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“Great - but it is a motel, so set your expectations”

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Tuscany Villas Rotorua - Heritage Collection
Ranked #37 of 92 Hotels in Rotorua
Certificate of Excellence
Cheshire, UK
Level 6 Contributor
187 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great - but it is a motel, so set your expectations”
Reviewed 16 March 2014

Greeted warmly by the owner upon arrival. We were somewhat baffled by the question of trum or frish upon check in. Our ears hadn't adjusted to the accent and, without context, it was hard to realise that we were being asked about our preference in milk (trim - skimmed or fresh - whole). There was a wealth of local information in the lobby/check in area and in the room. I wasn't overly keen on the only door to the room being a sliding patio door onto a communal outdoor walkway, but I know this is pretty standard in motels and it felt secure. There were tables outside, but we didn't use one and were glad that our neighbours didn't as this isn't a balcony and I would have had concerns about potential noise if people were sitting out there chatting. Location wise, you do need a car to get into the centre and the attractions of Rotorua, but we found it convenient. There are lots of eating options close by including pizza, subway, the usual takeouts as well as restaurants. The kitchenette in the room had everything we needed (and more). I would probably stay again here - I feel that it is a little overpriced, but it was spotless and comfortable.

  • Stayed February 2014, travelled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank greeneggs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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237 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Orange, Australia
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 March 2014

My fiancé and I stayed for three nights in this nice little spot. The staff were friendly and helpful. The room had a nice comfy king bed. Got some real good sleep on it. Our room also had a spa. We used it once and it was quite nice. In addition to a TV, the room also had a DVD player. DVDs were freely available from reception at no charge. The cleaning service was very good. Our room was always made up neatly when required.

If there were any negatives, I'd have to say the advertised Sky TV was limited. I've stayed in less expensive accommodation that had more channels available (3 sport and two movie channes). However this is really being nitpicky and the previously-mentioned DVD availability compensates for the lack of variety. The Wi-Fi was also having problems during our stay. It constantly dropped out every couple of minutes and one of our devices couldn't connect at all. But the friendly management staff fixed that one problem by allowing that device to bypass the logon. The dropouts were still happening when we checked out. A bit annoying but at least we had a connection.

Overall we would definitely stay here again. It was a comfortable spot and we thoroughly enjoyed Rotarua.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Todd Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 March 2014

I stay here at least a few days per month and always enjoy my stay. The Host and Hostess are very friendly and helpful. This is luxury accommodation at a very affordable rate. each room has its own spa bath (new) which you fill yourself. the rooms are modern and very clean. this is a very well presented motel and i definitely recommend this place if you are after a little more than average you will not be dissappointed

Room Tip: very close to city central and new modern equipment.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ivone_sass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TuscanyV, Owner at Tuscany Villas Rotorua - Heritage Collection, responded to this review, 29 April 2014
Thanks so much for your kind words. It is always a pleasure having you stay with us and hope to see you again in the not too distant future.
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Chicago, IL
Level 5 Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 March 2014

The sleeping room was large, as was the bathroom, with lots of towels and bathroom amenities and good wifi. We didn’t use the Jacuzzi tub, but it was a nice touch. Microwave, sink, dishes, and tea kettle are always appreciated during a long holiday. But honestly, the very best thing about this hotel is the owners. From our (somewhat late) arrival to our late–then-early departure, they were cheerful, warm, helpful and full of great information – with their help, we planned the rest of our stay in New Zealand, including a fantastic side trip to The Mount (Mount Maunganui – highly recommended!). We would stay here again.

As with other motels on Fenton Street, a car is highly recommended – it’s a bit of a walk to the downtown area where many of the restaurants are clustered. With a car, location is great – you can easily pop over to the Redwood Forest as well as back to town and out to other attractions – like OGO – yay!

One other note - as a motel, the primary window is a sliding door entrance - when this is closed for privacy, there's not a lot of outdoor light coming in. Not a surprise given the structure, but if you haven't done your research, you might not realize this.

Room Tip: Second floor offers a little more privacy.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AliBChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TuscanyV, Owner at Tuscany Villas Rotorua - Heritage Collection, responded to this review, 29 April 2014
Thank you for your review. We are pleased you enjoyed your stay with us and glad we could help with the trip planning. We hope you enjoyed the rest of your New Zealand trip .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
auckland
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2014

We paid $205 per night to stay in this motel, which seems a bit outrageous however it's high season in New Zealand.

Positives: very friendly staff, clean rooms and bathroom, kitchenette with everything that you need.
Negatives: The bedroom, we had room #25 has no window. We rented the room as 1 king/queen and 1 single bed. The queen bed was in a room with no windows or air coming other than from the ceiling fan -no AC either. The living area was where the single bed was, with only 1 window opening. In the summer it was impossible to sleep as no air. I do wish it was made clear in the room description that this room selection would have no window in the bedroom.
I don't think this is an issue for all of the rooms so worth asking when you book.

We would book again just will be careful about choosing the rooms next time.

Room Tip: Do not choose room 25 if have a couple and single person staying in the same room.
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  • Stayed February 2014, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Gina826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweden
Level 6 Contributor
163 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 2 March 2014

This motel is clean and well looked after but it has small rooms without balconies. It is not walking distance to city center and having dinner in room is not a nice option. Luckily, there is one good restaurant nearby.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobetrottersSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TuscanyV, Owner at Tuscany Villas Rotorua - Heritage Collection, responded to this review, 29 April 2014
Thank you for taking the time to write your review. We are lucky to have an excellent restaurant so close to us. Many of our guests though do enjoy the brisk walk into town as well .It takes 20 to 30 minutes right to the lake front with restaurants and shops along the way. Only a couple of minutes in a car , of course. Thank you fro staying with us and we hope you enjoyed the rest of your time in New Zealand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 6 Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 February 2014

We booked this accommodation last minute (on hotels.com the night before our stay). We chose this boutique hotel based on the positive reviews we read on Tripadvisor – and it did not fail!

The hotel is located between Te Puia (which is worth visiting!) and the city centre. It was quiet even though it was next to the main road and overall, we were happy with the location.

We arrived and checked in with no problems, the hotel was managed by a lovely couple who were both warm, accommodating and welcoming.

We parked our car right in front of our room (for free!) and the property itself was a small complex (looked like a motel at first impression).

But this place surpassed motel standards. The room was complete with all the toiletries and other amenities and I liked that there was a kitchenette and a small dining area. It was quaint! The room was reasonably priced and it was definitely good value for money.

My favourite was the jetted spa that is fitted in the bathroom, this most definitely makes it worth staying there! I also liked that we could borrow the films in the reception area.

The only “issue” we had was that we used their laundry facilities (washing machine + dryer and they give you washing powder), which was NZ$8 and we thought this was a bit expensive, but we respected this as the hotel was quite environmentally friendly and it wouldn’t surprise me if electricity is expensive in NZ.

All in all, we definitely enjoyed our stay and would recommend to others and I would definitely go back.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GhianV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TuscanyV, Owner at Tuscany Villas Rotorua - Heritage Collection, responded to this review, 29 April 2014
Thanks so much for your great review. We are so pleased you enjoyed your stay and the big spa.
We hope you enjoyed the rest of your holiday in New Zealand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tuscany Villas Rotorua - Heritage Collection

Property: Tuscany Villas Rotorua - Heritage Collection
Address: 280 Fenton Street | Bay of Plenty, Rotorua 3010, New Zealand
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #37 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tuscany Villas Rotorua - Heritage Collection 4*
Number of rooms: 28
Official Description (provided by the hotel):
Rotorua's Tuscany Villas offers guests luxurious Rotorua motel accommodation in the heart of the city. Our modern designs and furnishings are comfortable and will delight our guests.Our luxury accommodation options are top-notch. We provide personal, friendly service and exceptional housekeeping standards for your comfortable stay. ... more   less 
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