed a 2brm both the male and female owners made us feel like over demanding customers, it was inferred that we should be fine in a one bedroom (her grandchildren stay in it!) and also that it was somehow our fault because I had put down 3 guests as staying - not four (didn't include my newborn!) So therefore they didn't need to ring us prior to our arrival and let as know that our room was not what we ordered because 3 can fit in a one bedroom. Customer service 101 - accidents happen - granted - but they could have given us the choice to find alternative accommodation. Never assume!
Although they did try to find alternative accommodation for us once we had arrived at the motel - they refused to pay any difference we might incur - saying a natural disaster is not their fault and they were out of pocket too! When we asked if the one bedroom was cheaper - they said No it was the same price as a 2brm as it was the same size and we could measure the floor space if we wanted to! I have never come across a place that charges the same for one and two bedroom units.
Basically I could go on and on about the bad service at this place, the woman always had to have the last word and practically shouted at me "I don't want to argue" when all I was asking was valid questions. We stayed the first night as we had no choice, our large (you should feel lucky to have it!) one bedroom unit was on the road - loud - and the front door had no internal lock so our son could open it and wander out onto the road. When we mentioned this to the male owner he was helpful and put a chain on the door - but once again we were made to feel OTT about this. We stayed one night as we had to and then legged to The Havana - cheaper and lovely friendly staff..great outdoor hot pool and guess what - they had a chain on the door!

  • Stayed April 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Travelmum4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonof, Owner at Kuirau Park Motor Lodge, responded to this review, 28 January 2011
This was a no win situation for all of us. Yes, it was unfortunatefor us all that the 2 bedroom apartment you booked online with us burst a water pipe and flooded the unit. We discovered this at 10.30am on the day of your arrival.This was Easter, a very busy weekend in Rotorua and accommodation well booked out . My wife rang the telephone number you supplied when we discovered the damage straight away but you must have already left and unfortunately, you did not suppy us with your cellphone number when making your online booking. We actually did try to find you and your family an alternative 2 bedroom accommodation without success. As you had only booked for 3, we then had to hope that the apartment we did have available with queen and 2 single beds would maybe be ok till we could do better. Unfortunately you arrived late in the day and we then discovered you also has a baby with you. To be fair to us, we had no way of knowing you had a baby which required its own bedroom, although you describe this as a "no brainer". When you refused to even view the room, we again looked online for you and the only accommodation we found available was a resort at $600. per night for 2 (which doesnt allow children anyway) We still think you were unreasonable expecting us to pay the difference between $150 and $600 per night. At the time, we did charge the same for our 1 & 2 bedroom units as they are similar size. A bit OTT to imply that we asked you to get out a tape measure. We now charge a different rate for our 1 & 2 bedroom apartments, so thank you for that feedback. We were so pleased you managed to find alternative accommodation more to your needs. You failed to mention that we gave your husband a very big discount for the 1 bedroom apartment for the inconveience caused. .
We disagree with your comment that my wife was rude and shouting at you. That is not true. Infact we were trying to be very helpful to you in your excited and upset state, all we were trying to do is get you and your family settled for the night and look at other avenues the next day. it was not a bother to put a child lock on your door for you. Infact it was a pleasure and your request pointed out to us for that we should put these on other apartment doors, thank you. We are glad you enjoyed stay in Rotorua and hope you were relaxed on your return home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

81 reviews from our community

Traveller rating
    8
    30
    21
    13
    9
See reviews for
34
25
3
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
waikato
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 March 2010

Although we live about forty minutes from Rotorua we always find an excuse to stay over at Kuirau Motor Lodge...it saddens me to read the response of a couple of dissastisfied customers which has prompted me to write my own experiences. We first started coming here in 2008 of Labour Weekend...I must admit, Tresta came across to me as being someone I would not want to be on the wrong side of....however, never judge a book by its cover until you have read between the lines. I can not speak highly enough of the owners who work tirelessly to accommodate our needs. I have taken my family there on a number of occasions and have been back twice in two weekends which was last week March 13th 2010 and the week before that. Our purpose was to go sightseeing and do the touristy thing without having to rush everywhere, but that all changed when my five year old decided he wanted to swim all day, and thats exactly what we did. Such a lovely break away from home. The rooms are cosy and definitely nothing wrong with the beds. The owners are fantastic, very helpful and friendly. Thank you very much.

  • Stayed March 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank auntynina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napa Valley, California
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 2 March 2010

Found this room thru the local information office. At $95NZ Good clean, basic room, but the beds were uncomfortable and ended up sleeping on the couch in the room. Granted, I have a back problem, but found that subsequently when we paid the same price or a bit more for a motel the beds were firm and comfortable. Recommend just driving around and choosing a motel that looks up to your standards, then LOOKING at the room. That's what we did and had no future poor experiences. It's quite accepted in NZ and even though it takes a little more time, it's well worth the trouble. Owner very pleasant.

  • Stayed November 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LM9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 January 2010

We stayed in a 2 bedroom appartment which was a little dated but very clean. A 5 minute walk to the centre of town and a 10-15 minute walk to Lake Rotorua. Cinema across the road and plenty of Bars and Restaurant in the centre of town. Friendly and helpful staff and owners who can recommend and book your activities for you, sometimes with discounts.
For teenages and immature adults you have to go to the Luge rides down the mountain and the Sky Swing which is also there. You can get a package which is heaps cheaper which includes 2 Luge rides,Skyswing and Gondola ride to the top of the mountain. But if you can get more Luge rides than 2, do that because it costs $9 for 1 go, and twice is not enough.

  • Stayed January 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank B2U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 May 2009

We recently stayed at this motel with our baby and had what we considered the perfect family holiday. The room was spacious, very clean and well equipped with a kitchen unit that had everything we needed. We felt very at home. There is a lovely outdoor pool that is heated which was great for us as we could take the little one in for a swim. I am quite surprised to read the review 'faulting' the owners as we found them very warm and accommodating to our needs. In saying this I would recommend if you are looking for a place to 'party' then this is not the motel for you.

  • Stayed April 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank karenandrobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
auckland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 26 October 2008

A clean and tidy premises on arrival,but what a unpleasent experience with the owners. We booked 4 double units with plunge pools,and were made to feel unwelcome from the initial booking phone call. I thought that maybe Cybil was having a bad day, but once we arrived and inconvenced her by asking why the hot water wasn't working in our plunge pool, she explained how all these terrible people that pay money too stay here wear things out - and they expect them to keep them maintained :"the cheek of these paying customers" - getting the picture... Things just got worse from here. They didn,t have a bible in the room, but they did have a rule book of similar thickness. Then there's all the back up rules pined up every where in the room. #1 thou shall not enjoy yourselves. What ever you do, don't stay here - it will put a real dampner on your holiday.

  • Liked — leaving
  • Disliked — the fact we booked here in the first place
  • Stayed October 2008, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank auks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Hotels you might also like...
Travellers also viewed these Rotorua hotels
0.4 mi away
Six on Union
Six on Union
#50 of 93 in Rotorua
4.0 of 5 bubbles 117 reviews
0.5 mi away
Aura Accommodation
Aura Accommodation
#13 of 93 in Rotorua
4.5 of 5 bubbles 96 reviews
0.6 mi away
Diana's Place Lake View Accommodation
Show Prices
Show Prices
Show Prices
0.5 mi away
Jet Park Hotel Rotorua
Jet Park Hotel Rotorua
#37 of 93 in Rotorua
3.5 of 5 bubbles 289 reviews
0.0 mi away
Kowhai and Colonial Motel
Kowhai and Colonial Motel
#86 of 93 in Rotorua
3.0 of 5 bubbles 31 reviews
0.5 mi away
Golden Glow Motel
Golden Glow Motel
#36 of 93 in Rotorua
4.0 of 5 bubbles 125 reviews
Show Prices
Show Prices
Show Prices

Been to Kuirau Park Motor Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kuirau Park Motor Lodge

Property: Kuirau Park Motor Lodge
Address: Corner Hinemoa/Ranolf Sts., | PO Box 837, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free Parking Kitchenette Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Spa Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kuirau Park Motor Lodge 3*
Number of rooms: 25
Official Description (provided by the hotel):
Located at main road of Rotorua, Our premises is just walking distance away from city focus of shops,restaurants and cinemas. An amazing day can be started from Kuirau Park, the local hot pot situated next to us, including hot springs and mud pools, for exploring the city steeped in Maori history and legend. All guest unit is self-contained with full kitchen and some of them are wheelchair accessible. Free wireless connection and SKY 50+ digital TV are offered. Genuine mineral SPA as well as an outdoor swimming pool gives you opportunity having water fun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo and Agoda so you can book your Kuirau Park Motor Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kuirau Park Motor Hotel Rotorua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing