We decided to go here as we felt like a Steak Meal after travelling from Australia that morning and driving down from Auckland.. We were shown to a table by the window and given some menus we decided to order a beer and a L&P and when we placed this order we also ordered our meals. We both ordered a 250gm Rib Eye Streak which came with Small Baked Potatoes and Salad. Our drinks arrived and we sat and talk and we started to wonder if we were every going to get our meal after about and hour the meals finally arrived. When the meals arrived as I had ordered Garlic Butter with my steak I could not see it on the plate but did find it mixed by the coleslaw when I put it on my steak it didn't melt into the steak as the steak was cold and not cooked the way I had requested the potatoes were also cold and the coleslaw was just plonted on the plate. The other steak was a little warmer as were the potatoes. We didn't have any one come and ask if our meal was all right until we had nearly finished our food as we were hungry we ate the very poor meal. When we complained we were asked if we were complaining about the waitress or what so explained that the meal was not up to standard and that it was cold. The young girl said that she would talk to her manager about it then after about 10 minutes she arrived back to say that she had spoken to her manager and said that we could have either a free cup of tea or coffee or a dessert. We declined as we are not dessert people and we didn't want to stay in the place any longer. When we went to pay the bill they knew that we were not happy with the meals so they only charged for 1 meal. I would not go back to this restaurant if I was to visit Rotorua again.
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