We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Clean but nothing flashy” 3 of 5 bubbles
Review of Sudima Hotel Lake Rotorua

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sudima Hotel Lake Rotorua
Ranked #33 of 93 Hotels in Rotorua
Bel Air, Maryland
Level Contributor
98 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Clean but nothing flashy”
3 of 5 bubbles Reviewed 14 August 2011

We stayed at this hotel as part of a group tour of the south Pacific. The hotel was very well located, has a nice pool/spa area and provided a very complete and well stocked breakfast buffet.

Our room was very plain - and very much like a dormitory room. Cinder block walls, no pictures, very old carpet but clean, very soft, old matress. My understanding that other people in our group had much nicer rooms.

  • Stayed June 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rca19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 27 September 2011
Dear Guest, Thank you for your review, the Hotel has already completed more refurbishment since your visit which has gone some way to address some of the issues you have mentioned.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,431 reviews from our community

Traveller rating
    267
    551
    390
    159
    64
See reviews for
390
530
75
140
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Auckland, New Zealand
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 10 August 2011

We also booked our accommodation through a one day deal website and it was very good value for money. Our room looked as though it was recently refurbished and everything was very clean. It looked on to the main building so unfortunately no view. The pool was nice, warm and clean but quite small - the kids can't really splash around when other people are there like they can in a bigger outdoor one, so that is something to be aware of. The breakfast has a good selection although the quality of the food was quite basic. There was not a lot of fresh fruit and the cooked things did not look very appealing (kids enjoyed it though!). A message left for us at reception was not passed on which was disappointing. The staff seemed a little overwhelmed at times.

  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LisaNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 27 September 2011
Dear Guest, Thank you for your review and the feedback that it contained.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 8 August 2011

This hotel is ideally located right on Lake Rotorua, which explains the scent of sulphur. However, the smell permeates the entire city, and we got used to it after a short time. There is a great Maori performance right on the premises and an outstanding breakfast buffet. The hotel staff was extremely friendly and helpful with information about local sights and activities.

Room Tip: There are 3 separate buildings. Request a room in the main one (concierge, gift shop).Great views of...
See more room tips
  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank judyAlabama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 27 September 2011
Dear Guest, Thank you for your review, we are pleased that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
auckland
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 6 August 2011

Recently stayed at this complex for a family get away and found it satisfactory, The rooms were great though customers may like to be aware that the hotel is only 2 stories high and spreads out over quite a large area therefore its a little more private however can be a bit of a walk to the main dining areas. Good thing there are parking sites right outside you window so you can always drive across if you cant be bothered walking. The hotel is in a good location right on the lake which is nice.The private spa's are great but nothing flash. The indoor pool is lovely and warm however is qutie small which i only expected to be larger due to online pics. The cultural show in the evening was awesome so too was the dinner provided. At $40 per person it was good value and the children we travelled with surely enjoyed it also. Overall, a good stay for our group.

Room Tip: Go superior, its only slightly more but is just so much nicer.
See more room tips
  • Stayed March 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paulune N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 8 August 2011
Dear Guest, Thank you for your review, I am pleased that you and your family enjoyed the stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 August 2011

We got a special one day deal online which included breakfast for my family of two adults and two teenagers. We booked two rooms as our teenagers were too old to be classed as children. The girl who checked us in was not helpful and didn't seem very friendly but when we were not happy with our assigned rooms, the porter and reception manager were very professional and much more helpful. We got fantastic rooms that had just been refurbished. Fully cooked breakfast buffet had great selection. Private spas needed to be prebooked and could do with better lighting. Great stay overall.

Room Tip: If not happy with your room, ask if there are any other options available. This applies to all hote...
See more room tips
  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AucklandFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 8 August 2011
Dear Guest, I am pleased that you and your family enjoyed your visit. Thank you for taking the time to write a review and for your comments, they are appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 5 August 2011

The hotel is OK if you get it at a good price. However the rooms are shabby and run down. Cleaning was basic and some areas were dirty and had not been touched for a very long time. They charged $18 for a breakfast which was really awful with lukewarm badly prepared, tasteless food. Extremely long queues at checkout time. No one at the desk for check in - I had to wait ages both times.Staff had a very casual, disinterested style. Training in service provision is clearly needed.

  • Stayed July 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Bella-Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 8 August 2011
Dear Guest, I am sorry that the stay was not to your liking. Thank you for your review and for the valuable feeback that it contained.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 30 July 2011

The staff could not have been friendlier, the rooms (superior) were modern and clean, and the location was excellent. Having read some of the bad reviews on trip advisor prior to our stay I was quite nervous, but I was very pleasantly surprised and really enjoyed my stay!

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarahtheserious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Rotorua hotels
0.6 mi away
Novotel Rotorua Lakeside
0.1 mi away
Millennium Hotel Rotorua
1.5 mi away
Holiday Inn Rotorua
Holiday Inn Rotorua
#20 of 93 in Rotorua
4.0 of 5 bubbles 774 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 93 in Rotorua
5.0 of 5 bubbles 660 reviews
0.7 mi away
Ibis Rotorua
Ibis Rotorua
#28 of 93 in Rotorua
4.0 of 5 bubbles 1,084 reviews
1.0 mi away
Silver Fern Rotorua - Accommodation and Spa
Show Prices
Show Prices
Show Prices

Been to Sudima Hotel Lake Rotorua? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sudima Hotel Lake Rotorua

Property: Sudima Hotel Lake Rotorua
Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TravelClick, Hotels.com, TravelUp, Odigeo and Agoda so you can book your Sudima Hotel Lake Rotorua reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing