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“Disappointing stay at Sudima Rotorua”

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Sudima Hotel Lake Rotorua
Ranked #35 of 92 Hotels in Rotorua
Xville
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Disappointing stay at Sudima Rotorua”
Reviewed 1 October 2013

Hotel has seen better days but looks like owner has saved money on maintenance. It is a bit tired. Toilet didn't work. Wifi didn't work. We were charged more than the price listed on Trip Advisor. We were offered a $62 deal for dinner/ maori cultural group. Didn't go but later heard from the corridor the group singing a Village People song!? You've got to be kidding if this is presented as "cultural". Overall, quite poor.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KiwiClassic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 3 October 2013
Dear Guest
We apologise for the fact that you did not find our building to your liking and regret that you failed to notice the modern look of the restaurant, lobby, guest room passages and many other areas. It is a pity that you decided not to attend our cultural show, as it may have explained the context and meaning of a "mainstream" song in the evening's proceedings. It is an excellent night and we are sorry that you missed it! Thank you for taking the time to write a review.
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1,473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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  • Russian first
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English first
Melbourne, Australia
1 review
Reviewed 30 September 2013

My husband and I recently stayed at the Sudima Rotorua and loved it!
The staff are wonderful, friendly and super helpful, the restaurant is amazing! If I wasn't so full I would have had seconds and thirds!
The location is perfect as it has wonderful views of Lake Rotorua and is a 2 min walk to the heart of the city.
The decor is tiny bit out dated but unlike other reviews it didn't effect my stay at all, everything was clean and well presented.
I would definitely recommend this hotel to any travellers to Rotorua.

Room Tip: Rooms with a balcony have views of Lake Rotorua
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EJ K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 3 October 2013
Dear Guest
We are pleased that you enjoyed your stay with us. Thank you for posting a review and also for your kind words about our team, which we have shared with all of them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 September 2013

This was a big hotel in a very good location. Nothing very unique, but did all that it said it would. Accessing the room was a bit of a trek, but they did have lifts. Our room was clean and spacious, the beds comfortable, the shower hot and powerful. We had very little to do with the staff, but for what we had they were friendly and helpful. Access to town and local sights was excellent. We didn't eat in the hotel, so we can't comment on that. Rotorua is a town on a sulphurous rift, so being next to the lake gave full benefit of that!!

Room Tip: A room in the main building or on the ground floor does improve access, but it wasn't a big prob...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 3 October 2013
Dear Guest,
Thank you for your comments and for taking the time to write a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 September 2013

We have just finished holding a conference for 187 people at the Rotorua Sudima Hotel. It was an excellent venue for a conference. The rooms were clean and comfortable, and the food was tasty and plentiful. The great teamwork by the Sudima staff showed in their efficiency in handling changes needed in room set up for our event, and in their organization of the meals and drinks. The staff responded to every request immediately and cheerfully, and went out of their way to help us and to create a special atmosphere for our event. The hotel is well-located for people who want to go for walks or into town, or take part in the various activities in Rotorua, and their pricing for conferences is very competitive.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 410AnneD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 3 October 2013
Dear Guest,
Thank you for entrusting us with your event, it was an honour to host your group here and we appreciate the time that you have taken to share your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
151 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 16 September 2013

As many others have commented on - this hotel is on the lake & an easy walk to most of the town - so I was happy to overlook some of the comments about the dated decor - but I nearly cried on walking in to the first room offered me & my partner. It was dark, drab & depressing - two small beds trying to look like twin doubles plus there was no privacy with a main walkway next to the window.
Lucky for us the front desk staff were helpful & moved us to a room on the first floor where there was more privacy. This room also had only one double bed which meant there was room for a couple of comfy chairs & a coffee table. While it had the same dated dull decor - it did also seem to be brighter due to the improved light & so was more acceptable for the price.
Note that this is a big hotel with lots of groups staying so noise was also an issue both from loud groups walking around outside & in the hallway.
Apart from location, I did like the soft spray shower head (but hated the shower over bath & plastic curtain) & the free parking. The internet was pay, but a good option was buying 2 hours for $5, we bought 2 x 2 hours for our 3 night stay & found this usefull (although the connection was inconsistent).
Also staff were always pleasant & friendly & although dated, the room was clean & room service was adequate.
But this is not enough to make me want to stay here again as there are other hotels in Rotorua in equally good positions.

Room Tip: if you do stay here - don't get a room on the ground floor
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kimba38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 3 October 2013
Dear Guest
We are sorry that some elements of your stay was not to your liking, but pleased that our team was able to make a difference to some of the issues you encountered. Thank you for taking the time to write a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 September 2013 via mobile

We had a very pleasant stay at Sudima Hotel in Rotorua. The staff were extremely friendly and supportive. The location of the hotel is fine with its own serenity. The quality of food at the restaurant is great. Everything put together our stay was made memorable thanks to the Hotel as well.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SapBhads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 3 October 2013
Dear Guest
Thank you for taking the time to write a review, we are pleased that you enjoyed your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 September 2013

The staff at this hotel are by far it's greatest asset. It has an amazing location on the shores of the lake by one of the entrances to Govt Gardens. If you get the right deal you get four star service and facilities for three star prices. It is a business hotel rather than designed for luxury but it doe shave a thermally heated indoor pool and private thermal spa pools you can use for free. (the private pools have to be booked) it is also only about 3 mins walk to the museum and less to the large public thermal pools and about the same to the centre of town.

For location handy to everything I give it a 5, for staff a 4 to 5, for meals, the same. The car parking is a little basic but plenty and the facilities include a ground cooked hangi meal with Maori concert provided. The dearer rooms usually have a view of the lake shoreshores but it is not really that exciting. I love this hotel if I want something comfortable, that is not expensive and has great staff.

Room Tip: The nearby public thermal pools are greater than the hotel ones (the hotel is handier and free) if y...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chubdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 9 September 2013
Dear Guest, We are pleased that you enjoyed your stay and thank you for taking the time to post a review. We look forward to your next visit. Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Lake Rotorua

Property: Sudima Hotel Lake Rotorua
Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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