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“Nice place to stay but average rooms”

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Sudima Hotel Lake Rotorua
Ranked #32 of 92 Hotels in Rotorua
Reviewed 11 August 2014

We stayed one night here and it may have been they because we had a voucher we got a cheaper room that looked like it needed updating. I must admit the bed was comfortable and the views from the window were great. Paint peeling in the bathroom wasn't good look but maybe this will be getting updated as we could see other room had been. The swimming pool and spa pools were fabulous to use and a great part of the complex. Staff were very accommodating and even the staff in the hallways spoke well to us.

Room Tip: They must have different room for different prices and ours was lower priced I would guess. We stil...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank adenmotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
I do apologise that you were allocated in one of our older rooms on this occasion. You will be pleased to know that we are in the process of refurbishing more of our guest rooms in order to provide comfort and value to all of our guests. Thank you for sharing your experience.

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Reviewed 11 August 2014

Friendly and accommodating. Great value and a must for our children due to the warm pool and amazing choice at breakfast. It is handy to supermarkets and food outlets. Shopping mall also a few minutes walk.



  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Leigh C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
I am pleased that we were able to provide an enjoyable stay for you and your family. Thank you for the review and we look forward to seeing you again.

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Reviewed 11 August 2014

We stayed here two nights in june 2014.
Hotel is in a good location, close to the highway, at walking distance to city center and, obviously, the lake.
Room 406, in a building apart from the main one with the reception and restaurant.
Parking space very close to the building entrance.
Room was spacious, two queen beds, nicely furnished, with plenty of space to lodge our luggage (two large suitcases and two cabin size trolleys), clean.
We had dinner here the first night. Good quality food, we had Curry of the day and Chicken breast wrapped in Manuka smoked bacon. Both tasty and well cooked.
Breakfast (we chose to have continental buffet) is fine with good variety. Food quality is on the average.
A good choice.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank dangerly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
I am pleased that you enjoyed your stay, our location as well as the services on offer. Thank you for sharing your experience and we look forward to your next visit.

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Reviewed 11 August 2014

A very big THANK YOU to the Sudima Hotel. To Samantha and her team for exceptional service for Joshuas 21st birthday. For making his day a memorable one. Simple, tasteful and professional quality service. We has a wonderful time. Well Done!!!

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Raze200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
Thank you for entrusting us to host such a special event and for the review which you have shared. We look forward to welcoming you and your family back here in the future.

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Reviewed 8 August 2014 via mobile

We have just visited this hotel last weekend and we are satisfied with the state of the rooms we are in. The beds are comfortable, they have crisp clean sheets, and lots of pillow! The buffet breakfast is just okay though because we thought the restaurant doesnt have much choices. They have heated pool and spa too. What we don't appreciate is the lack of friendliness/hospitality of the staff. They don't really smile at all. We asked one staff if she can take our photo, to our surprise she said no! How hard can it be right?! Well, in the end we thought it is good value for money so we will return to this hotel. I

Stayed: August 2014, travelled with friends
Thank GAVGAV2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
Thank you for your review. I am disappointed that our team did not deliver a friendly and helpful experience on this occasion and have shared your comments with them as this is most certainly not our usual standard of service. Thank you for indicating a possible return stay though, we look forward to it.

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Reviewed 7 August 2014

The Sudima is hard to fault - the location was brilliant, all the better because my business 4-day business engagement was at the Energy Events Centre (5mins walk away).

The breakfast was beautiful - possibly the best hotel buffet breakfast I've encountered.

The staff were fantastic - polite, respectful, helpful. Couldn't do anything wrong.

There was plenty of parking.

The only downsides, and these are minor, were:
* Lack of Sky TV
* Rooms aren't huge. They very rarely are, but at the Sudima they're probably not great for families (which we were);
* WARM! Sounds crazy, but the rooms were very warm, not sure how (un)comfortable this is during summer.

In all, great value, great location, would stay again and DEFINITELY recommend.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank freezingkiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest,
I am sorry that the SKY TV did not seem to be operating in your room on this occasion and also regret that we did not have any family rooms remaining in order to provide you with a larger space. You are correct in stating that the rooms are warm, however there are control units on all the room heating facilities in order to reduce the effects of this. Thank you for sharing your experience as well as your observations about our breakfast and the team in general.

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Reviewed 5 August 2014

On a budget, felt a bit guilty at staying in a hotel but it worked out well as a school holiday treat that didn't break the bank. Didn't have a booking but that was no problem. Desk staff very helpful, and we got a great "deal" by adding full breakfast to our stay (no need to buy lunch that day!). Good sized hot pool and private spas onsite saved us money that we would have spent at hot pools next door and meant dinner out became affordable. Room was comfortable and clean with easy to use air con, tv controls etc. The only minor glitch was that the wifi we paid for didn't work very well. This was our second stay at this hotel and we would definitely stay again.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank JanP189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 28 August 2014

Dear Guest
Thank you for your review. I am pleased that we were able to provide you with a stay that exceeded your expectations as far as value was concerned. Thank you also for mentioning the wifi issue, we are in the final stages of implementing an improved system to our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Lake Rotorua

Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 92 Hotels in Rotorua
Price Range: £77 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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