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320 - 325 of 371 reviews
Reviewed 14 March 2011

Grotty form the outside and smelly on the inside - and not from the sulpher. The whole of the staff's attitude was appalling - they left us - mid serve both at reception on checking in & out, and the bar - to 'attend' to their collegues. As paying customers we were completely ignored. Just avoid at all costs.

  • Stayed: March 2011, travelled as a couple
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Thank rodgers37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2011

We were highly disappointed with this hotel. We were greeted by less than enthusiastic staff (to be fair the girl was a trainee but her supervisor/manager was slower than an asthmatic snail).

Our superior queen room for $150 a night was a massive anti-climax. The TV was a late 1990's cube, the jug and toaster were stained yellow, the room was musty and old.

Outside on the patio (we were lucky to be one of 3 that had a patio) there was evidence of a chain smoker who had received bad news - the drain and all four corners of this 1m wide patio were stuffed with old ciggerette butts.

I immediately rung reception to make sue we had the right room, and sure enough this was their "superior" queen. Thankfully they gave us a full refund.

Very disappointing for the price - should be classed as budget accommodation for $80 per night.

  • Stayed: February 2011, travelled as a couple
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Thank skylinechck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2011

Hi,

I stayed at the Kingsgate Hotel Rotorua for a day. The staff was really helpful. Room was nice, nothing extra ordinary. Wifi was available free of cost for half an hour only & that to the Central Lobby area. There was some Air Conditioning issue with the Superior rooms so they had provided table fans to compensate for the same. Parking is free right outside the hotel.

  • Stayed: January 2011, travelled as a couple
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Thank Saurabh_Dua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2011

We usually prefer to stay within walking distance of the town centre - but came across the Kingsgate, which had a special deal on at the time (NZ $119 per night, including $50 restaurant/bar credit), so we gave it a go. The reception are makes a nice impression - our room was a bit tired but for the $119 special deal, it probably wasn't one of the best available. Enjoyed our $50 at the in-house bar. Friendly staff at reception and at the bar. As expected, it would have been quite a long walk into Rotorua town - for this reason, we would probably choose different accomodation next time.

  • Stayed: December 2010, travelled as a couple
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Thank WillieTheWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2010

We used the Weekender Special and had a great stay in Rotorua. The Kingsgate staff are very welcoming, friendly and helpful. Our room was sparkling clean and the food was just great, particularly the roast dinner on the Saturday night. The bar was also a very comfortable area.

  • Stayed: December 2010, travelled as a couple
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Thank Whanga_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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