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VR Rotorua Lake Resort
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Reviews (418)
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All reviewschess sethotel is beautifulhuge bedminute driverotorua lakebeautiful roomnew zealandstayed one nightshutterstimesharebathtennissaunanzunit
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Reviewed 19 August 2013

I want to start off by saying this is a beautiful lake resort, quaint and lovely view. Most importantly away from the sulphur smell. Great food and service at the restaurant! We spent 5 nights at this hotel only because the Duty Mgr., Alan took good care of us. He's a professional and he seemed liked the only one that really cared. Although the rooms are nice and clean, the walls are very thin and you can hear every creak and noise especially if you have a room above you. Duty Mgr.Alan was able to move us to a Suite situated at the end of the hotel only the last 2 nights because it was already booked. The Suite room was comfortable with great view but had 3 sleepless nights in their other downstairs room. Addressed our concerns w/ upper management(Acting General Mgr. & Hotel Mgr) and they didn't seem to really care or believe in providing excellent customer service. Quite frankly, they were the most disappointing part of our stay. In addition, the rooms are outdated especially the TVs and w-fi service is poor and never worked in our rooms. I would have given this resort at least a 4 star but not only does the rooms need updating, hotel management needs to be updated too! The only one that truly cared was the duty mgr. Alan and he is the only asset to this hotel as he is dedicated to providing excellent service! Kudos to you Mr. Alan and thank you for all your help!

Room Tip: The only room worth staying is their Suite room at the end of the hotel or an upstairs room with no room next to you. The view of the lake is stunning!
  • Stayed: August 2013, travelled with family
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1  Thank Hi502013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A G, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 25 August 2013

We would like to thank you for your valued input. In regard to your comments in respect of our managements lack of duty of duty care, you may recall our Acting General Manager did take the time to come see you on his day off to discuss your concerns.That as a consequence he advised our Duty Manager, Alan to allocate and upgrade your party to an one bedroom executive suite whilst honouring your discounted standard room rate. That the Acting General Manager did take the time to personaly assitt with your bags from your room to your car on your depature.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2013

This hotel has great staff, they made the conference we were attending a great success. Free wifi was very handy. Breakfast was generous and dinner options were excellent. Very relaxing location.

This hotel has great staff, they made the conference we were attending a great success. Free wifi was very handy. Breakfast was generous and dinner options were excellent. Very relaxing location.

  • Stayed: May 2013, travelled on business
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Thank tanyajane75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

This is an idyllic set up, views, food, welcome, friendly staff. Everything you could hope for in a getaway - except for the paper thin walls dividing the rooms. Everything else could not be faulted, quiet, not too far to get to all the attractions and things to do in Rotorua.

  • Stayed: July 2013, travelled as a couple
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Thank mike e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

we stayed at this lovely hotel the weekend of the 13/14th of july.we had a lovely relaxing weekend.the resort is set in a beautifull setting.it was lovely to look out of our window and see the beautifull lake and swans.the hot tub was very relaxing.the rooms are very clean but dated and could do with updating.the good service,friendliness and lovely atmosphere more than makes up for it though and we will be back again.dizney the lovely Labrador made it feel like home too.the breakfast was really good value for money too.thanks for having us!!

Room Tip: lovely on second floor and views of the lake stunning!!
  • Stayed: July 2013, travelled as a couple
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Thank goldy538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

We stayed in a suite here, warm welcome, clean but dated room, very cosy with one of the best bathrooms I have seen in a hotel, underfloor heating, heaps of towels, double rose shower which was massive, 2 toilets, one separate. High quality soap and bath products for the huge spa tub.
Dinner was great, lodge style ambience with a huge roaring fireplace, breakfast was the only letdown, overpriced and soggy buffet, but overall loved this place right on the lake and will be back!

Room Tip: Go for a suite, it is divine! Great views of the beautiful lake.
  • Stayed: June 2013, travelled as a couple
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Thank Theblodne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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