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Gwendoline Court Motel
Ranked #93 of 93 Hotels in Rotorua
Hartford, Connecticut
Level Contributor
78 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“What a great deal!”
5 of 5 bubbles Reviewed 17 June 2010

Despite what the previous two reviews on TripAdvisor say, I dug a bit deeper and found plenty more reviews on other web sites, the vast majority of which were positive. Yes, the hotel is quite old, but it is rather well kept and clean. You cannot beat the value - two bedrooms on two floors, full kitchen and a hot tub for way much less than the competition. With a great supermarket (Countdown) just down on Fenton street, the kitchen is extremely useful. Speaking of which - Fenton St appears to be the main touristic drag and most hotels are situated along it. This hotel is pretty much at the end of the hotel stretch of this street with Rotorua i-site located on the other end. Te Puia is located within a walking distance from the hotel.

The housekeeping did a terrific job; they even washed the dishes that we forgot to wash ourselves.

Don't bother looking for a Comfort Inn logo when looking for the hotel - as of late May 2010 they still had the The Gwendoline Court sign.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stanberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 1 December 2010
Thank you for your review, we are pleased you had a great stay.

We are proud of the cleanliness of our rooms.


Kind Regards

Greg Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
    4
    18
    17
    21
    63
See reviews for
61
34
1
5
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Any
English first
Tauranga
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 12 January 2010

The Gwendoline Court rooms have an awesome setup for families - with two single beds upstairs & a double bed, lounge, kitchen, bathroom & decking outside with a spa all downstairs.
But the room we stayed in was absolutely filthy! There were bugs - both dead & alive everywhere. I don't think the room had been cleaned for a while.
The furniture was extremely dated & it showed, beds - well, we didn't sleep much as my husband & I kept imagining bed bugs & we did have itchy bites the next day!
Our rooms carpet had a dodgy, blood-looking stain by the front door - so, at least we had fun imagining what caused that!
The spa spat filthy, grime when the jets were turned.
The lady on the front desk was not helpful, didn't care about the lack of cleaning in the room & didn't seem to have very good local knowledge.
We checked out by 8am the following morning to stay elsewhere!

Stayed April 2009, travelled with family
Helpful?
1 Thank Ange128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 31 March 2010
We are disappointed to hear your negative comments. To be honest it is difficult for us to respond to your comments considering you stayed in May 2009, and the comments were placed on the 12 Jan 2010, which is 9 months after you stayed.

Thank you for stating that the rooms are awesome for Families, do we appreciate that.

In relation to the cleanliness of the rooms, we do not agree with you and feel the rooms are extremely clean, I am extremely proud of my Head Housekeeper Judith, who has been with the property since day one, she is extremely through, and the stainless steel is always like a mirror.

We so not and have never had bed bugs, we have our rooms sprayed as a prevention by Bugs Pest Control, as we are very particular about our rooms.

I am very sorry you did not find our Manager helpful, Maria is very loyal and supportive of our business and she does always put 100% into everthing she does, I do have full confidence in Maria and I know she would normally go out of her way to ensure you had a fantastic stay,

I am extremely sorry to hear this was not your experience, and I do hope you will give a another chance to show you our normal high standards of customer service.

Thank you once again for your comments they are appreciated, and we will take this to heart and work to improve our standards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Sydney, Australia
Level Contributor
127 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 1 June 2009

This Motel was a Golden Chain Motel when we stayed. It is well located just outside the Rotorua town centre, close to many of the local attractions. Although the motel is obviously dated in its decor, everything in it is clean and functional. The rooms are large, on two levels with an upstairs bedroom, which has its own small TV. The bed was comfortable and the room seemed quiet. Downstairs there is a lounge with TV, lounge and chair, a room heater which is geothermally powered, separate kitchen (clean and well equipped) and a bathroom with a good shower. There is also a bonus in the small covered area at the back of the room, off the kitchen, which has a really nice, private, spa ( extra towels and spa bubbles are provided). Staff were friendly and helpful.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussiguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at Gwendoline Court Motel, responded to this review, 25 June 2014
Thank you for your positive feedback

We appreciate your comments

Kind Regards

Greg Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gwendoline Court Motel

Property: Gwendoline Court Motel
Address: Cnr. Fenton & Gwendoline Streets, Rotorua 3200, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Fitness Centre with Gym / Workout Room
Hotel Style:
Ranked #93 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gwendoline Court Motel 3*
Number of rooms: 16
Official Description (provided by the hotel):
The Gwendoline Court Motor Lodge is within walking distance to Puia and the Rotorua International Golf Course, the Motor Inn offers 18 spacious one bedroom apartments, each with spa pool, full kitchen facilities, central heating, wireless internet, digital TV, en-suite with shower, tea/ coffee making facilities. ... more   less 
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