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“My Birthday Visit”

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Sudima Hotel Lake Rotorua
Ranked #34 of 93 Hotels in Rotorua
Tauranga, New Zealand
1 review
“My Birthday Visit”
5 of 5 bubbles Reviewed 26 August 2014

I have stayed at the Sudima often. It is always comfortable and the service from the staff can not be any better. The rooms are always warm and welcoming and the Breakfast is great with a good choice selection, It was my birthday at the time and it was a good choice for a great night in Rotorua.My girlfriend and I tried somewhere else before we went to the Sudima but were disappointed with the other large chain site so I checked us out and went back to good ole faithful Sudima and they didn't let us down. Its location to town and the Hot Pools is a plus for the Sudima too.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 29 August 2014
Dear Guest
Thank you for staying with us again, I am pleased that we could provide you with a trusted and enjoyable experience once again. Thank you for your comments, we appreciate them and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,456 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
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English first
Brisbane, Australia
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 25 August 2014

We stayed at this hotel for two nights on the way back home to Brisbane from a three week vacation to the USA.

We thought we'd see a little bit of NZ, that being Rotorua.

First impressions of this hotel are very good. The reception area is very modern and presented impeccably. There is a nice bar and restaurant leading off the reception.

We were given our room key and directions to get there. We basically drove around the back of the hotel into an area that seemed like another hotel. We walked down a long corridor to get to our room which was right at the end of a wing.

The room was dated, unlike reception. Like a 3 star room, when the reception is 5 star.

Having said that, the room was clean and comfortable.

We got a double room, two queen beds in the one room. There were four of us staying, two adults and two kids (8 & 9).

The room had a bar fridge and coffee facilities.

The bathroom was smallish. Shower in the bath. The low roof above the bath isn't good for a tall person like myself and the shower rose only came up to my upper chest. I had to bend over to rinse my hair.

The hotel is situated across the road from a Lake Rotorua. It does smell of the sulphur, but we were aware of this before coming and it wasn't an issue.

We had the opportunity to experience a lot of Rotorua's fun things.

Room Tip: A room closer to reception would have been nicer, otherwise it could be a long walk.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank mickcharleafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 29 August 2014
Dear Guest
I am sorry if your room did not meet your expectations on this occasion. We are already in the process of refurbishing more of our guest rooms in order to ensure that our product is consistent throughout. Thank you for your comments and I trust that your trip was an enjoyable one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
5 reviews
5 hotel reviews
3 of 5 bubbles Reviewed 22 August 2014 via mobile

Photos show that the Sudima is directly across the road from the lake and we wrongly assumed we would have a lake view. Our view was of another building. Paid extra for a superior room but it seemed average. Staff were very nice but waitress knew nothing about meals and did not provide information requested. Great location but bookings need to specify view or otherwise.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJCW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 29 August 2014
Dear Guest
Thank you for your review. I do apologise if our team member at dinner did not meet your service expectations, thank you for making us aware of this. I am sorry if you were not allocated to a lakeview room on this occasion, please do make a request for one on your next visit as I am sure the team will assist.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
2 reviews
4 of 5 bubbles Reviewed 21 August 2014

We stayed two nights. Its was clean and tidy. The staff were helpful. Enjoyed the happy hour looking at lake. Awesome breakfast, could have done without the breakfast waitress covered in love bites, but all in all a nice weekend.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank KavaNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 29 August 2014
Dear Guest
Thank you for posting a review, I am pleased that overall your weekend with us here was enjoyable. I do apologise for the standards of presentation of one of our team members at breakfast, we have worked through the issue with the individual concerned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bulls, New Zealand
1 review
5 of 5 bubbles Reviewed 21 August 2014

We have stayed here before. The room was very comfortable, warm and tidy. It had a balcony with a view of the lake. The staff were extremely helpful and the breakfast was great. Easy walk to town and Polynesian spa. We would recommend the Hotel to others and would be happy to come back again.

Room Tip: A room with a balcony and view of the lake
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Bullsperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 28 August 2014
Dear Guest
Thank you for choosing to stay with us again. I am pleased that once again we were able to provide you with an enjoyable experience and we look forward to your next visit in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Beach, New Zealand
1 review
4 of 5 bubbles Reviewed 20 August 2014

I was recommended by a friend and was very pleased with the comfortable room and the great breakfast. All the staff were very helpful. We went to the Polynesian Spa both nights we were there. We looked at the hotel pool but felt they weren't hot enough. A comfortable stay which was good value. Yes, I will recommend the Sudima to friends and probably come back again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 28 August 2014
Dear Guest
We are very proud of our breakfast here and hence are pleased that you enjoyed it along with your stay in general. Thank you for posting a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 19 August 2014

Location is awesome - Got a great deal on the 2 nights stay so can't really complain - However, a couple of tips to hotel management - valances around the base of the beds would be a good idea, base was ripped on one of the beds & looked unsightly - one of the walls had a lot of black marks over it & the fridge unit had a large brown stain in the middle of the door...(?) Other than that - staff were very friendly and helpful & the private spa was a welcome relief after a long roadtrip to Rotorua :)

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ange241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, 28 August 2014
Dear Guest
I am pleased that you enjoyed your stay and thank you for making us aware of the issues in your room that are most certainly not up to standard. I am sorry that our team did not address these prior to your visit. Thank you for sharing your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Lake Rotorua

Property: Sudima Hotel Lake Rotorua
Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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