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“Lot of work needed”

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Gwendoline Court Motel
Ranked #92 of 92 Hotels in Rotorua
Hamilton, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lot of work needed”
Reviewed 14 July 2013

Unit was very shabby, threadbare carpets, chair covers worn out, one towel has a large hole in it. We were there in the middle of winter and it was freezing, heating was barely adequate,the electric blanket did not work and a request to management for another recived no response. Kitchen was good and it was great to have our own spa even though we had to clean the leaves out of it. We went on a dicount voucher and I think that was probably about its real value.I won't be back and would not reccomend it to friends

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kahuwera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for your feedback

We do have central heating in all the rooms, to ensure they are room and cosy during winter

We do have an issue with the leaving dropping in Autumn, and falling into the courtyards, we are working hard to ensure we keep the courtyards clean, and we are now checking this areas daily to ensure we keep on top of this

Thank you for your comments

Regards

Greg Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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125 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Any
English first
Portsmouth, England
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 April 2013

We stayed here on a 4 night deal and it was more than adequate. The spa pool is a nice touch and the equipment provided is sufficient for short stays. Although it is a little way out of Rotorua town it is in walking distance of the Maori village and the location is quiet. Bit of an assortment of glasses and crockery etc but it's serviceable and the appartment was cleaned daily. The bed in the lounge was incredibly soft but surpisingly comfortable. We would recommend as there is plenty to see and do so you are not spending all your time in the motel.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derbyfan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for the great positive feedback

Kind Reagrds

Greg Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 March 2013

The beds/mattresses were terrible and both me and my boyfriend slept horribly on the main upstairs bed. The carpets were threadbare and I was afraid to even drink out of the coffee cups. There was this layer of ICK that just covered the whole place. My family did not opt to stay another night and gave them 24 hours notice that we would not be staying another night and are still disputing about giving us a refund. If my family member lets me know she got one I'll update the review.

Room Tip: Choose a different place to stay in Rotorua. There's plenty of them.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank slateordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
we appreciate your feedback, Regards Greg Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Sydney, Australia
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 February 2013 via mobile

We stayed here on two separate occasions late January 2013, one night at a time. Although a distance from the town centre - this should not deter at all. The units are clean, beds comfortable and a great economical cost. I would stay again & recommend to others.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Fantastic feedback, we are pleased to hear that you enjoyed your feedback

We look forward to seeing you again

Kind Regards

Greg Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
Level Contributor
111 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 16 January 2013

Tired units and the bathroom and toilet off the Kitchen made for the units to be rather smelly as the pool was full all time and made the whole unit felt damp and musty. The tiled floor of the bathroom looked and felt rather grubby and we chose to not use it. The upstairs bedroom was large but the bed very uncomfortable. No plug next to the mirror but then there was no hair dryer either. It was cheep but not really cheerful

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
We thank you for your comments

We assure you we have addressed that you have raised

Kind Regards
Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
314 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 31 July 2012

We booked a one bedroom suite to share for 2 couples for one night. We were quite disappointed with this place as it is very very old, quite uncomfortable for the couple sleeping on the sofa bed and the service was fairly poor.
- room: one bedroom upstairs (quite noisy when climbing the stairs) and very basic. The living room/kitchen is a bit old and the sofa bed not comfortable. Overall it feels rather small for 2 couples and not the cleanest we have seen (might just be old and tired look of the furniture).
- staff: polite and helpful if you are lucky enough to get a hold of her. Otherwise you can knock/ring the door for hours...
- location:
- breakfast: NA
- facilities: NA
- price: not the best bargain especially for such low quality

Wouldn't recommend it unless you get a extremely low price and only stay one night.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeCacoin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for your comments

Since your stay we have changed the configuration of the rooms, they now have a queen and single bed upstairs and two single beds downstairs

We look forward to seeing you again

Kind Regards

Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gwendoline Court Motel

Property: Gwendoline Court Motel
Address: Cnr. Fenton & Gwendoline Streets, Rotorua 3200, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Fitness Centre with Gym / Workout Room
Hotel Style:
Ranked #92 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gwendoline Court Motel 3*
Number of rooms: 16
Official Description (provided by the hotel):
The Gwendoline Court Motor Lodge is within walking distance to Puia and the Rotorua International Golf Course, the Motor Inn offers 18 spacious one bedroom apartments, each with spa pool, full kitchen facilities, central heating, wireless internet, digital TV, en-suite with shower, tea/ coffee making facilities. ... more   less 
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