This hotel is a mess - we were totally disappointed with the facilities - nothing like those claimed on their web site! Entranceway dominated by HUGE potholes but receptionist seemed pleasant enough.
In the unit: Not the 32" screen advertised; three Freeview TV channels only - if you could get them, (the remote was really dodgy and had to replace batteries - then the receptionist gave us the wrong size!); no Sky TV as advertised; no Guest Directory for information.
The room was not particularly clean; the mattress was coming apart at the seams; the pillows were disgustingly stained - I made the mistake of removing pillowslips in the morning! Do wish I hadn't!!! Very minimal crockery and glasses (two) all mismatched; carpet torn and covered with old mat; thermal-drape curtains backing shredded; etc., etc., etc. And this claims to be a 4.5 star facility!
Breakfast staff totally disinterested in clients, she looked bored stiff and this was early in the morning - made me wonder how she gets through each day?
The best thing about the room was the view of Pohutu Geyser from the unit, especially first thing on a chilly morning, truly impressive!
We had booked and pre-paid through a travel agent so handed over our voucher on arrival. Today (one month after our stay) we have received our credit card statement and see we have been charged $89.00 by the hotel as well! $89.00 was far more than it was worth - $178.00 totally ridiculous!!!
Will see what luck we have getting a refund???
- Official Description (provided by the hotel):
- The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more less
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- Also Known As:
- Quality Hotel Rotorua
- Quality Inn Rotorua