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“Sudima Hotel”

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Sudima Hotel Lake Rotorua
Ranked #34 of 92 Hotels in Rotorua
Reviewed 19 January 2014

Nice Hotel, although the room complex looked a little tired & was not quite as clean as some of the other Hotels that we stayed in. Staff were very friendly with good local knowledge. Great evening Maori Show which was worth seeing. FREE WiFi throughout

  • Stayed: January 2014, travelled as a couple
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1  Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 10 February 2014

Dear Guest,
Thank you for your review and the feedback it contained. We are always looking at improving our standards and your comments are valued and appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,517)
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1,015 - 1,021 of 1,518 reviews

Reviewed 7 January 2014

Hotel could do with a good clean. This hotel is situated at Sulphur Point, and they don't mention that in the brochure. Staff are lovely but need to learn how to make a bed. Private spas are disgusting, would not stay here again

Stayed: December 2013, travelled with family
1  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 10 February 2014

Dear Guest
I am sorry that you did not like our spas and that your expectations of cleanliness was not in line with what you encountered here. Thank you for your feedback, it is most useful to us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

C1 + G ( 2013.01.02 )
This hotel was located near Rotorua Lake and Polynesian Spa. Facilliy was a little old, I think, but the other things was good. The service, sleep quality, cleanness was good. There was some sulphureous fumes arising from hot springs, but no problem. I was satisfied.

  • Stayed: January 2014, travelled with family
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1  Thank HanJuyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 10 February 2014

Dear Guest,
Thank you for your review, we are pleased that you enjoyed your stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

Great value for a one nights stay. Family deal included breakfast. Amazingly friendly staff across all departments from check in, to bar, to restaurant, to house keeping. Pool was a bit of a disappointment size wise, but HOT. Easy access to govt gardens and rotoruas best kept secret the blue baths.

Stayed: January 2014, travelled with family
Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 10 February 2014

Dear Guest
I am pleased that you and your family enjoyed your stay. Thank you for taking the time to write a review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

We found this hotel very good despite some not liking the sulphur smell . This was not noticeable inside the rooms and we soon became used to it outside. A good Hotel that had friendly staff, a good restaurant and very busy with a large number of other coaches there. Food was excellent and plentiful.

  • Stayed: October 2013, travelled with friends
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Thank Roy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 10 February 2014

Dear Guest,
Thank you for your review, I am pleased that your stay with us was an enjoyable one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

We stayed at this hotel for 2 nights on 16th and 17th of November 2013. the reception and restaurant were very nice, the room was ok but not what we were expecting. The staff were very polite and helpful during our stay. The smells of the area were evident when outside the building but not in the room, I must add that we were in the area to visit the geysers, which were magnificent and well worth the visit. Given a choice, I think we would select a different hotel.

  • Stayed: November 2013, travelled as a couple
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Thank jtf102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 10 February 2014

Dear Guest
Thank you for your review, pleased that you enjoyed our service, location as well as our city. I am however sorry that the room itself did not meet you expectations on this occasion.

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Reviewed 21 December 2013

Our room was quite outdated but the location is actually not too bad so this compensates a lot. Close to restaurants and a Pak 'n Save supermarket on walking distance. At Lake Rotorua with some hot spots that are quite sulphuric smelling although inside the hotel we did not notice this. The Pohutu Geyser at The Whakarewarewa Geothermal Valle yis actually a few minutes driving from the hotel.
With some refurbishments this hotel good be an acellent choice to stay in Rotorua.

  • Stayed: December 2013, travelled as a couple
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1  Thank Appletreelane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 10 February 2014

Dear Guest,
Thank you for your comments, the ongoing refurbishments at the hotel are most certianly aimed at ensuring that our product is in line with our customer's expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Lake Rotorua

Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 92 Hotels in Rotorua
Price Range: £59 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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