This hotel is a mixed bag- but we keep coming back (this would have been our third stay) because of the outstanding view, the warm room and the value for money.
First the negatives. We arrived at 9 05 pm on a Friday night. Not an extraordinary time to check in, if you are driving from Auckland. While the new managers;greeted us, they then pointed out, looking at the clock, that we were lucky; apparently they normally closed at 9pm. This was news to us; our confirmation information sheet stated that check in was between 2 pm and 10 30pm. (To confuse matters further, we later found that their information folder in our room stated that they closed at 9 30pm.)
Second, we had specifically asked for a quiet room when making our online reservation. We doubt that any notice was taken of this request. While we have in the past got a room on the top floor, this time we were positioned on the floor below it, between two rooms, and had a family with young and rather noisy children above us.
Third, it would be great if at least one of the thermal pools were fixed. The folder states they are available- they aren't. However because they have been in this state for a long time, our hopes were not high.
Last, while the breakfast is good value, there was almost no muesli left on our first morning, and no staff member around to ask for it to be refilled. Also in the past we have been able to upgrade from the continental to the full breakfast- this is currently not an option, nor are evening meals or drinks at the bar available at the moment.
Plusses: the incredible view of volcanic activity. If Pohutu geyser starts playing at night you can get up and watch it- fantastic! We always leave our balcony door slightly open so that you can hear the mud pool plopping away directly beside the hotel. No point in paying big bucks to to do the Te Puia thermal tour- it's all in front of you.
The room is always clean, with nice cotton sheets on the comfortable bed and excellent wall heating. The bathroom is very clean and the shower water strength strong. We could only find two channels on the TV but we weren't interested in that anyway. Better viewing outside!
Yes the furnishings are a little dated, but not dirty. The location in relation to the street is fairly quiet- the golf course is opposite it. The occasional noisy logging truck goes by, but you can lessen any street sound by closing the door between the bedroom/lounge and the kitchen/ bathroom area.
Lastly I like the sense of history, with this hotel. It used to be part of the NZ Government's Tourist Hotel Corporation chain.
- Official Description (provided by the hotel):
- The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more less
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- Also Known As:
- Quality Hotel Rotorua
- Quality Inn Rotorua