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“Worth it for the view”

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SilverOaks Hotel Geyserland
Ranked #89 of 92 Hotels in Rotorua
Reviewed 21 July 2014

We booked this as a deal and paid the extra few dollars for a geyser-view room. Admittedly the hotel has probably seen better days, but our room was clean, had all the amenities you'd expect and having the view of the geyser both day and night (It remained lit up through the night, which was stunning!) was a memorable treat. As well, the staff were very kind and helpful.
If you're expecting luxury this is not the place for you, but the location is convenient, the price was right and for the value we felt we got more than we paid for to have the opportunity to have the view that we did outside our room.

  • Stayed: July 2014, travelled as a couple
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Thank Emmer24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, General Manager at SilverOaks Hotel Geyserland, responded to this reviewResponded 25 October 2014

Thank you for your feedback

The Hotel does offer an amazing view of the Pohutu Geyser, and we do pride ourselves on the cleanliness of the rooms

We do look forward to seeing you again

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Reviews (398)
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172 - 178 of 398 reviews

Reviewed 6 July 2014

Had a great view over the thermal fields next door with geyser playing most of the time. Room was a bit dated but nice and clean. The new managers are doing a great job of bringing the rooms up to standard. Hope they get more funds to work on the pools.

Room Tip: Ask for room with view.
  • Stayed: July 2014, travelled as a couple
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Thank maxt22014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg W, Owner at SilverOaks Hotel Geyserland, responded to this reviewResponded 10 July 2014

Thank you for taking the time to provide your valuable feedback. We do have a great housekeeping team and they do keep the rooms clean.

We will look at upgrading the spa very shortly

Kind Regards Greg Wilson

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Reviewed 22 June 2014

We bought this on a deal site and unfortunately did not review until after we had paid for 3 nights. Tried to get our money back but was declined. We got to hotel and were given the worst room 837 - the only room with a big tree blocking the view of the geysers! It looked like it belonged in the 80's and was not clean or tidy enough for us to stay in and enjoy our weekend. We had to pay for alternate accommodation down the road. When doing a tour at Te Huia (right next door) they advised us that the hotel is due to be demolished and is sitting on unstable soft land - an accident waiting to happen, the building needs to be condemned!

  • Stayed: June 2014
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4  Thank prodigina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieAuckland, Owner at SilverOaks Hotel Geyserland, responded to this reviewResponded 25 June 2014

Dear reviewer

Whilst we do appreciate your feedback, your comments are completely incorrect.

To claim the soil is soft, is complete nonsense, and your comments in relation to the Hotel is nonsense.

I do appreciate that my response may come across rude, and I do apologise for this, but to make false statements is really not acceptable

Kind Regards

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Reviewed 15 June 2014

We had a very good weekend stay, really enjoyed the views and the excellent staff who went out of their way to help us. Feel sorry for them putting up with flack caused by the owner's lack of upkeep, but be realistic people, you paid very little and get what you pay for. Who wants to spend all their time in their room watching tv anyway?

  • Stayed: June 2014, travelled as a couple
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Thank brealistic2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this reviewResponded 25 June 2014

Thank you for your feedback

We are currently starting an upgrade program, and we do hope that you see some amazing changes to the property, over time

The property is in a great location, and we are pleased to hear you enjoyed your stay

Kind Regards

Greg

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Reviewed 15 June 2014

Wonderful views and budget friendly price. Suited my needs for the night. Only had 4 TV channels and breakfast was only coffee and toast, however this was included in the price. Very friendly man at reception. Great parking for trucks

Room Tip: One with a view over the thermal pools
  • Stayed: June 2014, travelled on business
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Thank Star B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this reviewResponded 25 June 2014

Thank you for the feedback

The Hotel does offer an amazing view of the Pohutu Geyser and mud pools, it is probably the best view in Rotorua.

We look forward to seeing you on your next trip

Kind Regards

Greg

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Reviewed 10 June 2014

I'm going to start with the only positive thing about this place: the staff were friendly but this doesn't save you from a bad review. The smell coming from the geyserland was so overwhelming that it makes me sick even now...I thought they would provide some sort of air filtration for the rooms but they do not, fair enough that isn't they fault but it isn't pleasant. The worst part was the filthiness of the room. The carpet was tattered and stained all over to the point we wore our shoes everywhere in the room. The bathroom had mouldy tiles and all the fixtures were old and well overdue for replacement (tried to be passed off as a bi-product of the geyserland). The linen and especially the doona felt dirty and made me itchy all over. At night I tried to stuff towels under the front and rear door jams just to stop the smell and insects from coming in. The price was a joke for the quality they provide. Even though we couldn't get a refund as stated in the paperwork we still tried to look for alternate accommodation but every other place was booked out in the area at the time.This place is an abomonation. I would never return here, not even if you paid me. I'm sorry for this bad review but this is THE worst place we've ever stayed in. If you see this place drive by with a smile knowing that you checked it out here first.

Room Tip: Don't stay here. Not even if it's the last room available in Rotorua
  • Stayed: January 2014, travelled as a couple
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2  Thank seleneenea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this reviewResponded 25 June 2014

We are disappointed with your review.

The Hotel is located in an amazing position, the Hotel overlooks the Pohutu Geyser and mud pools, Rotorua is a thermal area, and there is a particular smell in Rotorua, that you will experience all over Rotorua, not just outside Hotel. I would suggest that with in an hour you get used to the smell.

Kind Regards

Greg Wilson

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Reviewed 3 June 2014

Well 5 star it ain't but nor is it priced to be. Handy to the geyser and the views on the upper floors are actually pretty good. Place was clean if a little rough around the edges, was pretty cold when I was there and found the room a bit chilly. Shower/etc was fine, cost us $80 a night for 3 people and figure it was worth that.

  • Stayed: June 2014, travelled with friends
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Thank anthony g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this reviewResponded 25 June 2014

Thank you for your feedback on the Hotel

We are currently running some great Winter deals, and these do offer great value

The Geyser View Rooms do offer an amazing view over the Pohutu Geyser and Mud pools

Great that you found your rooms clean, we have a great housekeeping team, and new pressed and fresh linen

We hope to see you again in the future

Kind Regards

Greg

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Additional Information about SilverOaks Hotel Geyserland

Address: 424 Fenton Street, Rotorua 3010, New Zealand (Formerly Quality Hotel Geyserland)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #89 of 92 Hotels in Rotorua
Price Range: £38 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Hotel Geyserland 3*
Number of rooms: 70
Official Description (provided by the hotel):
The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more   less 
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua

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