We initially booked via Wotif for 2 nights, had to stay one night earlier and booked this by phone and email. Well, this booking while confirmed via email etc didnt get passed to reception and when we turned up no bookings available except the Wotif ones the following night. Evidently if you make internet bookings and there is no rooms available the actual hotel have to find you another room at another hotel at their cost but as I did it direct we were 'roomless' that night. We were shown room 706 after much stalling and this was dirty, had 2 huge holes in the wall, one where the tv had been and the other where the fridge had been. Room 706 looked like it was from a horror movie, wall paper peeling off the walls, dank, and the receptionist quietly told us there is a few rooms which they dont let since they pillage them when things go wrong in other rooms. The relief manager was very much like a character from "League of Gentlemen" and not helpful and actually appeared to be enjoying our discomfort However he eventually offered to find us a fridge and a tv and even some pottles of milk. We decided to go elsewhere that night.
When we checked in the following morning I reinstated that room 706 was totally unacceptable and the relief manager remarked "well, the next family who used it last night thought it was great value". I guess Saturday nights can be desperate at times.
The staff servicing the units were great, couldnt do enough to assist, however the relief manager couldnt help with the baggage since he had a hernia and there was no one else to help. There was no SKY channels and the curtains were hardly 'blackout', just cream thin curtains which allowed all the light in.
The view was what we came for, and yes it was superb but the room was on an angle, and it looked like a 6:1 slope from the window to the rear wall. "We laid a glass of water and what an angle! We had to put pillows down the side of the bed parallel with the window and using the only chair in the room propping it up so the child didnt fall off in the night. The toilet door didnt close because of this angle and a good 3 inch gap present when the door was 'closed'.
I have stayed at this hotel often over the years but sadly never again. Why the owners dont rip it down and build a spectacular zillion star hotel there is beyond me.
The potholes around the hotel are also pretty deep and wide. I have read they cant fix these potholes as thermal activity destabilizes them. Surely they could place large metal plates over these potholes? The outdoor pool was not heated and the spout pools are not thermal but doable on a cold freezing day and appeared reasonably clean. We didnt eat there and their gym was 'closed' and their 'business centre' was a joke - nothing inside but abandoned boxes and what looked like a broken table upside down.
In the room there were no plates, just glasses, mugs, 2 teaspoons and 1 tea towel. Apart from the beds (3) there was no table or chairs except the one chair we used for propping up the pillows for the bed. Lots of space for table and chairs. I guess there were no tables or chairs since everything would roll off the surfaces.
- Official Description (provided by the hotel):
- The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more less
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- Also Known As:
- Quality Hotel Rotorua
- Quality Inn Rotorua