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Sudima Hotel Lake Rotorua
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Reviews (1,621)
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1,000 - 1,005 of 1,621 reviews
Reviewed 11 August 2014

A very big THANK YOU to the Sudima Hotel. To Samantha and her team for exceptional service for Joshuas 21st birthday. For making his day a memorable one. Simple, tasteful and professional quality service. We has a wonderful time. Well Done!!!

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Raze200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
Thank you for entrusting us to host such a special event and for the review which you have shared. We look forward to welcoming you and your family back here in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014 via mobile

We have just visited this hotel last weekend and we are satisfied with the state of the rooms we are in. The beds are comfortable, they have crisp clean sheets, and lots of pillow! The buffet breakfast is just okay though because we thought the restaurant doesnt have much choices. They have heated pool and spa too. What we don't appreciate is the lack of friendliness/hospitality of the staff. They don't really smile at all. We asked one staff if she can take our photo, to our surprise she said no! How hard can it be right?! Well, in the end we thought it is good value for money so we will return to this hotel. I

Stayed: August 2014, travelled with friends
Thank GAVGAV2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
Thank you for your review. I am disappointed that our team did not deliver a friendly and helpful experience on this occasion and have shared your comments with them as this is most certainly not our usual standard of service. Thank you for indicating a possible return stay though, we look forward to it.

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Reviewed 7 August 2014

The Sudima is hard to fault - the location was brilliant, all the better because my business 4-day business engagement was at the Energy Events Centre (5mins walk away).

The breakfast was beautiful - possibly the best hotel buffet breakfast I've encountered.

The staff were fantastic - polite, respectful, helpful. Couldn't do anything wrong.

There was plenty of parking.

The only downsides, and these are minor, were:
* Lack of Sky TV
* Rooms aren't huge. They very rarely are, but at the Sudima they're probably not great for families (which we were);
* WARM! Sounds crazy, but the rooms were very warm, not sure how (un)comfortable this is during summer.

In all, great value, great location, would stay again and DEFINITELY recommend.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank freezingkiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest,
I am sorry that the SKY TV did not seem to be operating in your room on this occasion and also regret that we did not have any family rooms remaining in order to provide you with a larger space. You are correct in stating that the rooms are warm, however there are control units on all the room heating facilities in order to reduce the effects of this. Thank you for sharing your experience as well as your observations about our breakfast and the team in general.

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Reviewed 5 August 2014

On a budget, felt a bit guilty at staying in a hotel but it worked out well as a school holiday treat that didn't break the bank. Didn't have a booking but that was no problem. Desk staff very helpful, and we got a great "deal" by adding full breakfast to our stay (no need to buy lunch that day!). Good sized hot pool and private spas onsite saved us money that we would have spent at hot pools next door and meant dinner out became affordable. Room was comfortable and clean with easy to use air con, tv controls etc. The only minor glitch was that the wifi we paid for didn't work very well. This was our second stay at this hotel and we would definitely stay again.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank JanP189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
Thank you for your review. I am pleased that we were able to provide you with a stay that exceeded your expectations as far as value was concerned. Thank you also for mentioning the wifi issue, we are in the final stages of implementing an improved system to our guests.

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Reviewed 5 August 2014

This is the second time we have stayed here because we are in the Bartercard scheme and can pay for the stay with accumulated Bartercard dollars, including food and drink. And as we live just 45 minutes away, it is an easy weekend retreat.

We did the couples retreat which included tickets for the Polynesian Pools 2 minutes walk, wine and chocolates in the room, dinner and breakfast.

On both occasions we have found this hotel to be really good. Good quality room with excellent view of Lake Rotorua; friendly staff; and the food is excellent. I wouldn't normally recommend hotel dining but this was great.

Room Tip: Ask for one with a view of the Lake.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Grant W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
Thank you for returning to our hotel for another stay and also for posting a review. We are pleased that you enjoyed the visit and the dinner in particular, and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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