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“Sudima Rotorua you are the best!” 5 of 5 bubbles
Review of Sudima Hotel Lake Rotorua

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Sudima Hotel Lake Rotorua
Ranked #33 of 93 Hotels in Rotorua
Waikato, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Sudima Rotorua you are the best!”
5 of 5 bubbles Reviewed 21 July 2014

The Sudima Hotel in Rotorua was the perfect escape for the kids in the holidays, great rooms, friendly team, pool table to keep teenagers happy and swimming pool for seven year old. Breakfast amazing brilliant stay thanks.

Room Tip: We had twin rooms for kids and teenagers it was perfect
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 6 August 2014
Dear Guest
Thank you for your kind words, pleased that you and the kids had an enjoyable visit. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,431 reviews from our community

Traveller rating
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    551
    390
    159
    64
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Hawera, New Zealand
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

Spent four nights here in July and found the hotel adequate for our needs. With so much to do in Rotorua we spent most of our time out of the building. The room and beds were comfortable and made up each morning. The rooms and the corridors in our section looked a little tired but this did not distract from our stay. It was the middle of winter and we turned of the heating as it was lovely and warm each night having heated up during the day. There was no air conditioning and we did wonder if this would become unbearable in the summer. We had a great view of the lake and bright sunshine each morning. The water pressure in the shower was good but had occasional fluctuations in the temperature. The heated pool and spa are free to use and a real bonus after a hard day exploring. . Would we stay here again definitely during winter would be nervous about hot summer months due to lack of air conditioning

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dec S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 21 July 2014
Dear Guest
Thank you for your review, I am pleased that you enjoyed your stay with us. You will be happy to know that we are continuing our process of installation of more airconditioning into guest rooms in preparation for summer, with a large number of guest rooms already including this important feature.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 11 July 2014

We got a cheap deal for a two night weekend stay via the internet. We were made very welcome by the reception staff and were shown to a nicely appointed if slightly dated room. The room had all that we needed for our stay. It was nice and warm as we were there in the winter so the warmth was very much appreciated. The only downsides to the stay was the fact that we had to pay for a very slow WIFI which would allow only one device to log on at a time which was a bit of a bother. also we had to pay $10 dollars twice during our stay for the WIFI. It was also very quiet which was very much appreciated.

Room Tip: As we booked via the Internet we didn't have much of a choice of room, but they all seem very co...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank JPGEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 21 July 2014
Dear Guest
I am pleased that you enjoyed your stay as well as the excellent value for money that our property provides. I do apologise for the issue you encountered with the wifi system, we are in the process of upgarding it to ensure that the quality is what one would expect to receive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 8 July 2014

Sudima hotel is the right place if your looking for a cheaper stay. They do keep the rooms clean and the service is good. What you may not be aware of is the strong smell of sulfur which follows you around everywhere throughout the hotel. Overall it is a good average place to stay at and its the right price.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 21 July 2014
Dear Guest,
Thank you for your review, I am pleased that you enjoyed your stay with us and trust that the rest of your trip to our country was also most enjoyable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 July 2014 via mobile

Enjoyed our stay rooms where clean & tidy and warm, wifi connection was poor .
Good location friendly staff. Hot spa was a hit as well as the pool .Restaurant prices where expensive should be more options for family dining due to cost.

Stayed July 2014, travelled with family
Helpful?
2 Thank Jody R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 21 July 2014
Dear Guest
I am pleased that you enjoyed your stay with us. We have already commenced a programme of upgrading our wifi system in order to ensure that it can cope with demand during the holiday periods. I am sorry that we did not make you aware of the many light meal options available here, at very competitive prices. Thank you for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 July 2014

I was disappointed with the disable facilities.
The room was 100m from the dining room via a uncovered area which linked the different areas. The dining area was not accessible because of the sunken lounge and we had to use a fire door which gave access but the coffee/tea was still in the sunken area.
The disable shower was broken and had to get the serviceman in to repair. There needs to be a curtain separating the toilet from the shower to prevent the paper getting wet.
I was told that there was a wheelchair available which was true but it had no hand brake. At various venues needed assistance on steep slopes.
On the positive side the meals were good and the room was clean and tidy.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 21 July 2014
Dear Guest
Thank you for your review and for making us aware of some of the issues you encountered from a disability access perspective. The physical layout of the property is obviously not something that we are able to change but thank you for pointing out some of the issues which can be addressed. I am pleased that you enjoyed the meals and cleanliness in general.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

The room was relatively clean and quite spacious, however the service was slow, and the workers were not friendly. The scent of sulphur from the lake can become very prominent at times, but that is the price you pay for being close to the water. Breakfast and dinner at their restaurant was good.

Room Tip: Check that the room meets your needs before you settle in, they may accommodate a change.
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Tana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 3 July 2014
Dear Guest
Thank you for your review. I am sorry if you felt that our wonderful team was not friendly enough on this occasion, but I am pleased that you enjoyed your experience in our restaurant in particular.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Lake Rotorua

Property: Sudima Hotel Lake Rotorua
Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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