In my 40 years of staying in hotels, this has just slipped in easily as the second worst stay ever. DO NOT STAY IN ROOM 213.
1. We arrived and it was bucketing down with rain, there was no covered area to park or unload, so everything we had, including ourselves got completely soaked. I let the family off as close to reception as I could. I had to park in a public carpark over the road. No problem, we'd just go for a swim we thought.
2. They have used a camera lens that makes their tiny pool look a whole lot bigger than it actually is. The private spas were free which was good, until we saw a huge wad of wound bandages someone else had left beside the spa (which isn't really the hotels fault).
3. We go out for dinner, when we come back there is absolutely no parking anywhere near the hotel, the public carpark over the road suddenly looks like a smorgasbord for thieves, it's very private and very dark, so I had to empty everything we had from the car at 9pm at night.
4. We put the kids to bed, and then realised we have what must be the worst room in the hotel. It is right by reception and drop off area, which was great when it was heavily raining earlier, now it's the common walkway for every person in the hotel. The walkway for the large tour bus that turned up, the walk way for the drunk group of young people yahooing, the walk way for the kid who walked past with a basket ball at 11, then 12, the walkway for every person who if they talked louder than a whisper or didn't have soft sole shoes, felt like they were actually inside our room. The kids and my wife finally got to sleep after midnight.
5, We are woken at 6am by more people outside doing anything louder than tip toeing and not talking. I'm laying in bed thinking that I'll have to endure this for a long time as I'm tired,then i get to thinking I'm going to have to write a review about this place...... when the fire alarm goes off. So every person in the hotel has to get up anyway at 6.20.
When I told the guy behind the reception desk he denied the room was noisy. I asked if he had ever stayed there, he said no. He said he wouldn't give me any sort of compensation as I should have called when the noise was happening, like is was some extraordinary noise he could have stopped, not just completely normal hotel coming and goings.
The breakfast was good. And the stay was cheap, but a pretty shoddy experience all round really. Very bad start to a holiday.
- Official Description (provided by the hotel):
- Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more less
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