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“Tour of New Zealand North and South Islands”

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Sudima Hotel Lake Rotorua
Ranked #37 of 92 Hotels in Rotorua
Peterborough, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Tour of New Zealand North and South Islands”
Reviewed 27 December 2013

We stayed at this hotel for 2 nights on 16th and 17th of November 2013. the reception and restaurant were very nice, the room was ok but not what we were expecting. The staff were very polite and helpful during our stay. The smells of the area were evident when outside the building but not in the room, I must add that we were in the area to visit the geysers, which were magnificent and well worth the visit. Given a choice, I think we would select a different hotel.

  • Stayed November 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jtf102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest
Thank you for your review, pleased that you enjoyed our service, location as well as our city. I am however sorry that the room itself did not meet you expectations on this occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,474 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Amsterdam, The Netherlands
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 December 2013

Our room was quite outdated but the location is actually not too bad so this compensates a lot. Close to restaurants and a Pak 'n Save supermarket on walking distance. At Lake Rotorua with some hot spots that are quite sulphuric smelling although inside the hotel we did not notice this. The Pohutu Geyser at The Whakarewarewa Geothermal Valle yis actually a few minutes driving from the hotel.
With some refurbishments this hotel good be an acellent choice to stay in Rotorua.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Appletreelane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest,
Thank you for your comments, the ongoing refurbishments at the hotel are most certianly aimed at ensuring that our product is in line with our customer's expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Johannesburg, South Africa
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 December 2013

Rotorua's sulphuric air is already too much. Getting to a hotel where some staff seemed pained to answer simple questions put me on the backfoot immediately. No aircons and beds were too soft. A general feeling of insincerity and reluctance from some key members of staff.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shami L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest
Thank you for your review however I do find some of your comments about our team a little bit mysterious. Your review unfortunately reveals no details for the reasons behind these hence I regret that I am unable to comment on this occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Sydney, Australia
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 December 2013

We were booked in here through our tour operator Thrifty Tours and were happy that we only had to stay here for one night. There was a lack of appliances in our room which we thought was quite poor given the standards expected from hotels these days. We also found that the room was not overall that clean either. We noticed that there was hair on the pillows that did not belong to either of us, that there was some unknown green scum covering the soap holder in the shower, and their a couple of stains on our carpet. There was no airconditioning in the room and only a fan was provided. Given that Rotorua is known for its smell, we didn't want to open up the doors for air so an airconditioner would seem something logical to include in all guest rooms. Overall, a fairly disappointing stay

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RossKilpatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest,
Thank you for your review and the feedback contained in it. I am sorry if on this occasion you found the cleanliness to be below your expectations and also for the lack of airconditioning in the room itself.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fiddletown, California
Level Contributor
610 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 8 December 2013

A super busy hotel for the tour buses. It was a hot day and our room had no air conditioning. The manager at first said they were full, but came back with another room with AC. The location is ideal to the lake, attractions, shopping, restaurants, markets, etc. The room need redoing, paint peeling, broken tiles. Not a place will return to.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scvrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest
Thank you for your review. I am sorry that your guest room was not up to standard, we are gradually upgrading the rooms, which includes adding airconditioning to those where this is not fitted as yet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level Contributor
56 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 8 December 2013

Spent two nights here only real complaint the bathroom floor can get slippy so take care, apart from that no real problem, rooms comfortable, easy access to the lake and central amenities, food quality good and plenty of it , I would stay again.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TezFoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest
Thank you for your review, we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penticton, Canada
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 December 2013

This hotel is within easy walking distance of downtown Rotorua and is on the Lake. The room was fine and the bed very comfortable. We had a drink in the lounge, dinner at the restaurant and also breakfast the next morning. Both meals were very enjoyable. We did have to hurry through breakfast but that was our fault as we came down rather late. The dining staff were most gracious about keeping the breakfast buffet open for us. This hotel caters to many tour groups but we just made sure that we were not dining or in the lobby at the same time as the tours came in. We were on the main floor and our only disturbance was a large tour group assembling outside to board their bus at about 5 AM. We did have our window open. One item missing form the bathroom - no hair dryer. The private spa option was very enjoyable.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanRF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 10 February 2014
Dear Guest,
Thank you for your review, I am pleased that your enjoyed your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Lake Rotorua

Property: Sudima Hotel Lake Rotorua
Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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