This hotel was recommended to us, but never again.
The whole place is so tired, it needs a thorough overhaul. We were were told by a very bored member of reception staff to move the car so we could access our room more easily.
The room was quite big and had a fantastic view of Te Puia, but that's all. The minibar was half empty, the lamps all had different bulbs in, the carpet was threadbare and the bathroom was only vaguely clean with dirty grouting between the tiles. The spa in the bath didn't work. We were offered the key to a spout pool. That smelt like a swimming pool and really did not look inviting.
We thought we might eat in the restaurant. The waitress was attentive and helpful and chatty, but the food was the worst we had in New Zealand. My partner's steak was all gristle with no meat, he decided against another main course and had another starter. The bar closed early and we were left to drink what we could find in the minibar.
We slept, but it was not the best sleep I've ever had. We left as soon as we possibly could and fortunately did not pay for the disgusting meal the night before. We did not stay to complain to the reception staff. We did that the night before and they really didn't care.
I'm not sure I'd even recommend this to my worst enemy. The only thing going for it is it's location overlooking the geysers and mudpools of Te Puia.
- Official Description (provided by the hotel):
- The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more less
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- Also Known As:
- Quality Hotel Rotorua
- Quality Inn Rotorua