When your website sets you up as the best hotel/resort in Rotorua then you have a lot to live up to. The little attention to detail that make a top hotel/resort are sadly missing at Wai Ora Resort.
I believe that hotels must always get to occasions for guests right - when they arrive and when they check out. On arrival at Wai Ora we were left to carry our own bags to our suite and not that they were busy as there were only two other couples in the resort. When we left, carrying our bags again, there were problems with a pre-paid gift voucher that left a sour taste at the end of what should have been a delightful experience.
They had another opportunity to impress as they had been advised on booking that this was a special celebration. A bottle of bubbles, a complimentary drink at the bar, flowers or even a personal note would have been welcomed.
NO, Wai Ora Resort are really a basic impersonal hotel.
- Official Description (provided by the hotel):
- Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua in quiet parklike surroundings only 3 mins from Rotorua Airport,and 12 mins to the famous geothermal attractions of Rotorua. This award winning resort hotel features luxurious accommodation with private balconies or courtyards with views to the lake; New Zealand's award winning fine dining Mokoia Restaurant specialising in indigenous herbs and spices which creates amazing taste sensations including a daily full vegetarian menu; superb personal service; relaxing Manary English lounge bar and the internationally acclaimed Wai Ora Day Spa featuring the 2011 and 2012 World Luxury Spa Award winning "New Zealand Cultural Spa "regime based on the geothermal muds of Rotorua and wellness practices of the Maori. Rotorua's only World Luxury Spa Award winner. Enjoy the tranquility of the landscaped gardens and serene sounds of the meandering spring feed stream as you enjoy the hot and cold pools, steam room and sauna that make up the Wai Ora Spa Water Experience. The ideal Rotorua relaxation, spa, food taste sensations destination and accommodation base for all other Rotorua activities. ... more less
- Reservation Options:
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- Also Known As:
- Wai Ora Lakeside Hotel
- Wai Ora Lakeside Resort