We were impressed with the proactive reception team when we arrived who were keen to give us information on the area. We were given a nice room overlooking the lake. Unusually for NZ it had a safe in the room and we were impressed with this. There was an extensive laundrette in the hotel costing 3 + 3 dollars. The bar was buzzing, especially during happy hour from 4.30 to 6.30 pm. We ate at the hotel and enjoyed the buffet costing 40 dollars. At no time during our meal, however, were we approached by a member of staff asking for our drink order. This was perhaps because they were too busy looking after tour groups. This hotel is almost good enough to be a 5 star and with tweaking and additional staff training, it could be. The bathroom was tired-looking with a broken washing line. The telephone was broken so didn't accept incoming calls. It was only when I asked at reception if anyone had been trying to get hold of us were we told we had missed a few calls. Surely we should have been told this anyway. The radiator in the room was on boiling and the valve was broken so our room was baking hot. We were offered another room but we didn't want to move from a lakeview room. Staff were able to mend the radiator quickly but surely this should have been picked up by cleaning staff before we got there.
- Official Description (provided by the hotel):
- Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more less
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