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“Motel to be renovated and service to be improved”

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Gwendoline Court Motel
Ranked #93 of 93 Hotels in Rotorua
Copenhagen, Denmark
Level Contributor
307 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Motel to be renovated and service to be improved”
2 of 5 bubbles Reviewed 31 July 2012

We booked a one bedroom suite to share for 2 couples for one night. We were quite disappointed with this place as it is very very old, quite uncomfortable for the couple sleeping on the sofa bed and the service was fairly poor.
- room: one bedroom upstairs (quite noisy when climbing the stairs) and very basic. The living room/kitchen is a bit old and the sofa bed not comfortable. Overall it feels rather small for 2 couples and not the cleanest we have seen (might just be old and tired look of the furniture).
- staff: polite and helpful if you are lucky enough to get a hold of her. Otherwise you can knock/ring the door for hours...
- location:
- breakfast: NA
- facilities: NA
- price: not the best bargain especially for such low quality

Wouldn't recommend it unless you get a extremely low price and only stay one night.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeCacoin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for your comments

Since your stay we have changed the configuration of the rooms, they now have a queen and single bed upstairs and two single beds downstairs

We look forward to seeing you again

Kind Regards

Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
    4
    18
    17
    21
    63
See reviews for
61
34
1
5
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Any
English first
Chelmsford, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 22 June 2012

Plenty of space, slept up tp 4 people but only 1 chair in sitting area. Unable to borrow a saucepan to cook our dinner! An easy walk to Whakarewarewa but a long walk into town. Furnishing tired and worn but spa was a fun extra.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for your feedback

the motel is well located with just a short walk to Te Puia and the Rotorua golf course

the rooms are spacious and have great kitchen facilities with microwave and hot plates.

I appreciate you felt the furniture needed to be upgraded and we are currently working on this, we will be replacing the furniture shortly

Thank you

Kind Regards

Greg Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotorua
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 June 2012

On arrival no warm welcome just a busy hi and sign paperwork. The apartment that we stayed in smelt musty and looked like it needed alot of renovations to it. The roof in the spa area so needs to be water blasted to get all the green off the white roof. GROSS!!! not a pleasant sight to look at when relaxing in the spa!!! The tv channels didnt work...no wireless internet like they said there was! Overall we were very disappointed in that hotel and will not be staying there ever again. PS... the hotel is NOT Central to town it is at the FAR end of FENTON not near CDB. Dont believe the photos cause its right here in my REVIEW. Plus we had people staying next to us that had a friken dog that wouldnt stop barking!!! oh and their stairs are very noisy to walk on...could hear the people next door to us walking on there steps at night, as im sure our neighbours wouldve been able to hear us walking up and down ours. Overall they shouldnt be rated they need to bulldoze it down and start again. As you can tell....NOT IMPRESSED!!!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Mooshie25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 20 June 2012
We do understand that this comment must be from a local resident, as the person has their location as Rotorua.

Therefore I do not understand why the comment has been made about the location. The motel is located on Fenton Street, and it is at the south end of the Street, which is where the main tourist attraction is located ie Te Puia, and is adjacent to the Rotorua Golf Course. The motel is 1.5km from the CBD.

The motel is in perfect condition, so must say I find the comment a little unusual.
Each apartment does have a private self filling spa pool, this is outside the room in an enclosed courtyard. There is perspeck covering the courtyard, this is etched from the Sulphur, waterblasting does not remove these sort of stains, which is common in Rotorua.
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Pauanui, New Zealand
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 29 April 2012

We stayed here for one night and had prebooked and prepaid. On arrival we checked into our room and looked around. We seriously considered moving to another motel as it was so disappointing. However it was clean and it was only for 1 night so decided to stay.
The complex is old, tired looking, gloomy and in desperate need of renovation. There were obvious signs of damp and mould. The private outdoor spa bath area was dilapidated and uninviting. The furniture and furnishings were very old and grubby looking, the carpet was stained. Some of the mugs in the kitchen were cracked and chipped.

The lady in reception was helpful and directed us to a good restaurant for dinner.
The continental breakfast we ordered was plentiful and good.

We would not go there again and would not recommend to anyone.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GulfHarbourBadgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for your feedback

We do appreciate that the rooms are very clean, and we accept that it is time to upgrade the furniture, and we planning to do this shortly

The property is in a great location, within walking distance to Te Puia and the Golf Course

We look forward to seeing you in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rottenburg
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 11 March 2012

Spacious place, but very worn out and it smells a little bit musty. Even if cleaned it doesn't feel so. A chair we tried out urgently needs new springs. The outside spa didn't invite us for a bath. The area is in short distance for the Waimangu Volcanic Valley. It would be worth renovating the Motel. The room service could be better.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
We appreciate your comments and valuable feedback

Kind Regards Greg Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raglan
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

We really enjoyed staying at Gwendoline Motor Inn. Yes it has seen better days and is getting on in years but I loved the two storied rooms, two tvs and self filling spa out back. The unit was roomy, comfortable and everything we needed in a room. The spa area was private and relaxing. A taxi right into town was $12. On the second day house keeping made the bed and tidied up even though I'd left the room a mess and they even did my dishes that I'd bought from home. I found the hotel to be good value for money and more comfortable than some of the more expensive hotels I've stayed at in Rotorua.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank debbied4763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for your feedback, we do appreciate your comments

The rooms are spacious and comfortable, and guests do appreciate the private self filing spa pools

We look forward to the opportunity to accommodate you again

Kind Regards
Greg Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
2 reviews
4 of 5 bubbles Reviewed 24 February 2012

My son and I had a really lovely stay at the Gwendoline Hotel last weekend. The rooms were clean and spacious, the service was unobtrusive, it was quiet and comfortable and we slept very well both nights we were here. Compared with other places we looked at this was very good value and it served our needs perfectly. I would recommend it to anyone else staying in Rotorua.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian255115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for your 2012 feedback

kind Reagrds

Greg Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gwendoline Court Motel

Property: Gwendoline Court Motel
Address: Cnr. Fenton & Gwendoline Streets, Rotorua 3200, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Fitness Centre with Gym / Workout Room
Hotel Style:
Ranked #93 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gwendoline Court Motel 3*
Number of rooms: 16
Official Description (provided by the hotel):
The Gwendoline Court Motor Lodge is within walking distance to Puia and the Rotorua International Golf Course, the Motor Inn offers 18 spacious one bedroom apartments, each with spa pool, full kitchen facilities, central heating, wireless internet, digital TV, en-suite with shower, tea/ coffee making facilities. ... more   less 
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