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All reviews polynesian spa lake rotorua large hotel two double beds government gardens bit dated buffet breakfast private spa hot springs town centre eat street hot pools spas hangi maori supermarket baths
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11 - 16 of 1,683 reviews
Reviewed 7 October 2018

The hotel is clean and tidy. It is a little dated. Service is good but the breakfast was pretty average. The hotel is close to the main road so it can get a little noisy early in the morning with trucks rumbling by if you are located on the road side of the hotel.

Room Tip: Ask for a room on the lake side not the road side
  • Stayed: October 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Aaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, Assistant Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 11 October 2018

Dear Aaron,

Thank you for taking the time to review your stay with us. We are in the process of a refurbishment of our main accommodation which will improve the standard of our rooms, but we are glad to hear our staff made your stay memorable. We do hope to see you again soon in the future.

Kind Regards,

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Reviewed 3 October 2018 via mobile

2 Night business trip. Good size rooms well priced, centrally located. The staff were very friendly and helpful. It's also nice to be given infortmation on what's included instead of having to ask like the wifi and pool

Stayed: October 2018, travelled on business
Thank DixonM34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, Assistant Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 11 October 2018

Dear Dixon,

Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed your stay, in particular our staff made your stay memorable. We do hope to see you again soon in the future.

Kind Regards,

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Reviewed 29 September 2018 via mobile

Hotel location was great with the restaurants, supermarkets, cafes and the Polynesian Lake Spa at a stone's throw away. Although it had the sulphur smell from the lake just beside the hotel it was to be expected in a hot spring location like Rotorua. Overall the rooms were comfortable though basic. The renovations were in the next block so not that bad. Can definitely stay if you are not not expecting too much.

Stayed: September 2018, travelled as a couple
Thank HappyTravelerSarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, Assistant Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 4 October 2018

Dear Sarah,

Thank you for taking the time to review your recent stay with us. We are in the process of a major renovation within our main accommodation block which will improve the standard of our rooms but we are glad to hear you enjoyed your stay, in particular our location.

Kind Regards,

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Reviewed 29 September 2018

Hotel is in a handy location and price was fair. It does look tired and is a bit run-down in places, however it is undergoing much needed renovations.. so being fair, it will improve. Workmen did start early making noise.. but hey, that's life. All staff we met were very friendly and helpful. We had dinner in the restaurant one night and it was very good. Bed was comfortable.

  • Stayed: September 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank AnthonyW698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, Assistant Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 4 October 2018

Dear Anthony,

Thank you for taking the time to review your recent stay with us. As you have mentioned, we are in the process of a major renovation in our main accommodation block which will improve our standard, but we are glad to hear the staff and your dining experience made your stay memorable. We look forward to seeing you again soon.

Kind Regards,

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Reviewed 28 September 2018

Room was clean, comfortable and wasn't too small. We like the location being next to the sulfur lake with all the gulls nesting.

It was also close to lots of restaurants - just a few blocks away.

Not the greatest hotel but comfortable.

Breakfast buffet was good with nice views of lake.

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Craig-World-Travelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, Assistant Manager at Sudima Hotel Lake Rotorua, responded to this reviewResponded 11 October 2018

Dear Craig,

Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed your stay with us, in particular our location and breakfast experience. We are in the process of a major refurbishment of our main accommodation block which will improve our room standards in the future, and we do hope to see you again soon.

Kind Regards,


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