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“Home away from home”

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Waiteti Trout Stream Holiday Park
Mortlake, Australia
Level Contributor
99 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Home away from home”
Reviewed 9 July 2010

What a wonderful place to stay and enjoy our Rotorua experience.
Wonderful hosts and a warm welcome.
Will definitely stay here again.

  • Stayed April 2009
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kwaussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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130 reviews from our community

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English first
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 April 2010

Our family rented a "motel" room at Waiteti Trout Stream Holiday Park for two nights and had the most horrific experience that we need to warn others not to stay here!

Apart from the rooms being shabby, the owners were nosy, rude and "banned" one of our family members from the site for being "cheeky" to her. They monitor the amount of cars that come in and the people that have come to visit you to the point of being rude. They asked someone who was actually staying at the Holiday Park to park her vehicle on the road and when we questioned this the owner went nuts and told us to leave the property.

All in all a horrific experience, we had already paid for the second night and they would not give us a refund so we had to stay there again - if you want a relaxing weekend with some privacy I suggest you don't stay here!

  • Stayed March 2010, travelled with family
    • Value
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11 Thank mihiarangi_piripi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trout1Rotorua, Owner at Waiteti Trout Stream Holiday Park, responded to this review, 19 August 2010
We welcome feed back - its helps our business continue to grow.
This reviewer made the reservation but did not stay at the park and appears unwilling to accept responsibility for the unacceptable behaviour for some of her family and friends(teenagers).
A guest was asked to leave the property for abusive language and intimidating behaviour towards the female owner which was witnessed by staff.
The guests who stayed did not mention the unit being shabby which was redecorated 3 years ago.
Visitors are welcome and our our Visitor Policy on the sign at entrance and Guest Information Guide clearly requests visitors to report to the office on arrival.This is standard policy in well managed Holiday Parks and ensures the safety of all our guests.
We are usually able to provide parking for up to 2 cars per unit.We were able to find parking for the 5 cars from this group.When we are busy visitors are requested to park on the road.At one stage we had 5 additional vechicles blocking the driveway.
We also had difficulty obtaining payment.
62% of our business is 'repeat' or 'referrals' who come to enjoy our hospitality in a relaxing and safe enviroment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waiteti Trout Stream Holiday Park

Property: Waiteti Trout Stream Holiday Park
Address: 14 Okona Cresent | Ngongotaha, Rotorua, New Zealand
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Hotel Style:
Ranked #23 of 57 Speciality Lodging in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:2 star — Waiteti Trout Stream Holiday Park 2*
Number of rooms: 45
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