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“Lots of positives”

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Sudima Hotel Lake Rotorua
Ranked #36 of 92 Hotels in Rotorua
West Sussex
Level 6 Contributor
301 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Lots of positives”
Reviewed 20 November 2013

We were impressed with the proactive reception team when we arrived who were keen to give us information on the area. We were given a nice room overlooking the lake. Unusually for NZ it had a safe in the room and we were impressed with this. There was an extensive laundrette in the hotel costing 3 + 3 dollars. The bar was buzzing, especially during happy hour from 4.30 to 6.30 pm. We ate at the hotel and enjoyed the buffet costing 40 dollars. At no time during our meal, however, were we approached by a member of staff asking for our drink order. This was perhaps because they were too busy looking after tour groups. This hotel is almost good enough to be a 5 star and with tweaking and additional staff training, it could be. The bathroom was tired-looking with a broken washing line. The telephone was broken so didn't accept incoming calls. It was only when I asked at reception if anyone had been trying to get hold of us were we told we had missed a few calls. Surely we should have been told this anyway. The radiator in the room was on boiling and the valve was broken so our room was baking hot. We were offered another room but we didn't want to move from a lakeview room. Staff were able to mend the radiator quickly but surely this should have been picked up by cleaning staff before we got there.

Room Tip: Ask for a room overlooking the lake
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolWestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest,
Thank you for your review. I am pleased that you enjoyed your interaction with our team but at the same time I wish to apologise for some of the shortcomings in the dining room as well as the issues you encountered in your guest room. We have shared this with the team as this is most certainly not up to standard.
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Traveller tips help you choose the right room.   Room tips (240)
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English first
Warragul, Australia
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 November 2013

Pool was great and the traditional concert and buffet dinner meal was great!!
Buffet breakfast yummy also...
However the room was supposed to be superior??? The most expensive night of our week long holiday in New Zealand and this was by far the most disappointing
The bathroom was old with a shower over the bath and yucky shower curtain etc
It was down stairs no view however it was surprisingly very quiet!!
I would not recommend a superior room????....!!!???!!!???

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest
Thank you for your comments regarding your stay. I am pleased that you enjoyed a number of our facilities but at the same time apologise for the fact that you found the guest room standards to be below your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 November 2013 via mobile

We stayed here two nights in an upstairs unit. The room was clean and nice. A little small and the shower was unsure what temperature to run at. Our biggest issue was the noise from guest/staff in the hall and in the alleyway that the tourism busses pulled in to load/unload. Sadly this was right between two of the building blocks. Good location but not the best if you enjoy a sleep in. Pool and spa was a plus.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest,
Thank you for your review and the feedback contained in it. We will definitely review the situation with coaches approaching the building in an effort to limit the noise and disruption that they cause.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 November 2013

A friend and I had one night here in a double, double on the Highway side of the property - clean comfy, well located to the town centre and the Theatre. Our rate included breakfast which was nice and covered off all the normal breakfast fare. Every staff member we came across was smiling and courteous...but even on a grabone deal the value for money was less than some other options in Rotorua. Seems to be used for large tour groups and if you're on the road rather than lakeside then it's noisy at night. We used the spa which was a bit of a hoot, bubbles on hyperspeed inside a little bricked in concrete enclave...but after a long drive it was still appreciated, if somewhat vigorous. Not the place to take your partner for a special romantic holiday weekend, but otherwise a clean, comfortable place to stop for a night.

Room Tip: Ask for a room on the lake or town side not on the state highway side if you think you'd be both...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GarboGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 9 February 2014
Dear Guest, Thank you for your review, we are pleased that you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brisbane
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 October 2013

I stayed here almost two years ago and came back to stay with my husband.

Once again I was in the last room of the last wing but upstairs this time. Room was clean. Beds comfy. Curtains darken the room.

The restaurant food is great. Loved eating here, both at breakfast and dinner. Staff are polite.

The only thing missing from the room on a stormy day is a TV guide. We enjoyed our stay and will stay again when we go back to Rotorua.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 25 October 2013
Dear Guest
Thank you for another review from you, we are pleased that your visit was also enjoyable again. We have removed the TV guide books from our rooms due to the amount of paper used to produce these, instead the listings are now available from our front desk team on request.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

I stayed at the start of the month for a night and it was a comfortable clean room.

The hotel is spread out. If you know this before you arrive you won't have any problems.
There is plenty of parking around the site and beautiful views of the lake.

The room was decent sized, comfortable beds, usual amenities were available.
The buffet breakfast was great and varied. There was something for everyone.

Easy location for getting around the city, friendly staff, good shower. Would definitely stay again.

Stayed October 2013, travelled on business
Helpful?
Thank MissMW87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 25 October 2013
Dear Guest
Thank you for your review. I trust that your business trip was a successful one and that we may welcome you back here again at some stage in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
193 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 16 October 2013 via mobile

Just stayed here one night. Room was spacious, clean, and comfortable , and perfectly fine without being anything special . Centrally located. Slightly awkward layout as the hotel is huge so your room can be quite a distance from the lobby which is awkward at night as they close all other access doors.

Stayed October 2013, travelled solo
Helpful?
1 Thank journeyman29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 25 October 2013
Dear Guest
Thank you for taking the time to write a review. I am pleased that you enjoyed your visit, in spite of the slightly unconventional layout of our buildings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Lake Rotorua

Property: Sudima Hotel Lake Rotorua
Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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