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“Very friendly staff”
Review of Lake Rotorua Hotel

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Lake Rotorua Hotel
Ranked #45 of 92 Hotels in Rotorua
Wellington, New Zealand
1 review
“Very friendly staff”
Reviewed 14 April 2014

My friend and I had traveled up from Wellington for a running event in Rotorua. Unfortunately I thought I had booked us in but turns out I didn't do it correctly. Thankfully the lovely staff made us feel very welcome and sorted another room for us straight away. Really loved our stay here and highly recommend Leisure Inn to anyone looking for a great place to stay :)

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Yolo12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmliro, General Manager at Lake Rotorua Hotel, responded to this review, 22 April 2014
Dear Guest,

Thank you very much for your excellent review of our property, it was great to hear feedback about our customer service skills. It is always greatly appreciated to hear such positive comments about your experience at our property.

We hope to welcome you for your next adventure in Rotorua sometime soon.

Best regards,

KV Ranawat
Hotel Manager - Leisure Inn Rotorua
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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  • English first
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  • German first
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English first
Sydney, Australia
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 April 2014

We recently stayed here and were so impressed with the quality of service. Room size was amazing and contained two queen size beds. Reception was always happy to help with enquiries and offer advice. Free wifi was a definite highlight. Rooms were immaculate and serviced each day. Would highly recommend Leisure Inn, Rotorua. Excellent value for money.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leah251287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmliro, General Manager at Lake Rotorua Hotel, responded to this review, 10 April 2014
Kia Ora, my team and I here at Leisure Inn Rotorua is pleased to know that you enjoyed your stay. Thank you very much for your positive feedback, it means a lot to us.

We hope to welcome you again sometime soon.

Kind regards

KV Ranawat
General Manager - Leisure Inn Rotorua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia, Bulgaria
Level 6 Contributor
112 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 6 March 2014

This was the best hotel from my whole trip in Australia and New Zealand - and offered more for less than any other hotel in that region.

The pros include free parking, free wi-fi and a spacious room (actually more like a small apartment), and easy to find location in the outskirts of Rotorua.

The only cons are the breakfast (not that it's exactly bad, but they offer only continental) and the fact that reception works until 9 p.m., so if you have not asked for your daily internet credentials in the morning, you are offline until next morning ;-)

Rotorua itself is a nice small town offering outstandingly delicious food in the two places I had breakfast and dinner at, and is very convenient for exploring the lakes, the geothermal phenomena in the region and Bay of plenty.

Definitely recommended!

  • Stayed February 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank thomasbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmliro, General Manager at Lake Rotorua Hotel, responded to this review, 9 March 2014
Kia Ora, Thank you for being very open and honest, it is great to hear that we are the best accommodation provider you stayed in on your trip to Australia and New Zealand and at a reasonable price.

Our reception timings are from 7:30 am till 9 pm, We are happy to go an extra mile for every guest and in this case we could have kept the wifi credentials in your room for you only if we had known that you will be arriving later than 9 pm.

We look forward to welcome you again at Leisure Inn Rotorua in future.

KV Ranawat,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taree, Australia
Level 6 Contributor
117 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 February 2014

We stayed here for three nights recently and really enjoyed our stay. The staff were very friendly and welcoming. The rooms were very tidy and quiet comfortable. The pool area and outdoor spa were very clean and relaxing after a busy day. The only negative is that it's a bit out of town and we found it necessary to drive when heading out for dinner.

  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank grantTaree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmliro, Manager at Lake Rotorua Hotel, responded to this review, 4 March 2014
Pleased to hear that you enjoyed your stay at Leisure Inn Rotorua, our team works very hard especially our housekeeping department to keep it clean and tidy. I have passed on your feedback to our housekeepers and please accept a big thank you from all of us for your feedback. I look forward to welcoming you again sometime in the future.

Warm regards,

KV Ranawat
Hotel Manager - Leisure Inn Rotorua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 February 2014

We had stayed here for one night. Good room and great price. We also got a free upgrade and the room was spacious and had all amenities for a great stay.

The Check-in was quick and the staff at the reception was quite friendly. The Hotel is in close proximity to Rotorua Central and perfectly located to keep you away from bad smell of the hot geysers, which is quite annoying in Rotorua. It has heaps of parking but the pool is quite small.
The bathroom is decent size but lacks proper ventilation. The rooms here have no-views but its ok for a comfortable stay

The Hotel Manager, Michael a.k.a Mike was quite friendly and down to earth. Awesome person, really appreciate him for taking extra efforts to give a quick service.
Will definitely recommend this hotel

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank Vikas Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmliro, Manager at Lake Rotorua Hotel, responded to this review, 4 March 2014
Thank you for your excellent review, It is a pleasure to hear you loved the stay and service. We try our best to provide similar style of service and comfort to all our guests. Please visit us again on your next trip to Roto Vegas and I will ensure that you have even better stay than the last one.

Warm regards

KV Ranawat
Hotel Manager - Leisure Inn Rotorua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 February 2014

The staff were friendly and welcoming, Bedroom was tidy and clean. The bathroom I believe was forgotten as attention to details wasn't accomplished. My partner and I, found some stains on the toilet seat and on the bathroom floor and wall. Location is very good, quiet from the road but not quiet from other people. The pool was facing our room so we would get all the noise. Parking is good, lots of parking all around and behind the hotel. The location of the hotel is 7 minutes away from City Centre so if you have a car is great but if you don't, you are doomed! You can walk but it would like 30 minutes. The only near by stores are Animates (Animal store), Gull petrol station, a liquor store and a dairy. Restaurants and shops are all in City Centre. We mostly enjoyed at the hotel was the warm Spa and the cold pool that is all.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NZAucklander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmliro, Manager at Lake Rotorua Hotel, responded to this review, 4 March 2014
Thank you for your honest feedback and please accept my sincere apologies for any inconvenience you experienced during your stay with us. We pride ourselves on our housekeeping quality and apologise for it being missed and not evident during your stay. I urge you to visit us upon your next visit to Rotorua and I will see to it that we improve your experience.

Warm regards

KV Ranawat
Hotel Manager - Leisure Inn Rotorua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 February 2014

The staff here were warm, welcoming and helpful. Everything within their control was good: easy check in, clean room, responsive service, etc. However, the layout of the hotel results in a poor night's sleep. The parking and pool are all in the central courtyard, and all rooms have windows and doors facing this hub of noise. Children played and screamed around the pool hours, and you could hear everyone coming and going in their cars. The walls between rooms were so thin I could hear every word of my neighbours' conversation. It was difficult to sleep here, despite the relatively comfortable beds and kind staff.

Room Tip: Probably Ok for families with kids but not good for someone looking for a full 8 hours' sleep
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Houstonian12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmliro, Manager at Lake Rotorua Hotel, responded to this review, 19 February 2014
Thank you for your feedback, we are very pleased to hear about your pleasant experience with our service during your stay at our hotel. I apologise for the disruption caused from the pool during your visit unfortunately we try our best to mitigate the noise issues by enforcing strict timings around the use of the pool in order to allow for a respectable nights sleep but as advised sometimes falls out of our control.

We hope to welcome you to our property again in the near future and thank you for the time taken to post you review.

KV Ranawat
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lake Rotorua Hotel

Property: Lake Rotorua Hotel
Address: 131 Lake Road, Rotorua 3010, New Zealand (Formerly Leisure Inn Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lake Rotorua Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Set in a geothermal wonderland, the Lake Rotorua Hotel offers 38 rooms, including a family rooms, one bedroom units and studio rooms. The hotel is a 15 minute stroll or 5 minute drive to Rotorua CBD, amenities include a swimming pool and heated spa. Private parking is also available for guests' convenience. ... more   less 
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