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“what a waste of a great location”

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SilverOaks Hotel Geyserland
Ranked #90 of 93 Hotels in Rotorua
New Zealand
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“what a waste of a great location”
Reviewed 13 September 2012

Wonderful views from the room of the geysers and mud pools.
The room appeared to be clean.
BUT
The hotel is a disgrace, starting from the huge pot hole in the drive, the list of neglect is the same as previous reviews, and it is neglected everywhere.
The owner obviously has no pride in his hotel.
I stayed at this hotel in the 1980's and it was very smart....it looks like no one has cared for it since.
I would not stay here again..there's lots of choice in Rotorua.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JocelynNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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388 reviews from our community

Traveller rating
    20
    80
    77
    66
    145
See reviews for
106
160
12
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Napier, New Zealand
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 September 2012

We sadly stayed at this hotel with overseas visitors who like us had enjoyed its hospitality many moons ago. They say you should never look back and in this case they are so right. My memories now have been besmirched by the carpet stains, ripped light shades, pot holed bath (and driveway!!) falling to bits bathroom tap, paint peeling house bar ceiling and wall paper peeling bedroom. Gym doesnt work so theres no taking your frustrations out there as all the equipment is faulty or just not working. We shared around the only hairdryer between our group of 6 people spread over 3 rooms and didnt dare sneeze as the tissue holders apparently havent been filled in over a year. The radios didnt work and the jug for making tea and coffee cant fit under the bathroom taps lol. Thank goodness we could fill from the bath. The staff were pleasant enough, if inept in the bar and the others in our party found breakfast disgusting and staff moody. We escaped that nightmare by eating out. So if you want to have a faulty towers experience or are desperate for the most incredible view of the geysers at Whakarewarewa then by all means stay here but otherwise for the astounding cost of $99 NZ you will find better at the local backpackers or even sleep in your car but dont waste your time here.

Room Tip: If you have to stay here go for the rooms on the top floor of the wing that overlooks POhutu geyser
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dicowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Nelson, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 August 2012

its hard to know where to start
complete lack of interest by staff
burn marks on toilet cistern and basin (smokers?)
the unit we stayed in was very dirty (my wife owns a commercial cleaning business and felt like she should spend a few hours cleaning before we could use the room)
they couldn't find our our booking so signed us in and got us to email it to them
we asked about late departure told would have to find out ---- still waiting !!!
ripped safety instructions on door
no information about hotel facilities in room
when i went down and asked met with disinterest
booking included breakfast so started getting food to be stopped and told hot food not included
did i want to pay extra !!! what a way to treat guests 5 minutes later was told its all ok enjoy your meal
we did enjoy a swim in the spout pool despite the shower being disconnected and the pool surrounds filthy
dangerously torn carpet on access stairway also light over this not working
the view from the room was nice though

Room Tip: don't stay here
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kiwidigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 August 2012

The facilities of the property is a bit outdated but hey the bed is soft and when you look out at from your sliding door you get the perfect view of the geysers..! simply remarkable.

definitely a motel type not a hotel.

The service was excellent but the facilities was the downer..at the end of the day I had a decent shower, a good sleep and a great view! - will be coming back soon and will request a higher floor.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Princess R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg W, General Manager at SilverOaks Hotel Geyserland, responded to this review, 25 June 2014
We appreciate your comments, Regards Greg Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 August 2012

We paid 69nzd/night through a voucher. Although the room was clean, the bed was too small for 2 adults to sleep in, and uncomfortable. We arrived on a Thursday night and they didn`t want to turn on the heating system, until Friday night, so it was quite cold in the room ( we did get a small heater though). Very noisy as well. We could hear everything that our neighbours were talking. Staff seemed ok.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lacr1s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2012

Got a cheap deal from wotif for this place. This should have been a clue to the quality of the hotel.
The room itself is basic, but for the price we can forgive that.
My main issue was the bad service we received. The alarm in the vacant room next door started going off just before 6am, and is one of those annoying clock radio types that does not shut off after a set amount of time.
Whoever was working at the time hung up continually. We could hear voices in the background. Reception locked, nothing do but listen to the soothing tones of beep beep beep beep...
To top it off there was no milk in the room to make coffee whilst trying to get some one to do something about it.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryza100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pukekohe, New Zealand
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 July 2012

Brought a last minute wotif deal I travelling through Rotorua- Included breakfast - Geyser veiws - 2 single beds and late check out... I'm thinking top floor last room maybe the cleaners were tired by the time they get there?
Tired and dated. Felt abit gungy sitting on couch. Mould on bathroom tiles, grubby carpet. Cardboard wedged in window to stop rattling, and was cold despite radiator, due to the warped window that left a 3cm gap with the wind blowing through. Jammed towel in gap. Got bed request wrong, blanket smelt musty, fridge not working, milk was off, desk shelf had been patched with chipboard that was swollen from leaking water...possibly cause of broken fridge? Chair broken. Pool cold, spout pools out of order, 'Gym' a joke. Cleaner not told about late check out. No wi fi. TV had only 3 channels which were all static. Management not very helpful. Award winning hotel?? When 1960?? The only good thing was the veiw of the geyser, breakfast was passable, maybe we just got a bum room but wouldn't stay there again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BobiTango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SilverOaks Hotel Geyserland

Property: SilverOaks Hotel Geyserland
Address: 424 Fenton Street, Rotorua 3010, New Zealand (Formerly Quality Hotel Geyserland)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — SilverOaks Hotel Geyserland 3*
Number of rooms: 70
Official Description (provided by the hotel):
The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TravelUp, Odigeo, Agoda, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your SilverOaks Hotel Geyserland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua

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