We spent 3 nights at the Black Swan while travelling round New Zealand with friends. We were very comfortable there. It had all the amenities we like, good breakfast, swimming pool and an accessible lake, wifi.
On arrival we were greeted by Gretchen who apologised saying that one of our rooms had to be downgraded due to plumbing problems, we were extremely happy with the alternative pool view room, it was certainly not a down grade. (Gretchen was very attentive, she worked very long hours and was always available, a real treasure.). The public rooms are well located overlooking the attractive gardens and lake..
We had 2 good dinners in associated properties in Rotorua, the bistro and the hotel. Transport was efficiently laid on for us.
Overall I would certainly recommend this hotel to anyone who likes small b&b-lodge type places.
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