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Copthorne Hotel Rotorua
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Reviews (354)
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302 - 307 of 354 reviews
Reviewed 16 March 2011

Stayed here for 2 nights in Jan '11. The exterior of the hotel is terribly old like from the sixties! Booked standard room as the pics on the website looked really nice. On arrival the room was the total opposite of the pics. Roomwas old, dated, only a ceiling fan. Bathroom had not been cleaned properly - at first we thought it was just an ingrained mark on side of loo, however turned out to be dried up blood. A porter was sent to clean it. They offered us complimentary drink after complaining. On-tap beers were flat! We requested to upgrade to a superior room, apparently all sold out as their booking system 'overbooked'! They also advised that after all the drama it would cost $25 if anything was avaialble the next day.
Resaturant service on Sunday night was appalling it took over 2 and half hours for a party of 6 to receive all our food. We received starters, mains and desserts all at different times. They also brought out wrong meals to wrong tables. The restaurant wasn't even at half capacity, service should not have been this slow with only one starter being served and mainly everyone going for the sunday roast meal deal! They were heavily understaffed and the bar area was unable to produce even a strawberry daquiri as they had no strawberries. Eventually we went through just about every cocktail in the book but were unable to make most of it as they have to use ingredients ordered for the restaurant and not for the bar.
After about an hour after ordering the rushed off his feet barmen juggling bar and restaurant turned up with a melon daquiri.
The next day we asked about the upgrade and the Manager found as a new room at no extra cost. Superior room was ok a vast ugrade from standard however wasn't fantastic! The cleaner duty manager came to check if we were satisfied with our room and was told to personally ask for her if we had further problems!
The buffet breakfast selection was terrible since we do not eat pork and werent in the mood for cereals and fruit. Selection included : bacon and sausages (waiter wasnt able to advise what kind of sausage was being served), spaghetti and sauce (like the ones from a tin), beans, hard dried up pancakes, and flavourless potaoes, scrambled eggs looked runny and snotty! just gross. We then decided to go for the muffins/croissants but after all the horrid food they never put out anymore muffins so we just left unsatisfied and not full at all! The buffet that evening was a vast improvement from the 2 previous meals! All in all an awful experience and would not recommend to anyone. Not worth $125 a night ( and this was when it was on special!

  • Stayed: January 2011, travelled as a couple
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1  Thank mf25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2011

Grotty form the outside and smelly on the inside - and not from the sulpher. The whole of the staff's attitude was appalling - they left us - mid serve both at reception on checking in & out, and the bar - to 'attend' to their collegues. As paying customers we were completely ignored. Just avoid at all costs.

  • Stayed: March 2011, travelled as a couple
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Thank rodgers37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2011

We were highly disappointed with this hotel. We were greeted by less than enthusiastic staff (to be fair the girl was a trainee but her supervisor/manager was slower than an asthmatic snail).

Our superior queen room for $150 a night was a massive anti-climax. The TV was a late 1990's cube, the jug and toaster were stained yellow, the room was musty and old.

Outside on the patio (we were lucky to be one of 3 that had a patio) there was evidence of a chain smoker who had received bad news - the drain and all four corners of this 1m wide patio were stuffed with old ciggerette butts.

I immediately rung reception to make sue we had the right room, and sure enough this was their "superior" queen. Thankfully they gave us a full refund.

Very disappointing for the price - should be classed as budget accommodation for $80 per night.

  • Stayed: February 2011, travelled as a couple
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Thank skylinechck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2011

Hi,

I stayed at the Kingsgate Hotel Rotorua for a day. The staff was really helpful. Room was nice, nothing extra ordinary. Wifi was available free of cost for half an hour only & that to the Central Lobby area. There was some Air Conditioning issue with the Superior rooms so they had provided table fans to compensate for the same. Parking is free right outside the hotel.

  • Stayed: January 2011, travelled as a couple
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Thank Saurabh_Dua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2011

We usually prefer to stay within walking distance of the town centre - but came across the Kingsgate, which had a special deal on at the time (NZ $119 per night, including $50 restaurant/bar credit), so we gave it a go. The reception are makes a nice impression - our room was a bit tired but for the $119 special deal, it probably wasn't one of the best available. Enjoyed our $50 at the in-house bar. Friendly staff at reception and at the bar. As expected, it would have been quite a long walk into Rotorua town - for this reason, we would probably choose different accomodation next time.

  • Stayed: December 2010, travelled as a couple
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Thank WillieTheWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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