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Sudima Hotel Lake Rotorua
Ranked #32 of 92 Hotels in Rotorua
Reviewed 26 August 2014

Plenty of tourist buses stop here. Large reception foyer for arrival & departure on a daily basis. Internet access here too but no free wifi, as is common in Rotorua. Small open pool with warm water & saunas. Rooms comfortable enough. Anyone with breathing problems should reconsider staying in Rotorua, as sulfur smell is impossible to avoid, and this large hotel is located in swamp area.

Room Tip: Rooms at the back seem to have many bus groups on overnight stays.
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  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
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Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 29 August 2014

Dear Guest
Thank you for your review, I apologise if our city's particular flavour was not to your liking. Thank you for your comments about the wifi service, we are already offering this on a free of charge basis as part of our superior rooms, I do regret that you did not take advantage of this.

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928 - 934 of 1,549 reviews

Reviewed 26 August 2014

Good location, good service, good breakfast !
Suggest to turn on heater in the room an hour before guest check in - especially cold night in winter months.
The breakfast set up is perfect, it is simple but cover all kinds of diet needs,
very good indeed, thank you.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Jessica_Flynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 29 August 2014

Dear Guest
I am pleased that you enjoyed your stay as well as our breakfast, of which we are very proud indeed. Thank you also for your suggestion about the heating, the team will definitely take this into account when preparing the rooms.

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Reviewed 26 August 2014

Great place, great breakfast except the bacon is mostly fat..... Close to all amenities...........Front staff need to be more bubbly and alive, found they were abit flat... Guest laundry in the 600 block doesn't work properly..

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank joy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 29 August 2014

Dear Guest
Thank you for your review. I do apologise if you found the team to be a bit on the serious side on this occasion and thank you for making us aware of the issues with the bacon and the laundry.

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Reviewed 26 August 2014

I have stayed at the Sudima often. It is always comfortable and the service from the staff can not be any better. The rooms are always warm and welcoming and the Breakfast is great with a good choice selection, It was my birthday at the time and it was a good choice for a great night in Rotorua.My girlfriend and I tried somewhere else before we went to the Sudima but were disappointed with the other large chain site so I checked us out and went back to good ole faithful Sudima and they didn't let us down. Its location to town and the Hot Pools is a plus for the Sudima too.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 29 August 2014

Dear Guest
Thank you for staying with us again, I am pleased that we could provide you with a trusted and enjoyable experience once again. Thank you for your comments, we appreciate them and look forward to your next visit.

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Reviewed 25 August 2014

We stayed at this hotel for two nights on the way back home to Brisbane from a three week vacation to the USA.

We thought we'd see a little bit of NZ, that being Rotorua.

First impressions of this hotel are very good. The reception area is very modern and presented impeccably. There is a nice bar and restaurant leading off the reception.

We were given our room key and directions to get there. We basically drove around the back of the hotel into an area that seemed like another hotel. We walked down a long corridor to get to our room which was right at the end of a wing.

The room was dated, unlike reception. Like a 3 star room, when the reception is 5 star.

Having said that, the room was clean and comfortable.

We got a double room, two queen beds in the one room. There were four of us staying, two adults and two kids (8 & 9).

The room had a bar fridge and coffee facilities.

The bathroom was smallish. Shower in the bath. The low roof above the bath isn't good for a tall person like myself and the shower rose only came up to my upper chest. I had to bend over to rinse my hair.

The hotel is situated across the road from a Lake Rotorua. It does smell of the sulphur, but we were aware of this before coming and it wasn't an issue.

We had the opportunity to experience a lot of Rotorua's fun things.

Room Tip: A room closer to reception would have been nicer, otherwise it could be a long walk.
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  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank mickcharleafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 29 August 2014

Dear Guest
I am sorry if your room did not meet your expectations on this occasion. We are already in the process of refurbishing more of our guest rooms in order to ensure that our product is consistent throughout. Thank you for your comments and I trust that your trip was an enjoyable one.

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Reviewed 22 August 2014 via mobile

Photos show that the Sudima is directly across the road from the lake and we wrongly assumed we would have a lake view. Our view was of another building. Paid extra for a superior room but it seemed average. Staff were very nice but waitress knew nothing about meals and did not provide information requested. Great location but bookings need to specify view or otherwise.

  • Stayed: July 2014
    • Value
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Thank BJCW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 29 August 2014

Dear Guest
Thank you for your review. I do apologise if our team member at dinner did not meet your service expectations, thank you for making us aware of this. I am sorry if you were not allocated to a lakeview room on this occasion, please do make a request for one on your next visit as I am sure the team will assist.

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Reviewed 21 August 2014

We stayed two nights. Its was clean and tidy. The staff were helpful. Enjoyed the happy hour looking at lake. Awesome breakfast, could have done without the breakfast waitress covered in love bites, but all in all a nice weekend.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KavaNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 29 August 2014

Dear Guest
Thank you for posting a review, I am pleased that overall your weekend with us here was enjoyable. I do apologise for the standards of presentation of one of our team members at breakfast, we have worked through the issue with the individual concerned.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Lake Rotorua

Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 92 Hotels in Rotorua
Price Range: £77 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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