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“A very odd experience” 2 of 5 bubbles
Review of Atsala Apartment Stay

Atsala Apartment Stay
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Atsala Apartment Stay
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A very odd experience”
2 of 5 bubbles Reviewed 13 February 2012

This is a prime example of how booking online can give you completely the wrong impression of a place. The Atsala describes itself as having 'luxury' fittings, bedding etc... the word luxury does not describe this place. It is basic at best. The bathroom was pretty grotty (and it should be mentioned that the toilet is in the same room as the shower/vanity, not ideal for a family for obvious reasons), the place has a 'musty' smell about it, the TV was basic at best - luxurious it is not! Seeing we stayed in a family room, I would also have expected an additional TV in the parents room. Staff would be best described as 'eccentric' and very hasty - one of them turned up at our door just after 9am in the morning, which of course is well before checkout, to take extra bedding off us that we were still using! Evidently it was for another apartment. BIZARRE! I was surprised to see good reviews for this place, as in my opinion, it was just plain strange. The only redeeming feature was a large grassy area that the kids could run around in. I definitely would not stay here again.

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank JoannaW007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATSALA, Owner at Atsala Apartment Stay, responded to this review, 2 May 2012
Rimu Room Apartment

On reading this feedback not only do I find it,s content overly critical but also highly misleading

This beautifully presented Apartment has in fact been peoples favourite for years-families and others and considering that the beds were made exclusively to order along with the amazing Top quality imported French taylor made bedding dressage and Royal Doulton 300 thread count 100% Egyptian sheets I really don,t no what more you can ask for !!

The bathroom was completely relined early Dec 11 prior to this booking and has the latest new toilet technology system and shower system !! Beautiful !!

The T.V [although not brand new] is a 46" Projection Philips matchline with Dolby sound surround system that everyone -especially children just love !!

I have considered your comments re the installation of a 02nd TV in the master bedroom however once again this would be a clash of harmony being so close to the lounge and therefore a disadvantage.

Although this Apartment will and has slept up to 6 and even 7 pax for families on a limited budget -as these customers-the old saying goes you can,t have your cake and eat it too.

It is very clear to me that the Parents of this young family should have booked the Studio Room in addition giving them a second bathroom/TV in the bedroom

The personal remarks about myself and another staff member I find totally offensive and uncalled for given the fact we went out of our way to assist this very difficult customer.

Yes the family were up and about at 9.00AM and as the children had finished sleeping in the lounge-the Ranch Slider wide open and the beautiful Duvet Covers etc were just bundled up in a heap I simply suggested that as I was needing them for another booking would they mind if I could take them away allowing them more room to relax as a family!

Yes this was certainly an Odd experience for us too as most customers here are really grateful and very happy in these wonderful Apartments but you can,t please everyone so it seems!!

Kind regards

Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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51 reviews from our community

Traveller rating
    22
    14
    2
    2
    11
See reviews for
26
9
1
4
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Auckz
Level Contributor
228 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
1 of 5 bubbles Reviewed 7 January 2012

The Atsala was overpriced and frankly did not cut the mustard. The downstairs "studio" was musty smelling and upstairs was nice , but Sky TV was virtually non existant. Ian seemed to be never there, and the rooms were NOT serviced daily at all... 0ne shampoo and soap amongst 8 of us! Look under the bed .... dirty, unclean and poorly serviced also.
Definitely NOT worth the money at all.

  • Stayed January 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank TambonzRobertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 October 2011

We have two kids and were not keen to stay in a small hotel. Atsala was the perfect place for us as we had the family room which was self contained. The owner Ian greeted us upon arrival and showed us into our room. There was fresh bread and milk, cereal and preserves and a bowl of seasonal fruit awaiting us. Our rooms were large and comfortable with plenty of storage for us to unpack for our few days there. The television was huge and having cable was a lifesaver. Ian advised us on the best of Rotorua, therefore we went to the best hot water springs, went to the best thermal villiage and ate at the best restaruants. We cannot fault our stay there and would advise anyone with young kids to stay here and ask for the family room.

Room Tip: The family room has two rooms, the main room has a king size bed with plenty of pillows to choose fr...
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jennifer i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 October 2011

I recently booked the complete apartment block out for a work group. I had 15 of us stay here in the 4 apartments that are offered. What an enjoyable experience we had. Ian the owner was more than helpful and went out of his way to make us feel welcome and comfortable. Even setting up the BBQ area with chairs for us to enjoy a BBQ. The rooms were very well presented and decorated. The rooms were very tidy and clean. Everyone in my office had a fantastic time here and would most defiantly staff here again on our next trip to Rotorua.

  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga, New Zealand
1 review
5 of 5 bubbles Reviewed 9 October 2011

I recently had the pleasure of staying at this establishment, I found the rooms all to be very well presented, clean and tidy with modernised decor.
The owner is friendly and goes out of his way to make you feel welcomed and comfortable and is also very happy to recommend tourist attractions and places to dine.
The whole experience in my opinion from arrival to exit was exceptional; it has a feeling of home away from home and is something you just don’t get at the larger hotels/motels.
I'll be recommending At Sala Apartment Stay to all my friends, colleagues and family if they ever need fine accommodation in Rotorua.

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 19 September 2011

This is a overpriced, horrible, run down B & B. Rough and unkempt/tidy.
The manager stays in a dark little cave flat downstairs, don't be surprised to wake up and find him in your apartment "fixing something" at random times.
Noisy plumbing.
The sky TV was a constant problem.
The furniture was uncomfortable, tatty and quite probably purchased 2nd hand from an op shop or garage sale.
Beware the backyard in case you or your children step on a "present " left by the owners dog.
We stayed with family in both Atsala apartments and they were equally as bad as each other. Both families agreed to leave early and try to find somewhere else to stay.

For the same price you could stay somewhere so much nicer. I recommend you do.

Oh tip of the day when in Rotorua. Slip into town early in the day, find a nice restaurant and book it for dinner. Don't leave it too late.

Room Tip: Rooms in another hotel would be nicer.
See more room tips
  • Stayed December 2010, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Our-NZ-holiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 6 August 2011

Don't stay here, honestly. We came in after another guess, owner did not clean rooms, we had to. He was rude beyond belief. I have travelled all over the world and this is one of the worst places ever.

  • Stayed August 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Yroa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atsala Apartment Stay

Property: Atsala Apartment Stay
Address: 27A Sala Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Hotel Style:
Ranked #37 of 57 Speciality Lodging in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Atsala Apartment Stay 3.5*
Number of rooms: 3
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